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Windows 7: System Freeze - SF Diagnostic Files attached

27 May 2011   #1

Windows 7 Ultimate 32bit


I have a Toshiba a200 Satellite laptop running Windows 7 Ultimate 32 bit (which I recently installed as a fresh install to try and solve my problems). I have several problems, and I'm not sure if they are related or seperate to each other. Here they are:

  • Often, when I am away from the computer, even if it's only for a few minutes, when I come back it is frozen -- the screen looks normal, but the mouse won't move and the system won't respond to Ctrl + Alt + Delete. I have to hold down the power button until it goes black, and then reboot.
  • Often when I reboot, and almost always when I boot up for the first time of a morning, the computer fails to start -- it will get to a black screen and freeze forever, or it will freeze on the "Windows is Starting Up" screen, and I will have to hold down the power button again to shut it off. It will usually start after the second or third time.
  • Sometimes, firefox (and sometimes other programs too) stops responding for about 30 seconds, and then comes back fine. It's not that bad, but it seems a bit odd. This is just a minor annoyance -- the other two problems are more worrying.
I've attached a zipped folder containing the reports from the SF Diagnostic Tool.

I hope someone can help me. I'd be really grateful.



Not sure if this will help, but the system has frozen twice in the past few hours, and this error occured both times in the event viewer:

Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D

Here's the detail:

- System 
- Provider 
[ Name] Microsoft-Windows-Kernel-EventTracing 
[ Guid] {B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}
EventID 3 
Version 0 
Level 2 
Task 2 
Opcode 14 
Keywords 0x8000000000000010 
- TimeCreated 
[ SystemTime] 2011-05-27T15:13:03.990827200Z
EventRecordID 30 
- Execution 
[ ProcessID] 4 
[ ThreadID] 156
Channel Microsoft-Windows-Kernel-EventTracing/Admin 
Computer Matt-PC 
- Security 
[ UserID] S-1-5-18
- EventData 
SessionName Microsoft-Windows-Setup 
FileName C:\Windows\Panther\setup.etl 
ErrorCode 3221225485 
LoggingMode 5

My System SpecsSystem Spec
29 May 2011   #2

Windows 7 Ultimate 32bit

**** this I'm getting a Mac
My System SpecsSystem Spec

 System Freeze - SF Diagnostic Files attached

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