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Windows 7: Blue Screen of Death while on the net


30 May 2011   #1

Window 7 Ultimate x64
 
 
Blue Screen of Death while on the net

hi i was wondering if anyone could help me with my blue screen of death problem.

The BSOD only happens while i am on the net such as when i am on Youtube, playing online games etc. Horizontal lines pop up and then the BSOD comes up.

i have updated most if not all of my driver on my computer since i thought originally it was a driver problem but to no luck

My computer was recently built, within the last two months if that is part of the problem.

Thanks in advance for any help =)

My System SpecsSystem Spec
.

30 May 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Victor AU View Post
hi i was wondering if anyone could help me with my blue screen of death problem.

The BSOD only happens while i am on the net such as when i am on Youtube, playing online games etc. Horizontal lines pop up and then the BSOD comes up.

i have updated most if not all of my driver on my computer since i thought originally it was a driver problem but to no luck

My computer was recently built, within the last two months if that is part of the problem.

Thanks in advance for any help =)
Two Problems

1-CPU64.sys Likely a component of SystemRequirementsLabs CanYouRunIt remove it


2- e1q62x64.sys Your Intel Ethernet driver.


Update them both


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\New folder\053111-24304-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02e0e000 PsLoadedModuleList = 0xfffff800`0304be50
Debug session time: Mon May 30 10:33:59.666 2011 (GMT-4)
System Uptime: 0 days 0:01:42.946
Loading Kernel Symbols
...............................................................
................................................................
................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000096, fffff880047df912, 0, 0}

Unable to load image \??\C:\Program Files (x86)\SystemRequirementsLab\cpudrv64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for cpudrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpudrv64.sys
Probably caused by : cpudrv64.sys ( cpudrv64+1912 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000096, The exception code that was not handled
Arg2: fffff880047df912, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 0000000000000000, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION}  Privileged instruction.

FAULTING_IP: 
cpudrv64+1912
fffff880`047df912 0f32            rdmsr

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1E

PROCESS_NAME:  inteldriver.ex

CURRENT_IRQL:  0

EXCEPTION_RECORD:  fffff880142736c8 -- (.exr 0xfffff880142736c8)
ExceptionAddress: fffff880047df912 (cpudrv64+0x0000000000001912)
   ExceptionCode: c0000096
  ExceptionFlags: 00000000
NumberParameters: 0

TRAP_FRAME:  fffff88014273770 -- (.trap 0xfffff88014273770)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=000000000134b780 rbx=0000000000000000 rcx=0000000000000017
rdx=fffff880142739b4 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880047df912 rsp=fffff88014273908 rbp=fffff88014273ca0
 r8=fffff880142739b8  r9=000000000000000e r10=fffff8000300d888
r11=fffff88014273a08 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
cpudrv64+0x1912:
fffff880`047df912 0f32            rdmsr
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002eb8ab9 to fffff80002e7e700

STACK_TEXT:  
fffff880`14272ef8 fffff800`02eb8ab9 : 00000000`0000001e ffffffff`c0000096 fffff880`047df912 00000000`00000000 : nt!KeBugCheckEx
fffff880`14272f00 fffff800`02e7dd42 : fffff880`142736c8 fffffa80`0cb1c480 fffff880`14273770 fffffa80`0dbd6b30 : nt!KiDispatchException+0x1b9
fffff880`14273590 fffff800`02e7c64a : 00000000`00000000 00000000`a000000c fffffa01`0dbd6b30 fffff800`02e9dd1c : nt!KiExceptionDispatch+0xc2
fffff880`14273770 fffff880`047df912 : fffff880`142739b8 fffff880`142739b4 fffffa80`0dbd6b30 fffffa80`0dbd6b30 : nt!KiGeneralProtectionFault+0x10a
fffff880`14273908 fffff880`142739b8 : fffff880`142739b4 fffffa80`0dbd6b30 fffffa80`0dbd6b30 fffff880`14273ca0 : cpudrv64+0x1912
fffff880`14273910 fffff880`142739b4 : fffffa80`0dbd6b30 fffffa80`0dbd6b30 fffff880`14273ca0 fffffa80`0cb1c480 : 0xfffff880`142739b8
fffff880`14273918 fffffa80`0dbd6b30 : fffffa80`0dbd6b30 fffff880`14273ca0 fffffa80`0cb1c480 fffff880`047e23c3 : 0xfffff880`142739b4
fffff880`14273920 fffffa80`0dbd6b30 : fffff880`14273ca0 fffffa80`0cb1c480 fffff880`047e23c3 fffffa80`0ce69980 : 0xfffffa80`0dbd6b30
fffff880`14273928 fffff880`14273ca0 : fffffa80`0cb1c480 fffff880`047e23c3 fffffa80`0ce69980 00000000`00000000 : 0xfffffa80`0dbd6b30
fffff880`14273930 fffffa80`0cb1c480 : fffff880`047e23c3 fffffa80`0ce69980 00000000`00000000 00000000`00003400 : 0xfffff880`14273ca0
fffff880`14273938 fffff880`047e23c3 : fffffa80`0ce69980 00000000`00000000 00000000`00003400 00000000`00000000 : 0xfffffa80`0cb1c480
fffff880`14273940 fffffa80`0ce69980 : 00000000`00000000 00000000`00003400 00000000`00000000 fffffa80`000000fc : cpudrv64+0x43c3
fffff880`14273948 00000000`00000000 : 00000000`00003400 00000000`00000000 fffffa80`000000fc fffff880`142739a8 : 0xfffffa80`0ce69980


STACK_COMMAND:  kb

FOLLOWUP_IP: 
cpudrv64+1912
fffff880`047df912 0f32            rdmsr

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  cpudrv64+1912

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: cpudrv64

IMAGE_NAME:  cpudrv64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a819eb1

FAILURE_BUCKET_ID:  X64_0x1E_cpudrv64+1912

BUCKET_ID:  X64_0x1E_cpudrv64+1912

Followup: MachineOwner
---------
My System SpecsSystem Spec
31 May 2011   #3

Window 7 Ultimate x64
 
 

thanks i updated the drivers and removed SystemRequirementLab ill see if it still causes any blue screens.
My System SpecsSystem Spec
.


31 May 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Victor AU View Post
thanks i updated the drivers and removed SystemRequirementLab ill see if it still causes any blue screens.
Let us know if you need help.

Ken
My System SpecsSystem Spec
Reply

 Blue Screen of Death while on the net




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