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Windows 7: Dell Studio 1555 shutting down

26 May 2011   #1
Razer1125

Windows 7 Ultimate x64
 
 
Dell Studio 1555 shutting down

Hello guys. I have a problem with my laptop. Dunno if it is hardware or software problem. My laptop keeps on shutting down when i use OpenGL in Counter Strike 1.6, i fixed this problem by using D3D mode in the game. Another problem appeared when i installed NFS Underground. I dunno why the problem with the laptop sudden shutdowns appeard again. This problem doesn't occur when i play League of Legends for example (game runs ar high setup). Seems like it isn't a heat problem, non the less i can't figure out what is happening, so i wonderd maybe you can help me solve this.


My System SpecsSystem Spec
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27 May 2011   #2
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Follow the instructions:
Blue Screen of Death (BSOD) Posting Instructions
We need some information to work with.
My System SpecsSystem Spec
27 May 2011   #3
Razer1125

Windows 7 Ultimate x64
 
 

That's the problem, i don't get a BSOD. Computer just power off's. After i open the laptop again, it says just that the windows has not been shut down properly. That's all the information i have. And btw, in Event Viewer i don't see errors or things related to it.
My System SpecsSystem Spec
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27 May 2011   #4
Razer1125

Windows 7 Ultimate x64
 
 

I just updated my ATI drivers to last driver 11.5, hopefully this solves the problem. If not, i will come back with a reply.
My System SpecsSystem Spec
27 May 2011   #5
Razer1125

Windows 7 Ultimate x64
 
 

So far so good. It seems like the update fixed the problem but i dunno for sure. if the problem reappeares i'll post again.
My System SpecsSystem Spec
27 May 2011   #6
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

To ensure minidumps are enabled:
Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
Click OK on each window to get out.
Reboot if changes have been made.

Power off or restart is usually caused by a crash/BSoD.
Change the settings listed above and let it sit for a while if it crashes again, it will be making the dump files.

After the next crash follow these instructions:
Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
27 May 2011   #7
Razer1125

Windows 7 Ultimate x64
 
 

It eventually seemd like the crashes were most probably from the ATI Display driver version 11.4. After i uninstalled the driver, restarted the laptop and installed the new driver 11.5 the problem seems to be solved, now even the CS 1.6 in OpenGl mode seems to work flawlessly. Anyway thank you for your support. If the problem persists I will eventually return for more debugging procedures. I also made what you said. Hope it will help at next crash.
Thx for help,
Sincerely Andrei.
My System SpecsSystem Spec
28 May 2011   #8
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Your welcome.

Glad to hear it is stable.

Let us know if you have any more crashes.
My System SpecsSystem Spec
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 Dell Studio 1555 shutting down




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