BSOD Bad_pool_caller


  1. Posts : 2
    Windows 7 Home Premium x64
       #1

    BSOD Bad_pool_caller


    Hi, my new Laptop has just crashed.

    I have a Windows Home Premium x64. Ive purchased this laptop two months ago - did not make any changes.

    Since then I've had a couple of problems. At first I experienced BSODs due to my video card. I updated the driver and that wen t away.

    One one occasion the laptop shutdown due to overheating. That was my fault though as I was keeping it on my sofa at the time. I did not have this problem since.

    When I turn the laptop on, sometimes my HP assistant given a "warning" saying "Smart AC adapter power output is too low for this computer" I dont know the cause of this message but although it appears, nothing seems to happen.

    Just now, my laptop crashed and I cant think of a reason why it would.
    Last edited by goingd0wn; 26 May 2011 at 17:04.
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    goingd0wn,

    For trouble shooting only re the HP assistant pop up.
    Unplug the power cord from the laptop, then unplug the cord from the laptop to the ac adapter.
    Replug everything back in and see if the annoying pop up returns.

    You say your computer is new & under warranty - that you have not made any changes to it { apart from updating the video card}
    If what you say is accurate a {brand} new laptop should not be giving you problems.

    IMHO {Re your warranty}
    I would suggest a duty of care applies even to volunteers assisting.
    As I see it we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
    Remember - The more you try to fix it the more they will claim it is something you did and its probably not a user serviceable error anyway.
    Therefore I would strongly suggest that you should seek advice asap.

    Hope this helps.



    In the meantime you could check further with your System maker's Support and their Forums for known issues re the pop up..

    FYI -
    The info below may be useful for you re the HP assistant pop up.

    According to HP -
    If connecting a Smart AC power adapter with a lower power rating than required by the notebook, the Smart Feature of the notebook will display one of the following popup messages from the System Tray:

    Message # 1

    For full performance, connect a higher capacity AC adapter

    Message # 2

    Smart AC adapter power output is too low for this computer

    RESOLUTION
    This message occurs as part of the Smart communication feature between the power supply and HP notebook PCs and docking stations. The AC Adapter has notified the system of the power capacity of the attached power supply.
      My Computer


  3. Posts : 2
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Any other views on this matter?

    I appreciate that my laptop is under warrantly and that I can turn to HP to fix these problems. However, at the moment these problems (the blue screens) are not a great nuisance to me, since they occur once a month or so. On the other hand, I dont have the time to deal with HP to try and arrange for them to fix this.

    So I would rather solve the problem myself (if there is a quick solution available). Or at thevery least know if theres a serious problem I should be aware of. That was my purpose for making this thread here.

    As for duty of care, I very much doubt anyone would be legally responsible (if thats what you mean) for giving the advice that I ask for. Firstly, it is very unlikely that I will lose my rights under the warranty, and secondly, if by some miracle I nevertheless do, any advice which warns me of the potential consequences does not put the person giving in in the breach of duty of care (if such duty can ever exist in the context of advice given on internet message boards)
      My Computer


  4. Posts : 1,782
    Windows 7 Home Premium 64bit
       #4

    Start off by re-installing your Norton software. It was the cause of a crash back in April and it looks like it currently is having some issues. Use the Norton removal tool to make sure it gets removed properly. Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support
    Once removed you can re-install it.

    Update your computer to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

    Update your Realtek drivers -
    Realtek

    Run a memory test
    1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+

    If crashes continue then enable driver verifier - Driver Verifier - Enable and Disable

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
    Debug session time: Thu May 26 16:44:17.558 2011 (UTC - 4:00)
    System Uptime: 2 days 2:12:17.758
    Probably caused by : win32k.sys ( win32k!FreeObject+40 )
    BUGCHECK_STR:  0xc2_7
    PROCESS_NAME:  chrome.exe
    FAILURE_BUCKET_ID:  X64_0xc2_7_win32k!FreeObject+40
    BiosReleaseDate = 09/14/2010
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion dv6 Notebook PC
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
    Debug session time: Thu Apr 28 13:36:07.628 2011 (UTC - 4:00)
    System Uptime: 0 days 15:18:31.380
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+6c58 )
    BUGCHECK_STR:  0x116
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    BiosReleaseDate = 09/14/2010
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion dv6 Notebook PC
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Built by: 7600.16695.amd64fre.win7_gdr.101026-1503
    Debug session time: Sun Apr  3 07:57:03.643 2011 (UTC - 4:00)
    System Uptime: 0 days 9:28:14.923
    *** WARNING: Unable to verify timestamp for eeCtrl64.sys
    *** ERROR: Module load completed but symbols could not be loaded for eeCtrl64.sys
    Probably caused by : eeCtrl64.sys ( eeCtrl64+1cfff )
    PROCESS_NAME:  System
    BUGCHECK_STR:  0x7E
    FAILURE_BUCKET_ID:  X64_0x7E_eeCtrl64+1cfff
    BiosReleaseDate = 09/14/2010
    SystemManufacturer = Hewlett-Packard
    SystemProductName = HP Pavilion dv6 Notebook PC
    CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
    MaxSpeed:     1600
    CurrentSpeed: 1596
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      
    
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd
All times are GMT -5. The time now is 20:00.
Find Us