Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Help Required for BSOD (DIVER_POWER_STATE_FAILURE)


30 May 2011   #1

Windows 7 64 bit
 
 
Help Required for BSOD (DIVER_POWER_STATE_FAILURE)

Hi Guys,

Whenever i am shutting down my laptop, the BSOD will appear and the details of the error is as follows.

Im running on a Windows 7 OS

Model No. : DV6 - 6035TX

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 30/5/2011 8:25:48 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: WeiSheng-HP
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-05-30T12:25:48.670835400Z" />
<EventRecordID>16929</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>WeiSheng-HP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">159</Data>
<Data Name="BugcheckParameter1">0x4</Data>
<Data Name="BugcheckParameter2">0x258</Data>
<Data Name="BugcheckParameter3">0xfffffa8005b06b60</Data>
<Data Name="BugcheckParameter4">0xfffff80000b9c4d0</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">129512223776260441</Data>
</EventData>
</Event>

Files that describe this problems:
C:\User\Wei Sheng\AppData\Local\Temp\WER8748.tmp.WERIntern
C:\Windows\MEMORY.DMP

As the Memory.DMP is 600 MB i cant attached it to the thread.Thus i attached the minidump file.

Hope ur able to help me guys.

Thank You in advance.

Regards.

My System SpecsSystem Spec
.

30 May 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Skyskier View Post
Hi Guys,

Whenever i am shutting down my laptop, the BSOD will appear and the details of the error is as follows.

Im running on a Windows 7 OS

Model No. : DV6 - 6035TX

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 30/5/2011 8:25:48 PM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: WeiSheng-HP
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2011-05-30T12:25:48.670835400Z" />
<EventRecordID>16929</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>WeiSheng-HP</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">159</Data>
<Data Name="BugcheckParameter1">0x4</Data>
<Data Name="BugcheckParameter2">0x258</Data>
<Data Name="BugcheckParameter3">0xfffffa8005b06b60</Data>
<Data Name="BugcheckParameter4">0xfffff80000b9c4d0</Data>
<Data Name="SleepInProgress">true</Data>
<Data Name="PowerButtonTimestamp">129512223776260441</Data>
</EventData>
</Event>

Files that describe this problems:
C:\User\Wei Sheng\AppData\Local\Temp\WER8748.tmp.WERIntern
C:\Windows\MEMORY.DMP

As the Memory.DMP is 600 MB i cant attached it to the thread.Thus i attached the minidump file.

Hope ur able to help me guys.

Thank You in advance.

Regards.

Hi Skyskier and welcome


Both of these were related to memory corruption by an unknown driver. I would run driver verifier and memtest. I would also remove Symantec and replace with Microsoft Security Essentials as Symantec is often the cause.


Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

http://www.microsoft.com/security_essentials/




Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.



Driver verifier

Quote:
I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\JMH\Desktop\053011-41277-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`0308ee50
Debug session time: Mon May 30 05:50:44.612 2011 (GMT-4)
System Uptime: 0 days 6:27:17.673
Loading Kernel Symbols
...............................................................
................................................................
..................................................
Loading User Symbols
Loading unloaded module list
...........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000009F, {4, 258, fffffa8005b06b60, fffff80000b9c4d0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
    subsystem.
Arg2: 0000000000000258, Timeout in seconds.
Arg3: fffffa8005b06b60, The thread currently holding on to the Pnp lock.
Arg4: fffff80000b9c4d0

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8005b06b60

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80002ec8992 to fffff80002ec75da

STACK_TEXT:  
fffff880`0355b850 fffff800`02ec8992 : fffffa80`05b06b60 fffffa80`05b06b60 00000000`00000000 00000000`00000004 : nt!KiSwapContext+0x7a
fffff880`0355b990 fffff800`02ecad0f : 00000000`00000000 00000000`00000000 00000000`0000004b 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
fffff880`0355ba20 fffff800`02e8a202 : 00000000`00000000 fffff800`0000001b 00000000`00000000 fffff880`009b2100 : nt!KeWaitForSingleObject+0x19f
fffff880`0355bac0 fffff800`02ec95ac : ffffffff`fd9da600 fffffa80`09999150 fffff800`030c5400 fffff880`01a3d628 : nt!ExpWaitForResource+0xae
fffff880`0355bb30 fffff800`0311bc4f : 00000000`00000000 00000000`00000000 00000000`00000001 fffff800`02ecc2b1 : nt!ExAcquireResourceExclusiveLite+0x14f
fffff880`0355bba0 fffff800`02fc2fd0 : 00000000`00000000 fffff800`030665f8 00000000`00000001 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x133ec
fffff880`0355bbd0 fffff800`02ece961 : fffff800`02fc2f90 fffff880`010a5480 fffffa80`06a9ea00 fffffa80`0d6d2730 : nt!PnpDeviceActionWorker+0x40
fffff880`0355bc70 fffff800`03164bc6 : 5e187bfc`44a9db2e fffffa80`05b06b60 00000000`00000080 fffffa80`05aec890 : nt!ExpWorkerThread+0x111
fffff880`0355bd00 fffff800`02e9fbc6 : fffff880`0336a180 fffffa80`05b06b60 fffff880`033750c0 d128425e`975b25f7 : nt!PspSystemThreadStartup+0x5a
fffff880`0355bd40 00000000`00000000 : fffff880`0355c000 fffff880`03556000 fffff880`0355a620 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .thread 0xfffffa8005b06b60 ; kb

CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
    fffff80002ec7905 - nt!SwapContext_PatchXSave+2
    [ 01:21 ]
    fffff80002ec79e8 - nt!SwapContext_PatchXRstor+2 (+0xe3)
    [ 09:29 ]
    fffff80002ec7ba5 - nt!EnlightenedSwapContext_PatchXSave+2 (+0x1bd)
    [ 01:21 ]
    fffff80002ec7c8a - nt!EnlightenedSwapContext_PatchXRstor+2 (+0xe5)
    [ 09:29 ]
4 errors : !nt (fffff80002ec7905-fffff80002ec7c8a)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT_LARGE

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

Followup: memory_corruption
---------
My System SpecsSystem Spec
Reply

 Help Required for BSOD (DIVER_POWER_STATE_FAILURE)




Thread Tools



Similar help and support threads for2: Help Required for BSOD (DIVER_POWER_STATE_FAILURE)
Thread Forum
Solved Which memory dump is required for BSOD assistance? BSOD Help and Support
Help required for BSOD errors BSOD Help and Support
BSOD, playing games. Assistance required. BSOD Help and Support
BSOD Daily since may 2011 Assistance required Please BSOD Help and Support
BSOD help required with minidump file.. BSOD Help and Support
BSOD Win 7 x64 with all required info BSOD Help and Support
BSOD Help Required! BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:19 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33