BSoD Problems, started around a month ago


  1. Posts : 5
    Windows 7 Home Premium x64
       #1

    BSoD Problems, started around a month ago


    Hi there,
    Around a month ago my screen started turning black at seemingly random times, but the power light on the tower stayed on. Recently, the screen has started turning to a BSoD after turning black. Details of the system are below, along with the requested files in the posting instructions.
    System Spec:
    Windows 7 Home Premium 64bit
    Original OS
    OEM
    10 months old
    OS not re-installed
    6144 MB RAM
    Intel Core 2 Quad CPU Q8300 @ 2.50 GHz (4 CPUs)
    NVIDIA GeForce GT 320

    Thanks in advance for taking a look and/or helping me out here.
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    Stormchaser109 said:
    Hi there,
    Around a month ago my screen started turning black at seemingly random times, but the power light on the tower stayed on. Recently, the screen has started turning to a BSoD after turning black. Details of the system are below, along with the requested files in the posting instructions.
    System Spec:
    Windows 7 Home Premium 64bit
    Original OS
    OEM
    10 months old
    OS not re-installed
    6144 MB RAM
    Intel Core 2 Quad CPU Q8300 @ 2.50 GHz (4 CPUs)
    NVIDIA GeForce GT 320

    Thanks in advance for taking a look and/or helping me out here.

    No DMP file included in upload try this method




    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:

    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.



    To ensure minidumps are enabled:

    Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    Under the Advanced tab, click on the Startup and Recovery Settings... button.
    Ensure that Automatically restart is unchecked.
    Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    OK your way out.
    Reboot if changes have been made.
      My Computer


  3. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #3

    After running driver verifier, I restarted my PC and got a new blue screen telling me which driver was at fault. I restarted in safe mode and uninstalled the program, no problems since then. Thanks for the insight though.
    Driver at fault was RapportPG64.sys.
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Stormchaser109 said:
    After running driver verifier, I restarted my PC and got a new blue screen telling me which driver was at fault. I restarted in safe mode and uninstalled the program, no problems since then. Thanks for the insight though.
    Driver at fault was RapportPG64.sys.

    Ok remove repportPG64.sys to test or at least upgrade and re-install it.
      My Computer


  5. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #5

    Problem recurred earlier; damn I thought it was fixed..
    The minidump folder is attached; doesn't look like there are many files though. (I've also ensured Minidumps are enabled as you said).
      My Computer


  6. Posts : 28,845
    Win 8 Release candidate 8400
       #6

    Stormchaser109 said:
    Problem recurred earlier; damn I thought it was fixed..
    The minidump folder is attached; doesn't look like there are many files though. (I've also ensured Minidumps are enabled as you said).

    This one is definte. Driver verified and Related to RapportPG64.sys RapportPG64 from Trusteer Ltd.. I would remove it
      My Computer


  7. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Weird, I told control panel to uninstall it earlier today. Guess I'll go round and remove all the folders manually. Thanks again for the help.
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    Stormchaser109 said:
    Weird, I told control panel to uninstall it earlier today. Guess I'll go round and remove all the folders manually. Thanks again for the help.

    Might want to see if they have an un-installer.
      My Computer


  9. Posts : 5
    Windows 7 Home Premium x64
    Thread Starter
       #9

    All traces of rapport are gone from the system (I even did a few searches of the computer, checked running drivers, and checked all the folders their website said it may leave traces), and I'm still experiencing crashes.. Uploading the new dmp files..
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 00:02.
Find Us