System Freeze - SF Diagnostic Files attached


  1. Posts : 2
    Windows 7 Ultimate 32bit
       #1

    Hi,

    I have a Toshiba a200 Satellite laptop running Windows 7 Ultimate 32 bit (which I recently installed as a fresh install to try and solve my problems). I have several problems, and I'm not sure if they are related or seperate to each other. Here they are:


    • Often, when I am away from the computer, even if it's only for a few minutes, when I come back it is frozen -- the screen looks normal, but the mouse won't move and the system won't respond to Ctrl + Alt + Delete. I have to hold down the power button until it goes black, and then reboot.


    • Often when I reboot, and almost always when I boot up for the first time of a morning, the computer fails to start -- it will get to a black screen and freeze forever, or it will freeze on the "Windows is Starting Up" screen, and I will have to hold down the power button again to shut it off. It will usually start after the second or third time.


    • Sometimes, firefox (and sometimes other programs too) stops responding for about 30 seconds, and then comes back fine. It's not that bad, but it seems a bit odd. This is just a minor annoyance -- the other two problems are more worrying.

    I've attached a zipped folder containing the reports from the SF Diagnostic Tool.

    I hope someone can help me. I'd be really grateful.

    Thanks,

    Matt


    EDIT:
    Not sure if this will help, but the system has frozen twice in the past few hours, and this error occured both times in the event viewer:

    Session "Microsoft-Windows-Setup" stopped due to the following error: 0xC000000D

    Here's the detail:

    Code:
    - System 
     
    - Provider 
     
     
    [ Name] Microsoft-Windows-Kernel-EventTracing 
     
     
    [ Guid] {B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}
     
     
     
    EventID 3 
     
     
    Version 0 
     
     
    Level 2 
     
     
    Task 2 
     
     
    Opcode 14 
     
     
    Keywords 0x8000000000000010 
     
    - TimeCreated 
     
     
    [ SystemTime] 2011-05-27T15:13:03.990827200Z
     
     
     
    EventRecordID 30 
     
     
    Correlation 
     
    - Execution 
     
     
    [ ProcessID] 4 
     
     
    [ ThreadID] 156
     
     
     
    Channel Microsoft-Windows-Kernel-EventTracing/Admin 
     
     
    Computer Matt-PC 
     
    - Security 
     
     
    [ UserID] S-1-5-18
     
    - EventData 
     
    SessionName Microsoft-Windows-Setup 
     
    FileName C:\Windows\Panther\setup.etl 
     
    ErrorCode 3221225485 
     
    LoggingMode 5
    Last edited by Brink; 27 May 2011 at 11:42. Reason: merged
      My Computer


  2. Posts : 2
    Windows 7 Ultimate 32bit
    Thread Starter
       #2

    **** this I'm getting a Mac
      My Computer


 

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