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Windows 7: BSOD Crash Problems - Need Help!

24 May 2011   #1

Windows 7 Home Premium - 64 bit
 
 
BSOD Crash Problems - Need Help!

Is Windows 7 . . .
- x64 ?
- I originally had Vista 32 bit pre-installed, but I upgraded to Windows 7 32 bit, and eventually Windows 7 64 bit.

- What is the age of system (hardware)?
I have made a lot of upgrades to my hardware, currently sitting at 6GB Ram, AMD Phenom 9850 quad core processor, and a NVIDIA GeForce GTX 460.
- What is the age of OS installation (have you re-installed the OS?)
I had a virus from a fake anti virus software download ( /sigh )... so I decided to reinstall the OS (Windows 7 64 bit -> Windows 7 64 bit). It was not a complete reinstall, but it kept the old files in windows.old folder.
I retrieved the music/documents/pictures from my old OS folder and properly deleted the windows.old file.
All the problems that I had from the virus were gone, and I'm now using Glary Utilities as well as Microsoft Security Essentials for computer cleanup.


The only problem I am currently having is this: when I leave my computer running (AFK), without a user, after long enough it will blue screen and restart with the error message telling me what happened. I have no idea what is causing this.
Please help. Thank you.


My System SpecsSystem Spec
.

24 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Chromatikk View Post
Is Windows 7 . . .
- x64 ?
- I originally had Vista 32 bit pre-installed, but I upgraded to Windows 7 32 bit, and eventually Windows 7 64 bit.

- What is the age of system (hardware)?
I have made a lot of upgrades to my hardware, currently sitting at 6GB Ram, AMD Phenom 9850 quad core processor, and a NVIDIA GeForce GTX 460.
- What is the age of OS installation (have you re-installed the OS?)
I had a virus from a fake anti virus software download ( /sigh )... so I decided to reinstall the OS (Windows 7 64 bit -> Windows 7 64 bit). It was not a complete reinstall, but it kept the old files in windows.old folder.
I retrieved the music/documents/pictures from my old OS folder and properly deleted the windows.old file.
All the problems that I had from the virus were gone, and I'm now using Glary Utilities as well as Microsoft Security Essentials for computer cleanup.


The only problem I am currently having is this: when I leave my computer running (AFK), without a user, after long enough it will blue screen and restart with the error message telling me what happened. I have no idea what is causing this.
Please help. Thank you.

Two problems

1-ASACPI.SYS a major cause of BSOD's in the 2005 rev.

The pre 2009 version of this driver is a known BSOD cause.

The 2005 version of this driver is a known BSOD cause.
Please visit this link: ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.sys file is date stamped from 2009 or 2010 (NOT 2005).


2-Virtually all of the crashes were related to your video driver/card. I would re-install just the driver using this method.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or if the above doesnt work for you. Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\052411-13681-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02e0e000 PsLoadedModuleList = 0xfffff800`0304be50
Debug session time: Tue May 24 16:31:33.998 2011 (GMT-4)
System Uptime: 0 days 1:43:39.089
Loading Kernel Symbols
...............................................................
................................................................
......................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006d494e0, fffff8801260b970, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7e4970 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006d494e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8801260b970, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7e4970
fffff880`1260b970 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`03cb3b88 fffff880`12b2b000 : 00000000`00000116 fffffa80`06d494e0 fffff880`1260b970 ffffffff`c000009a : nt!KeBugCheckEx
fffff880`03cb3b90 fffff880`12afe867 : fffff880`1260b970 fffffa80`0748d000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`03cb3bd0 fffff880`12b2ae0f : fffffa80`ffffd84d ffffffff`fffe7960 fffffa80`06d494e0 fffff880`03ecddc0 : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`03cb3c80 fffff880`03ecdec1 : fffffa80`054ef950 00000000`00000080 00000000`00000000 fffffa80`07482410 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`03cb3d00 fffff800`03121bc6 : 00000000`01cad7b2 fffffa80`074a7210 fffffa80`05193b30 fffffa80`074a7210 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`03cb3d40 fffff800`02e5cbc6 : fffff880`02f64180 fffffa80`074a7210 fffff880`02f6efc0 fffff880`01223810 : nt!PspSystemThreadStartup+0x5a
fffff880`03cb3d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7e4970
fffff880`1260b970 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+7e4970

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9e7f64

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
24 May 2011   #3

Windows 7 Home Premium - 64 bit
 
 

Thank you very much for the assistance, I've installed both drivers (I uninstall-ed the graphics drivers using Driver Sweeper) and will report back soon to tell if it worked or not.
Thanks a ton for the help, I'm hoping you won't have to hear from me again.
My System SpecsSystem Spec
.


25 May 2011   #4

Windows 7 Home Premium - 64 bit
 
 

I'm still having problems.
I did a new BSOD report.
:S
My System SpecsSystem Spec
25 May 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Chromatikk View Post
I'm still having problems.
I did a new BSOD report.
:S

Still being caused by a video timeout.

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps Let us know if you need help STOP 0x116: VIDEO_TDR_ERROR troubleshooting - Windows 7 Forums

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\051911-14055-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02c61000 PsLoadedModuleList = 0xfffff800`02e9ee50
Debug session time: Thu May 19 19:43:45.694 2011 (GMT-4)
System Uptime: 0 days 0:41:17.785
Loading Kernel Symbols
...............................................................
................................................................
....................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80081c44e0, fffff8801269c970, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+7e4970 )

Followup: MachineOwner
---------
My System SpecsSystem Spec
25 May 2011   #6

Windows 7 Home Premium - 64 bit
 
 

I'm playing with my graphics drivers more, I've taken off the side of my tower to allow airflow, which usually helps it from overheating, but I don't believe thats the problem; the GTX 460 has been running substantially cooler then my previous GT 8800...
I did a lot of uninstalling drivers again, this time manually as opposed to using the software suggested. Seems to have helped, then again well see.
Again, thanks for the help.
My System SpecsSystem Spec
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 BSOD Crash Problems - Need Help!




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