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Windows 7: BSOD numerous times on a new machine


29 May 2011   #1

Windows 7 Home Premium 32bit
 
 
BSOD numerous times on a new machine

Hello,

My computer arrived on April 30th 2011, so it's new and I'm getting the BSOD.

I've gotten it after sleep mode, during internet browsing and using word. The problem occurred after I downloaded content from STEAM. I had to reload Steam afterward as well. Coincidence? Beats me!

I have attached Dump Files in a Zipped format.


I have Windows 7 Home Premium.

AMD Dragon...something

AMD Phenom II
x6 109T Processor
3.20 GHZ

8 Gig of Ram
64 Bit Operating System

AMD Radeon 6800 Series Video Card


My System SpecsSystem Spec
.

29 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rmarsden View Post
Hello,

My computer arrived on April 30th 2011, so it's new and I'm getting the BSOD.

I've gotten it after sleep mode, during internet browsing and using word. The problem occurred after I downloaded content from STEAM. I had to reload Steam afterward as well. Coincidence? Beats me!

I have attached Dump Files in a Zipped format.


I have Windows 7 Home Premium.

AMD Dragon...something

AMD Phenom II
x6 109T Processor
3.20 GHZ

8 Gig of Ram
64 Bit Operating System

AMD Radeon 6800 Series Video Card
Easy enough pool corruption caused by your avg. remove and replace with Microsoft Security essentials

AVG - PC TuneUp 2011 | Registry Cleaner, File Recovery, Internet Accelerator
http://www.microsoft.com/security_essentials/


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\052911-27128-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`03062000 PsLoadedModuleList = 0xfffff800`032a7650
Debug session time: Sun May 29 12:29:35.166 2011 (GMT-4)
System Uptime: 0 days 0:28:43.305
Loading Kernel Symbols
...............................................................
................................................................
.........................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000320eb05, fffff880089a6fc0, 0}

Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+249 )

Followup: Pool_corruption
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000320eb05, Address of the exception record for the exception that caused the bugcheck
Arg3: fffff880089a6fc0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!ExDeferredFreePool+249
fffff800`0320eb05 4c395808        cmp     qword ptr [rax+8],r11

CONTEXT:  fffff880089a6fc0 -- (.cxr 0xfffff880089a6fc0)
rax=5364615602050015 rbx=0000000000000000 rcx=fffff80003269490
rdx=fffffa800a720650 rsi=0000000000000000 rdi=fffffa8006ef9160
rip=fffff8000320eb05 rsp=fffff880089a79a0 rbp=0000000000000000
 r8=fffffa800ac791a0  r9=fffffa800a720b50 r10=0000000000000001
r11=fffffa800a720b60 r12=fffff80003269340 r13=0000000000000000
r14=000000000000000f r15=0000000000000001
iopl=0         nv up ei ng nz ac po cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010297
nt!ExDeferredFreePool+0x249:
fffff800`0320eb05 4c395808        cmp     qword ptr [rax+8],r11 ds:002b:53646156`0205001d=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  avgwdsvc.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff8000320eb05

STACK_TEXT:  
fffff880`089a79a0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!ExDeferredFreePool+0x249


FOLLOWUP_IP: 
nt!ExDeferredFreePool+249
fffff800`0320eb05 4c395808        cmp     qword ptr [rax+8],r11

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!ExDeferredFreePool+249

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MODULE_NAME: Pool_Corruption

STACK_COMMAND:  .cxr 0xfffff880089a6fc0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+249

BUCKET_ID:  X64_0x3B_nt!ExDeferredFreePool+249

Followup: Pool_corruption
---------
My System SpecsSystem Spec
30 May 2011   #3

Windows 7 Home Premium 32bit
 
 

Ok! I uninstalled AVG and loaded Microsoft Security Essentials. I'll report back if I get any BSOD.

On a side-note how come AVG took a few weeks to cause me trouble, why not right away? Perhaps an update on their part?
My System SpecsSystem Spec
.


30 May 2011   #4

Windows 7 Home Premium 32bit
 
 

Crashed this morning while browsing the internet. The screen went 'funny' and windows tried to check for problems. BSOD.

I restarted the computer and windows wanted to check for problems. BSOD.

I restarted again and told it not to check for problems and it didn't crash. Well, not yet. It's been 10 minutes.

The two dump files are included.

Thanks for your help.
My System SpecsSystem Spec
30 May 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rmarsden View Post
Crashed this morning while browsing the internet. The screen went 'funny' and windows tried to check for problems. BSOD.

I restarted the computer and windows wanted to check for problems. BSOD.

I restarted again and told it not to check for problems and it didn't crash. Well, not yet. It's been 10 minutes.

The two dump files are included.

Thanks for your help.
Memory corruption by an as yet unknown driver. Please run memtest, and driver verifier


Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.



Driver verifier

Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.
My System SpecsSystem Spec
30 May 2011   #6

Windows 7 Home Premium 32bit
 
 

Ok, I was able to get memtest onto a CDROm, ran it and as it ran errors came up into the 7th test or so. I'm a novice at using this program, so forgive me if I'm misinterpreting something.

Once I see red errors, it kept scrolling and finding more errors.

What do I do at this point? Does memtest just run continually? When errors are found am I supposed to do something?

Thanks.
My System SpecsSystem Spec
30 May 2011   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rmarsden View Post
Ok, I was able to get memtest onto a CDROm, ran it and as it ran errors came up into the 7th test or so. I'm a novice at using this program, so forgive me if I'm misinterpreting something.

Once I see red errors, it kept scrolling and finding more errors.

What do I do at this point? Does memtest just run continually? When errors are found am I supposed to do something?

Thanks.
If you find critical errors either the meory or the motherboard slot is bad. test the memory one stick at a time and when you find a good one try it in each mother board slot to confirm which.
My System SpecsSystem Spec
30 May 2011   #8

Windows 7 Home Premium 32bit
 
 

Hey, in other news the sound on my computer has now gone 'quiet' and crackly. This computer is just over 30 days old, are you fairly certain it is memory or motherboard? Both options will have me on the phone with Cyberpower.
My System SpecsSystem Spec
30 May 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Rmarsden View Post
Hey, in other news the sound on my computer has now gone 'quiet' and crackly. This computer is just over 30 days old, are you fairly certain it is memory or motherboard? Both options will have me on the phone with Cyberpower.
Use the date from memtest to talk to Cyberpower. If it is under warranty it is ALWAYS better to have them take care of it.
My System SpecsSystem Spec
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 BSOD numerous times on a new machine




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