Windows 7: BSOD - irql_not_less_or_equal

robbieD · 27 May 2011

Hi there,
I hope a kind soul can help with an issue driving me crazy since mid-week.
Up until mid week I hadn't any BSOD issues with the system. The only system change over the past week I can think of was an update from Norton Antivirus (maybe also Windows update). On startup I'd get the BSOD and get no further.
Starting up in SAFE mode I saw the following system devices weren't functioning correctly:
Consumer IR Devices
eHome Infraed Receiver (USBCIR)

Having done a system restore (to a time pre-Norton update), everything seemed fine. Thinking Norton was the issue, I set about removing it from my system (replacing with MSE) but after the Norton-remover had performed and went to restart, I got the BSOD again. Just done another system restore and installed MSE again (as I think Norton is no longer working).
Loathe to shutdown the system now in case of BSOD again!

Basic info:
- x64
- It's the original installed OS on the system
- OEM
- System about 15 months old

zigzag3143 · 27 May 2011

Quote: Originally Posted by robbieD

Hi there,
I hope a kind soul can help with an issue driving me crazy since mid-week.
Up until mid week I hadn't any BSOD issues with the system. The only system change over the past week I can think of was an update from Norton Antivirus (maybe also Windows update). On startup I'd get the BSOD and get no further.
Starting up in SAFE mode I saw the following system devices weren't functioning correctly:
Consumer IR Devices
eHome Infraed Receiver (USBCIR)

Having done a system restore (to a time pre-Norton update), everything seemed fine. Thinking Norton was the issue, I set about removing it from my system (replacing with MSE) but after the Norton-remover had performed and went to restart, I got the BSOD again. Just done another system restore and installed MSE again (as I think Norton is no longer working).
Loathe to shutdown the system now in case of BSOD again!

Basic info:
- x64
- It's the original installed OS on the system
- OEM
- System about 15 months old

These crashes are related to USBHUB.SYS. Read this tutorial here for more information. USB Driver - General Fix for Problems

Also run a system file check to verify your OS files.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

Read here for more information SFC /SCANNOW Command - System File Checker

Let us know the results from the report at the end.

Code:


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\070410-27081-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02c0e000 PsLoadedModuleList = 0xfffff800`02e4be50
Debug session time: Sun Jul  4 16:43:17.708 2010 (GMT-4)
System Uptime: 0 days 3:20:50.394
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
.............
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, 6, fffffa8006aebb20}

Probably caused by : usbhub.sys ( usbhub!UsbhWaitEventWithTimeoutEx+3aa )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000006, TimeoutCode: Timeout_PCE_Disable_Action - PortData->PortChangeListDone - Timeout trying to set Disable bit
Arg4: fffffa8006aebb20, TimeoutContext - PortData

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88003c017fa to fffff80002c7e600

STACK_TEXT:  
fffff880`087a0828 fffff880`03c017fa : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000006 : nt!KeBugCheckEx
fffff880`087a0830 fffff880`03c0c5bd : fffffa80`06aebb20 fffffa80`06aebcf8 fffffa80`06aebb20 fffffa80`06ac7050 : usbhub!UsbhWaitEventWithTimeoutEx+0x3aa
fffff880`087a08e0 fffff880`03c0bbd8 : 00000000`00000000 fffffa80`50447100 fffffa80`06aebb20 00000000`00080000 : usbhub!Usbh_PCE_Disable_Action+0x4f1
fffff880`087a0940 fffff880`03c10f7c : fffffa80`06ac7050 00000000`00000002 00000000`00000002 fffffa80`06ac7708 : usbhub!UsbhDispatch_PortChangeQueueEventEx+0x110
fffff880`087a0980 fffff880`03c09744 : fffffa80`06ac7050 fffffa80`06aebb20 fffffa80`06aebb20 00000000`00000000 : usbhub!UsbhPCE_Disable+0xb4
fffff880`087a09d0 fffff880`03c08a3c : 00000000`00000007 00000000`00000003 fffffa80`06ac7050 fffffa80`06ac7708 : usbhub!UsbhBusPause_Action+0x184
fffff880`087a0a20 fffff880`03c08eb6 : fffffa80`06ac71a0 00000000`00000007 fffffa80`06ac7050 00000000`00000000 : usbhub!Usbh_BS_BusRun+0x94
fffff880`087a0a60 fffff880`03c0992b : 00000000`00000003 fffffa80`06ac7708 fffffa80`06ac7050 00000000`00000000 : usbhub!UsbhDispatch_BusEvent+0x20e
fffff880`087a0ab0 fffff880`03c1e34a : fffffa80`0484c1b8 fffffa80`0487f250 fffffa80`0487f250 fffffa80`0484c1b8 : usbhub!UsbhSyncBusPause+0x4f
fffff880`087a0af0 fffff880`03c1ca7a : fffffa80`06ac7050 fffffa80`06ac7708 fffffa80`06ac7708 00000000`00000004 : usbhub!UsbhFdoSetPowerDx_Action+0x9a
fffff880`087a0b50 fffff880`03c1b70b : fffffa80`0484c1b8 fffffa80`06ac71a0 fffffa80`06ac7050 fffffa80`0484c010 : usbhub!UsbhFdoDevicePowerState+0x206
fffff880`087a0ba0 fffff880`03c1a9c7 : fffffa80`0484c010 00000000`00000000 fffffa80`06ac7050 fffff880`087a0d00 : usbhub!UsbhFdoPower_SetPower+0x93
fffff880`087a0be0 fffff880`03c01fdf : 00000000`00000001 fffffa80`06ac7050 fffff880`087a0d00 fffffa80`0794c810 : usbhub!UsbhFdoPower+0xaf
fffff880`087a0c20 fffff800`02d99e15 : 00000000`00000000 00000000`00000002 00000000`00000001 fffffa80`0484c0b8 : usbhub!UsbhGenDispatch+0x7f
fffff880`087a0c50 fffff800`02f23a86 : ffffffff`fa0a1f00 fffffa80`0788f060 00000000`00000080 fffff800`02c76487 : nt!PopIrpWorker+0x3c5
fffff880`087a0d00 fffff800`02c5cb06 : fffff800`02df8e80 fffffa80`0788f060 fffffa80`07c8fb60 fffff880`01220534 : nt!PspSystemThreadStartup+0x5a
fffff880`087a0d40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhWaitEventWithTimeoutEx+3aa
fffff880`03c017fa cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhWaitEventWithTimeoutEx+3aa

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcc2d

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhWaitEventWithTimeoutEx+3aa

BUCKET_ID:  X64_0xFE_usbhub!UsbhWaitEventWithTimeoutEx+3aa

Followup: MachineOwner
---------

panais · 27 May 2011

Quote: Originally Posted by robbieD

Hi there,
I hope a kind soul can help with an issue driving me crazy since mid-week.
Up until mid week I hadn't any BSOD issues with the system. The only system change over the past week I can think of was an update from Norton Antivirus (maybe also Windows update). On startup I'd get the BSOD and get no further.
Starting up in SAFE mode I saw the following system devices weren't functioning correctly:
Consumer IR Devices
eHome Infraed Receiver (USBCIR)

Having done a system restore (to a time pre-Norton update), everything seemed fine. Thinking Norton was the issue, I set about removing it from my system (replacing with MSE) but after the Norton-remover had performed and went to restart, I got the BSOD again. Just done another system restore and installed MSE again (as I think Norton is no longer working).
Loathe to shutdown the system now in case of BSOD again!

Basic info:
- x64
- It's the original installed OS on the system
- OEM
- System about 15 months old

Hi.
Please update your usb drivers in Device Manager.
If the problem occurs again,uninstall any recent installed usb hardware and driver for example,usb keuboard,mouse,hub etc.
For now try the above and please post back with any results.

robbieD · 27 May 2011

Thanks for advice. Just going through the tutorial "USB Driver - General Fix for Problems"; up to "9. Now uninstall all USB devices"; daft question (I'm kinda new to this) but does that mean to remove all devices under "USB Controllers" (I just don't want to remove something that's gonna cause more grief than what I've got at the moment; I've attached what drivers are listed)?
I've gone through most of them to update but apparently they're all up to date so far.

panais · 06 Jun 2011

Quote: Originally Posted by robbieD

Thanks for advice. Just going through the tutorial "USB Driver - General Fix for Problems"; up to "9. Now uninstall all USB devices"; daft question (I'm kinda new to this) but does that mean to remove all devices under "USB Controllers" (I just don't want to remove something that's gonna cause more grief than what I've got at the moment; I've attached what drivers are listed)?
I've gone through most of them to update but apparently they're all up to date so far.

Ur dump points to usbhub.sys,thats a USB hardware/driver problem.
So if you dont want to remove ALL ur usb drivers then....
...uninstall them one by one especially recent installed usb hardware and driver.
For example:if recently you have installed a new usb mouse remove the mouse and its driver ,and wait for the results,if the problem occurs again try with other usb hardware/driver,thing and act

------------------
And please post back with any results!

robbieD · 06 Jun 2011

Thanks again for guidance. In the event I deleted the USB divers but was still having issues on startup. I managed to reinstall Norton (which as far as I could remember was the only thing which had changed on my computer recently), and hey presto, it seems to be working now. I've found on a few msg boards there seems to be issues with Norton causing BSOD.

panais · 06 Jun 2011

Quote: Originally Posted by robbieD

Thanks again for guidance. In the event I deleted the USB divers but was still having issues on startup. I managed to reinstall Norton (which as far as I could remember was the only thing which had changed on my computer recently), and hey presto, it seems to be working now. I've found on a few msg boards there seems to be issues with Norton causing BSOD.

Im glad for the good news

And thanks for posting back with results,you help us to help and always learn more.
-------------------------------------------
And yes norton in many cases gives BSOD.how?(common sense),in real time protection sometimes (false)conflict with drivers,as USB drives,in is aggressive scan deletes/quarantine a driver or system file,and you get the BSOD)
When i tested norton i personally had many false alerts and norton deleted some of my personal useful files,thats why i dont like that a.v.
If you face often problems with norton you can always remove it and use the....
MSE Anti-Malware, Virus, Spyware Protection | Microsoft Security Essentials
Is lightweight,strong,never cause problems and its free.

Windows 7: BSOD - irql_not_less_or_equal

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