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Windows 7: BSOD every few days after update KB982018

27 May 2011   #1
TheZman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD every few days after update KB982018

Hey there. This is my first time asking for help with my laptop, but I've run out of ideas for what to do here. I can't restore my computer to a date before this update was installed as it doesn't show up in the restore menu, and I'm starting to get worried that it could cause serious harm to my computer.

The update that I had installed (on may 11th) was KB982018 for Windows 7 for x64-based systems. This update was included in a batch which failed to update unless I installed each file individually.

Since installation my computer crashes every two to three days, even after an entire week shut down.

The crashes are all labled as "Bugcheck"

May 13th,

0x00000076 (0x0000000000000000, 0xfffffa8006d60b30, 0x0000000000000001, 0x0000000000000000)

May 15th,

0x0000007e (0xffffffffc0000005, 0xfffff88007d4fbe8, 0xfffff8800d43f938, 0xfffff8800d43f1a0)

May 27th (after being shut down from the 16th to the 22nd,)

0x00000076 (0x0000000000000000, 0xfffffa80066b5060, 0x0000000000000002, 0x0000000000000000)

It may be because the file is for x64-based systems and I'm running Windows home Premium.

Anyways, my info;

My OS is Windows 7 Home Premium (32 bit, I believe)

This is the original installed OS for my Toshiba laptop.

The OS came pre-installed on the system.

The hardware and OS are about a year old, as I haven't had the need to reinstall yet.

If there's anything else that I need to do, please let me know.


My System SpecsSystem Spec
.

27 May 2011   #2
SledgeDG

Windows 7 Ultimate x86
 
 

Hi TheZman and welcome to SF
To find out if you have a 64Bit installation go to Start, right click on Computer and go to properties
Attachment 156692
Have you tried to uninstall the update...it might not even be important to your system...check here if you need it
An update that improves the compatibility of Windows 7 and Windows Server 2008 R2 with Advanced Format Disks is available

If not, uninstall/use an earlier restore point might be the fast solution
I'll check your files and post back if I find out more

Crosscheck with here (esp. Point 6, 7 and option Two) if there really are no hidden restore points on your laptop
System Restore
-DG
Edit: The crash at 15/05 was blamed on
Code:
stdriver64.sys Sun Dec 12 22:30:59 2010 (4D059373)
your Soundtap driver you could try to update it here Record Streaming Audio - Streaming Audio Capture Software
The crashes at 05/13 and 05/27 were a 76
Code:
STOP 0x00000076: PROCESS_HAS_LOCKED_PAGES
usually caused by a device driver that neglected to clean up after an I/O operation but it's just 2 crashes in 2 week interval so I wouldn't read too much into it for now.
So if uninstalling the update is not a option, I would suggest enabling the driver verifier to provoke some crashes with a little more info towards the guilty driver
Driver Verifier - Enable and Disable

post back with all new crashes you might get after that

Others than that you should update to SP1 but in the current situation it might be better to postpone that until your actual problem has been solved.
Another potential cause for BSODs is Daemon Tools. you should deinstall it for now following these instructions DuplexSecure - FAQ
and switch to a safer substitute like Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) Overview
or SlySoft Virtual CloneDrive
My System SpecsSystem Spec
27 May 2011   #3
TheZman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

When I try to restore my computer it only shows up to the most recent changes in the system, even when "show earlier restore points" is checked. Like an idiot, I hadn't thought to create a backup.

EDIT: Alright, I uninstalled the update. Fingers crossed.
My System SpecsSystem Spec
.


27 May 2011   #4
SledgeDG

Windows 7 Ultimate x86
 
 

Good for the next time, if you can't find restore points and you're sure you didn't disable them you could try
Shadow explorer ShadowExplorer.com - Downloads
My System SpecsSystem Spec
27 May 2011   #5
TheZman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So the two crashes at 5/13-27 and 5/15 were from completely separate problems? Wow, that's rotten luck.

Anyways, I'll update the soundtap driver and wait for a week before installing any major updates to my computer to see if uninstalling the update helped. It was only a "recommended" update which apparently helped with some performance issues, and I can live with having something slightly slower if it means not crashing every few days.
My System SpecsSystem Spec
27 May 2011   #6
SledgeDG

Windows 7 Ultimate x86
 
 

Correct! That update was for ppl that use 4kb block size on their harddrives instead of the usual 512Bytes
That's why I said you might not even need it
Code:
Model	TOSHIBA MK3265GSX ATA Device
Bytes/Sector	512
See...you don't suffer any performance issues (at least nothing that this update could fix)

Stick with critical/security updates like Service Pack 1. Wait a week, make sure your restore points work and tackle this
Learn how to install Windows 7 Service Pack 1 (SP1)
My System SpecsSystem Spec
28 May 2011   #7
TheZman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So does that mean I should uninstall all of the other updates marked for x64 based systems?

EDIT: Nevermind, I misread.
My System SpecsSystem Spec
29 May 2011   #8
SledgeDG

Windows 7 Ultimate x86
 
 

Do you actually have a 32Bit installation or a 64Bit one? I put in my first answer how to check that. From your file structure I would say you're on 64Bit. But if not, don't try to install 64 Bit updates
My System SpecsSystem Spec
29 May 2011   #9
TheZman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

No, you were correct. It's 64-bit. I assumed earlier that just because it's home premium that it's 32 bit, but I was wrong.
My System SpecsSystem Spec
30 May 2011   #10
TheZman

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I've had another BSOD, but this one has been treated differently by my system, which before didn't acknowledge that windows "Shut down unexpectedly," this time it Did.

Here's the details;

Source
Windows

Summary
Shut down unexpectedly

Date
‎5/‎30/‎2011 2:48 AM

Status
Solution available

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Extra information about the problem
BCCode: 76
BCP1: 0000000000000000
BCP2: FFFFFA8004521060
BCP3: 0000000000000002
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Bucket ID: X64_0x76_audiodg.exe
Server information: 72d9c5b3-4020-441e-9cfd-b61be398014c

Despite it saying solutions are available, it said the opposite when I searched for them. I've attached the updated crash dump files and report
My System SpecsSystem Spec
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 BSOD every few days after update KB982018




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