BSOD on new build

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  1. Posts : 11
    Windows 7 Ultimate x64
       #1

    BSOD on new build


    Hi,

    need some help. My system is running Win7 Ultimate 64bit.
    -Intel Q9650(3Ghz) overclocked to 3.5Ghz
    -Gigabyte GA-P35-DS3
    -4gb DDR2 800Mhz
    -250gb WD Cavier Blue
    -Freezer Pro rev2
    System has been running stable for about 3 weeks now. Changed the hard drive 3days ago and yesterday i had 3 BSODs, non so far today.

    Any help will be very much appreciated.

    I have attached the Windows_NT6_BSOD file and Perfmon report file.
      My Computer


  2. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #2

    more info about BSOD

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80002ECB4FE
    BCP3: FFFFF880083FEE20
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\052611-18252-01.dmp
    C:\Users\Dave Quadcore\AppData\Local\Temp\WER-39624-0.sysdata.xml

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      My Computer


  3. Posts : 11
    Xp/Vista/Win7 x86 x64
       #3
      My Computer


  4. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #4

    Your crash was caused by Catalyst Control Center, part of your ATI video card driver package.



    Code:
     
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    SYSTEM_SERVICE_EXCEPTION (3b)
    An exception happened while executing a system service routine.
    Arguments:
    Arg1: 00000000c0000005, Exception code that caused the bugcheck
    Arg2: fffff80002ecb4fe, Address of the instruction which caused the bugcheck
    Arg3: fffff880083fee20, Address of the context record for the exception that caused the bugcheck
    Arg4: 0000000000000000, zero.
    Debugging Details:
    ------------------
     
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    FAULTING_IP: 
    nt!KiSwapContext+9e
    fffff800`02ecb4fe 440f285980      movaps  xmm11,xmmword ptr [rcx-80h]
    CONTEXT:  fffff880083fee20 -- (.cxr 0xfffff880083fee20)
    rax=000007ffffedc000 rbx=fffff8000303be80 rcx=00000000c0000102
    rdx=00000000000007ff rsi=fffffa8006939060 rdi=fffff80003049cc0
    rip=fffff80002ecb4fe rsp=fffff880083ff800 rbp=fffffa8006939060
     r8=fffffa8005dc9bb8  r9=0000000000000000 r10=fffffffffffffffe
    r11=00000000000156df r12=0000000000000000 r13=0000000000000000
    r14=fffffa8005dc9b30 r15=fffff80000b96080
    iopl=0         nv up ei pl nz ac pe cy
    cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010213
    nt!KiSwapContext+0x9e:
    fffff800`02ecb4fe 440f285980      movaps  xmm11,xmmword ptr [rcx-80h] ds:002b:00000000`c0000082=????????????????????????????????
    Resetting default scope
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0x3B
    PROCESS_NAME:  CCC.exe
    CURRENT_IRQL:  2
    LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002ecb4fe
    STACK_TEXT:  
    fffff880`083ff800 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSwapContext+0x9e
     
    FOLLOWUP_IP: 
    nt!KiSwapContext+9e
    fffff800`02ecb4fe 440f285980      movaps  xmm11,xmmword ptr [rcx-80h]
    SYMBOL_STACK_INDEX:  0
    SYMBOL_NAME:  nt!KiSwapContext+9e
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: nt
    IMAGE_NAME:  ntkrnlmp.exe
    DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd5b
    STACK_COMMAND:  .cxr 0xfffff880083fee20 ; kb
    FAILURE_BUCKET_ID:  X64_0x3B_nt!KiSwapContext+9e
    BUCKET_ID:  X64_0x3B_nt!KiSwapContext+9e
    Followup: MachineOwner
    ---------
    Uninstall your ATI graphics drivers, and install new ones.

    Drivers - Clean Left over Files after Uninstalling
    You might consider just loading the drivers and not CCC.

    You can use MSI Afterburner it's a good GPU control program.

    Latest AMD Catalyst Video Driver for Windows 7


    Do you have the latest version of Avast installed?
    Latest version of Avast Antivirus
    Code:
     
    Event[391]:
      Log Name: System
      Source: Service Control Manager
      Date: 2011-05-25T22:47:14.405
      Event ID: 7026
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DaveQuadcore-PC
      Description: 
    The following boot-start or system-start driver(s) failed to load: 
    aswSnx - This is an Avast driver
     
    Event[4316]:
      Log Name: System
      Source: Service Control Manager
      Date: 2011-05-24T09:50:23.321
      Event ID: 7022
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DaveQuadcore-PC
      Description: 
    The avast! Antivirus service hung on starting.
    Have you been having problems with your CD-ROM?
    A lot of these errors.
    Code:
     
    Event[1261]:
      Log Name: System
      Source: cdrom
      Date: 2011-05-25T10:21:25.517
      Event ID: 15
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DaveQuadcore-PC
      Description: 
    The device, \Device\CdRom0, is not ready for access yet.

    D/L and run Western Digital Lifeguard– Quick Test and Extended Test
    Code:
    Event[5754]:
      Log Name: System
      Source: Disk
      Date: 2011-05-22T21:12:06.221
      Event ID: 7
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DaveQuadcore-PC
      Description: 
    The device, \Device\Harddisk0\DR2, has a bad block.
     
     
    Event[6160]:
      Log Name: System
      Source: Ntfs
      Date: 2011-05-22T19:09:19.219
      Event ID: 55
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DaveQuadcore-PC
      Description: 
    The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume E:.
    Last edited by Dave76; 26 May 2011 at 10:51.
      My Computer


  5. Posts : 11
    Xp/Vista/Win7 x86 x64
       #5

    Hi Dave76,
    May i know please what program you used to get this info(Bugcheck Analysis) a link can help?
    Thanks in advance
      My Computer


  6. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #6

    Hi Dave76, many thanks for your reply.

    I will uninstall the ATI drivers in about 3hrs time as am currently running a simulation in excel. There have been no crashes for the last 10hrs.

    I have the latest Avast(free) installed but will uninstall and go for AVG.

    My DVD rom works ok. Never had any errors.

    The hard drive is new WD Cavier Blue 250gb that i installed on monday. The BSOD errors started on monday too. How can i fix the bad block? Or do i have to get another hard drive?
      My Computer


  7. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #7

    Your welcome.

    Let us know if you get any more BSoDs.

    Personally, I would stay with Avast, but it's your choice.

    To check the HDD status and repair the bad blocks run Western Digital Lifeguard– Quick Test and Extended Test.
    Let us know what the tests report.
      My Computer


  8. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #8

    Hi,

    I ran WD Lifeguard extended and hard drive passed. I also uninstalled and reinstalled ATI drivers. I was able to play F1 2010 for about an hour then system crashed.
    Finally i uninstalled avast and have been runnning Excel&VB simulations for the last 11hrs and still no BSOD. Am begining to think that Avast was the culprit.

    Dave76, a final question thats a bit off topic. With the simulations i ran, all 4 cores are processing with only 1 core working at about 90% and the other 3 at 60%. Is it possible to set all cores to run at 100% with the hope that it would cut down processing time by about 2hrs.

    many thanks
      My Computer


  9. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #9

    Did you get dump files?
    Post them here if you did.

    If it is more stable after you deleted Avast, then D/L Microsoft Security Essentials for testing. IF everything is stable, then you can change to something else.

    Did you install the same ATI drivers?
    Which ones?
    Are you still using CCC?
    CCC has been known to cause crashes.
    MSI Afterburner is good, have been using it with no issues, it's more stable and easier to adjust/monitor your ATI card.
    Sometimes you might need to install an older version of the ATI drivers, they seem to be having a lot of bugs now and a lot of fixes, so you might have to try a few different ones.

    As far as the CPU core settings, these are usually set by the program that you have running.
      My Computer


  10. Posts : 11
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Hi Dave76, thanks once again.

    I have now attached the new dump files.
    I installed the latest ATI Catalyst Display Drivers rev. 11.5 release date 5/9/2011. Will uninstall the CCC and install MSI afterburner.

    cheers.
      My Computer


 
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