Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Win7 suddenly crashes


26 May 2011   #1

Windows 7 Home Premium x64, Windows 8 Pro
 
 
Win7 suddenly crashes

I have in the past 2 days experience that suddenly my laptop shows a blue screen and after a while it restarts again. I have ran antivirus and antispywares but nothing specific is showing, rather than some few spywares that I usually encounter after running these programs.
The whole thing goes so fast that I can not write down the error messages, but I remember something about memory dumb crash.
Does anyone how to tackle this problem.
thanks in advance


My System SpecsSystem Spec
.

26 May 2011   #2

Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
26 May 2011   #3

Windows 7 Home Premium x64, Windows 8 Pro
 
 

I have downloaded and ran the program BSOD Dump & System File Collection but it keeps on showing a dos window saying that it will start in 5 seconds, I have waited for more than 10 minutes as it is described in that thread but nothing shows up. I have ran it now several times but the same happens.
My System SpecsSystem Spec
.


26 May 2011   #4

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by mach04 View Post
I have downloaded and ran the program BSOD Dump & System File Collection but it keeps on showing a dos window saying that it will start in 5 seconds, I have waited for more than 10 minutes as it is described in that thread but nothing shows up. I have ran it now several times but the same happens.
Run it as admin, it that doesn't work try the alternative method
http://www.sevenforums.com/tutorials...en-forums.html
My System SpecsSystem Spec
26 May 2011   #5

Windows 7 Home Premium x64, Windows 8 Pro
 
 

I run the program as adminstrator but nothing happens.
I have made a copy of 4 files at windows/minidump.
My System SpecsSystem Spec
26 May 2011   #6

Windows 8.1 Pro x64
 
 

Do a System Restore and remove that TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker
Code:
TuneUpUtilitiesDriver64.sys        fffff880`0b5ba000    fffff880`0b5c2000    0x00008000    0x4ab2238c    17/09/2009 15:54:52
All Crashed occurred when Internet Explorer was running, are you using any addons(Avast Webrep?) such as toolbars?
Run a scan of Malwarebytes
Remove Avast if BSODs still occur, use MSE
Code:
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff80002ec164e, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880063a4880, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!woutput_l+35e
fffff800`02ec164e 663910          cmp     word ptr [rax],dx

CONTEXT:  fffff880063a4880 -- (.cxr 0xfffff880063a4880)
rax=0000000010000004 rbx=0000000010000004 rcx=000000007ffffffe
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000001
rip=fffff80002ec164e rsp=fffff880063a5260 rbp=ffffffffffffffff
 r8=000000000000001a  r9=00000000ffffffff r10=0000000000000000
r11=fffff880063a5750 r12=0000000000000082 r13=fffffa800c8b912c
r14=0000000000000006 r15=fffff880063a5848
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!woutput_l+0x35e:
fffff800`02ec164e 663910          cmp     word ptr [rax],dx ds:002b:00000000`10000004=????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  iexplore.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002ec164e

STACK_TEXT:  
fffff880`063a5260 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!woutput_l+0x35e


FOLLOWUP_IP: 
nt!woutput_l+35e
fffff800`02ec164e 663910          cmp     word ptr [rax],dx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!woutput_l+35e

FOLLOWUP_NAME:  MachineOwner
My System SpecsSystem Spec
26 May 2011   #7

Windows 7 Home Premium x64, Windows 8 Pro
 
 

thanks for the reply.
Yes the crashes has happened while I was running IE.
I installed Avast for 2 days ago, and I guess its after that this problem occured. And Avast has added this webrep, but I can not diactivate it.

A sfc/scannow didn't encounter any problems.
My System SpecsSystem Spec
26 May 2011   #8

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by mach04 View Post
thanks for the reply.
Yes the crashes has happened while I was running IE.
I installed Avast for 2 days ago, and I guess its after that this problem occured. And Avast has added this webrep, but I can not diactivate it.

A sfc/scannow didn't encounter any problems.
Remove Avast
My System SpecsSystem Spec
27 May 2011   #9

Windows 7 Home Premium x64, Windows 8 Pro
 
 

Avast is removed and replaced it with MSE, and Malwarebytes and superantispyware didn't catch anything this time. So far I haven't seen any blue screen, so I guess Avast was the main reason, even though I had good experiences with it from my previous laptop.
My System SpecsSystem Spec
27 May 2011   #10

Windows 7 Home Premium x64, Windows 8 Pro
 
 

It once again happened, but this time the blue screen remained and did not restart by it self.
Will a complete format/installation avoid this problem?
My System SpecsSystem Spec
Reply

 Win7 suddenly crashes




Thread Tools



Similar help and support threads for2: Win7 suddenly crashes
Thread Forum
Win7 suddenly reporting not genuine Windows Updates & Activation
Lots of Win7 problems suddenly! BSOD Help and Support
my windows 7 sometimes suddenly crashes BSOD Help and Support
Win7 x64: all mice suddenly not working General Discussion
Win7 64bit Suddenly not genuine? Installation & Setup
PC suddenly crashes BSOD Help and Support
win7 suddenly not detecting wireless Network & Sharing

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:09 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33