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Windows 7: BSOD every few days after update KB982018

30 May 2011   #11

Windows 7 Ultimate x86

The crash was blamed on audiodg.exe the Windows interface where 3rd party audio extensions hook in (DSPs etc.)
Which means something Audio-related was responsible for the crash. Did you happen to install anything audio-related before the crash (after the soundtap update)? Ask yourself What was I doing (or better what audio related programs were running) and look for culprits there.
Update all your Audio drivers ( conexant drivers (like cAudioFilterAgent/caudiofilteragent64.exe and SmartAudio/saiicpl.exe) via Toshiba) etc.
and monitor what audio related programs crash your rig.
Report back if anything new comes up.

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\David\Desktop\TheZman\053011-33867-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02c17000 PsLoadedModuleList = 0xfffff800`02e54e50
Debug session time: Mon May 30 02:43:51.781 2011 (GMT-4)
System Uptime: 2 days 9:30:50.482
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 76, {0, fffffa8004521060, 2, 0}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::NNGAKEGL::`string'+17d46 )

Followup: MachineOwner

0: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Caused by a driver not cleaning up correctly after an I/O.
Arg1: 0000000000000000, Locked memory pages found in process being terminated.
Arg2: fffffa8004521060, Process address.
Arg3: 0000000000000002, Humber of locked pages.
Arg4: 0000000000000000, Pointer to driver stacks (if enabled) or 0 if not.
	Issue a !search over all of physical memory for the current process pointer.
	This will yield at least one MDL which points to it.  Then do another !search
	for each MDL found, this will yield the IRP(s) that point to it, revealing
	which driver is leaking the pages.
	Otherwise, set HKLM\SYSTEM\CurrentControlSet\Control\Session Manager\Memory
	Management\TrackLockedPages to a DWORD 1 value and reboot.  Then the system
	will save stack traces so the guilty driver can be easily identified.
	When you enable this flag, if the driver commits the error again you will
	see a different bugcheck - DRIVER_LEFT_LOCKED_PAGES_IN_PROCESS (0xCB) -
	which can identify the offending driver(s).

Debugging Details:

PROCESS_NAME:  audiodg.exe





LAST_CONTROL_TRANSFER:  from fffff80002f28bf5 to fffff80002c87700

fffff880`0a23ea38 fffff800`02f28bf5 : 00000000`00000076 00000000`00000000 fffffa80`04521060 00000000`00000002 : nt!KeBugCheckEx
fffff880`0a23ea40 fffff800`02f44c8b : fffffa80`04521060 00000000`00000008 fffffa80`00000000 fffffa80`00000000 : nt! ?? ::NNGAKEGL::`string'+0x17d46
fffff880`0a23ea80 fffff800`02c8c8b4 : 00000000`00000000 fffffa80`04521060 fffffa80`04521030 fffff800`030154d5 : nt!PspProcessDelete+0x177
fffff880`0a23eae0 fffff800`02d8d3b9 : fffffa80`04521060 fffffa80`044ed000 fffffa80`044ede98 fffffa80`044ede90 : nt!ObfDereferenceObject+0xd4
fffff880`0a23eb40 fffff800`030d8cee : fffffa80`00000005 fffffa80`03814000 fffffa80`04521060 fffffa80`044ede98 : nt!MmFreeAccessPfnBuffer+0x29
fffff880`0a23eb70 fffff800`030fa310 : fffffa80`069e9701 00000000`00000080 fffffa80`033c99e0 fffff800`02e15568 : nt!PfpFlushBuffers+0x23e
fffff880`0a23ec10 fffff800`02f2abc6 : ffffffff`ff676980 fffffa80`069e9780 00000000`00000080 fffffa80`033c99e0 : nt!PfTLoggingWorker+0xe0
fffff880`0a23ed40 fffff800`02c65bc6 : fffff880`009e8180 fffffa80`069e9780 fffffa80`067e6b60 fffff880`01233534 : nt!PspSystemThreadStartup+0x5a
fffff880`0a23ed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


nt! ?? ::NNGAKEGL::`string'+17d46
fffff800`02f28bf5 cc              int     3


SYMBOL_NAME:  nt! ?? ::NNGAKEGL::`string'+17d46

FOLLOWUP_NAME:  MachineOwner


IMAGE_NAME:  ntkrnlmp.exe


FAILURE_BUCKET_ID:  X64_0x76_audiodg.exe_nt!_??_::NNGAKEGL::_string_+17d46

BUCKET_ID:  X64_0x76_audiodg.exe_nt!_??_::NNGAKEGL::_string_+17d46

Followup: MachineOwner

My System SpecsSystem Spec
30 May 2011   #12

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

You see, the thing is I didn't even have soundtap until you told me to update it. I figured maybe the driver was installed by another NHC program so I Installed it in the hopes that it may fix any errors. I really don't care about the program and I'll never use it. If I uninstall it will I have to manually remove the driver?

Also, the only thing I was running which effected sound at the time was Firefox. At least the only thing I was aware I was running. I'll update firefox and the drivers you suggested. Do I use regedit or something else?

EDIT: According to firefox's website, I'm up to date. Would the program necessarily have to be running at the time the crash happened, or could it have been shut down sometime before?
My System SpecsSystem Spec
30 May 2011   #13

Windows 7 Ultimate x86

Let's say the drivers were running (some drivers are loaded before you even start anything.I couldn't say if you need soundtap or not, I just saw in the crash report that that specific driver was running and in the end was responsible for that crash. If you don't need it, uninstall it. I don't know how comfortable you are, meddling with the registry. So I would suggest REVO uninstaller or Ccleaner to clear out any debris. I don't think it has anything to do with Firefox...Audiodg.exe is more for DSP plugins for special effects so to speak, Echo, reverb, Flanger, Phaser or even Karaoke stuff.
The best would be, go through your startup list in msconfig, uncheck what doesn't need to start with the system and install all the unused programs with aforementioned REVO
My System SpecsSystem Spec

09 Jun 2011   #14

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Well, it's been over a week and not a single crash since I uninstalled soundtap. Thanks a lot for all of your help!
My System SpecsSystem Spec
10 Jun 2011   #15

Windows 7 Ultimate x86

That's GREAT news!! you're very welcome. (knock on wood

Thanks for the feedback

My System SpecsSystem Spec

 BSOD every few days after update KB982018

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