Help Required for BSOD (DIVER_POWER_STATE_FAILURE)


  1. Posts : 1
    Windows 7 64 bit
       #1

    Help Required for BSOD (DIVER_POWER_STATE_FAILURE)


    Hi Guys,

    Whenever i am shutting down my laptop, the BSOD will appear and the details of the error is as follows.

    Im running on a Windows 7 OS

    Model No. : DV6 - 6035TX

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 30/5/2011 8:25:48 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: WeiSheng-HP
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-05-30T12:25:48.670835400Z" />
    <EventRecordID>16929</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>WeiSheng-HP</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">159</Data>
    <Data Name="BugcheckParameter1">0x4</Data>
    <Data Name="BugcheckParameter2">0x258</Data>
    <Data Name="BugcheckParameter3">0xfffffa8005b06b60</Data>
    <Data Name="BugcheckParameter4">0xfffff80000b9c4d0</Data>
    <Data Name="SleepInProgress">true</Data>
    <Data Name="PowerButtonTimestamp">129512223776260441</Data>
    </EventData>
    </Event>

    Files that describe this problems:
    C:\User\Wei Sheng\AppData\Local\Temp\WER8748.tmp.WERIntern
    C:\Windows\MEMORY.DMP

    As the Memory.DMP is 600 MB i cant attached it to the thread.Thus i attached the minidump file.

    Hope ur able to help me guys.

    Thank You in advance.

    Regards.
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Skyskier said:
    Hi Guys,

    Whenever i am shutting down my laptop, the BSOD will appear and the details of the error is as follows.

    Im running on a Windows 7 OS

    Model No. : DV6 - 6035TX

    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 30/5/2011 8:25:48 PM
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (2)
    User: SYSTEM
    Computer: WeiSheng-HP
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2011-05-30T12:25:48.670835400Z" />
    <EventRecordID>16929</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>WeiSheng-HP</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">159</Data>
    <Data Name="BugcheckParameter1">0x4</Data>
    <Data Name="BugcheckParameter2">0x258</Data>
    <Data Name="BugcheckParameter3">0xfffffa8005b06b60</Data>
    <Data Name="BugcheckParameter4">0xfffff80000b9c4d0</Data>
    <Data Name="SleepInProgress">true</Data>
    <Data Name="PowerButtonTimestamp">129512223776260441</Data>
    </EventData>
    </Event>

    Files that describe this problems:
    C:\User\Wei Sheng\AppData\Local\Temp\WER8748.tmp.WERIntern
    C:\Windows\MEMORY.DMP

    As the Memory.DMP is 600 MB i cant attached it to the thread.Thus i attached the minidump file.

    Hope ur able to help me guys.

    Thank You in advance.

    Regards.

    Hi Skyskier and welcome


    Both of these were related to memory corruption by an unknown driver. I would run driver verifier and memtest. I would also remove Symantec and replace with Microsoft Security Essentials as Symantec is often the cause.


    Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

    http://www.microsoft.com/security_essentials/




    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.



    Driver verifier

    I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

    In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

    Then, here's the procedure:
    - Go to Start and type in "verifier" (without the quotes) and press Enter
    - Select "Create custom settings (for code developers)" and click "Next"
    - Select "Select individual settings from a full list" and click "Next"
    - Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
    - Select "Select driver names from a list" and click "Next"
    Then select all drivers NOT provided by Microsoft and click "Next"
    - Select "Finish" on the next page.

    Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

    If you can't get into Windows because it crashes too soon, try it in Safe Mode.
    If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\JMH\Desktop\053011-41277-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS Personal
    Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
    Machine Name:
    Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`0308ee50
    Debug session time: Mon May 30 05:50:44.612 2011 (GMT-4)
    System Uptime: 0 days 6:27:17.673
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ..................................................
    Loading User Symbols
    Loading unloaded module list
    ...........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000009F, {4, 258, fffffa8005b06b60, fffff80000b9c4d0}
    
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_POWER_STATE_FAILURE (9f)
    A driver is causing an inconsistent power state.
    Arguments:
    Arg1: 0000000000000004, The power transition timed out waiting to synchronize with the Pnp
        subsystem.
    Arg2: 0000000000000258, Timeout in seconds.
    Arg3: fffffa8005b06b60, The thread currently holding on to the Pnp lock.
    Arg4: fffff80000b9c4d0
    
    Debugging Details:
    ------------------
    
    
    DRVPOWERSTATE_SUBCODE:  4
    
    FAULTING_THREAD:  fffffa8005b06b60
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  CODE_CORRUPTION
    
    BUGCHECK_STR:  0x9F
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002ec8992 to fffff80002ec75da
    
    STACK_TEXT:  
    fffff880`0355b850 fffff800`02ec8992 : fffffa80`05b06b60 fffffa80`05b06b60 00000000`00000000 00000000`00000004 : nt!KiSwapContext+0x7a
    fffff880`0355b990 fffff800`02ecad0f : 00000000`00000000 00000000`00000000 00000000`0000004b 00000000`00000000 : nt!KiCommitThreadWait+0x1d2
    fffff880`0355ba20 fffff800`02e8a202 : 00000000`00000000 fffff800`0000001b 00000000`00000000 fffff880`009b2100 : nt!KeWaitForSingleObject+0x19f
    fffff880`0355bac0 fffff800`02ec95ac : ffffffff`fd9da600 fffffa80`09999150 fffff800`030c5400 fffff880`01a3d628 : nt!ExpWaitForResource+0xae
    fffff880`0355bb30 fffff800`0311bc4f : 00000000`00000000 00000000`00000000 00000000`00000001 fffff800`02ecc2b1 : nt!ExAcquireResourceExclusiveLite+0x14f
    fffff880`0355bba0 fffff800`02fc2fd0 : 00000000`00000000 fffff800`030665f8 00000000`00000001 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x133ec
    fffff880`0355bbd0 fffff800`02ece961 : fffff800`02fc2f90 fffff880`010a5480 fffffa80`06a9ea00 fffffa80`0d6d2730 : nt!PnpDeviceActionWorker+0x40
    fffff880`0355bc70 fffff800`03164bc6 : 5e187bfc`44a9db2e fffffa80`05b06b60 00000000`00000080 fffffa80`05aec890 : nt!ExpWorkerThread+0x111
    fffff880`0355bd00 fffff800`02e9fbc6 : fffff880`0336a180 fffffa80`05b06b60 fffff880`033750c0 d128425e`975b25f7 : nt!PspSystemThreadStartup+0x5a
    fffff880`0355bd40 00000000`00000000 : fffff880`0355c000 fffff880`03556000 fffff880`0355a620 00000000`00000000 : nt!KiStartSystemThread+0x16
    
    
    STACK_COMMAND:  .thread 0xfffffa8005b06b60 ; kb
    
    CHKIMG_EXTENSION: !chkimg -lo 50 -d !nt
        fffff80002ec7905 - nt!SwapContext_PatchXSave+2
        [ 01:21 ]
        fffff80002ec79e8 - nt!SwapContext_PatchXRstor+2 (+0xe3)
        [ 09:29 ]
        fffff80002ec7ba5 - nt!EnlightenedSwapContext_PatchXSave+2 (+0x1bd)
        [ 01:21 ]
        fffff80002ec7c8a - nt!EnlightenedSwapContext_PatchXRstor+2 (+0xe5)
        [ 09:29 ]
    4 errors : !nt (fffff80002ec7905-fffff80002ec7c8a)
    
    MODULE_NAME: memory_corruption
    
    IMAGE_NAME:  memory_corruption
    
    FOLLOWUP_NAME:  memory_corruption
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  0
    
    MEMORY_CORRUPTOR:  ONE_BIT_LARGE
    
    FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
    
    BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE
    
    Followup: memory_corruption
    ---------
      My Computer


 

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