Windows 7: BSOD with new DELL inspiron Windows 7 Home 64bits

orchis · 30 May 2011

Hello all,

I have quite often a Blue screen comming from my new DELL Inspiron N5010, Windows Home Premium SP1 64bit, i3 CPU

I have attached the requested dump files.

Please help!

Dave76 · 02 Jun 2011

Welcome to Seven Forums.

Please provide more details on your system specs, including HDD size and brand.
This program will help identify the components:
SIW - System Information for Windows

Debugger indicates the cause of the crash is STOP 0x000000F4: CRITICAL_OBJECT_TERMINATION

Download and install updates and device drivers for your computer from the Dell driver site.

Install all Windows updates.

Scan your computer for computer viruses.

Check your hard disk for errors. Each HDD manufacture has a disk checking utility.

Check this Windows site if you have a 1TB HDD or larger.
You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try to resume a computer that has a large SATA hard disk

Code:

 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
CRITICAL_OBJECT_TERMINATION (f4)
A process or thread crucial to system operation has unexpectedly exited or been
terminated.
Several processes and threads are necessary for the operation of the
system; when they are terminated (for any reason), the system can no
longer function.
Arguments:
Arg1: 0000000000000003, Process
Arg2: fffffa8007bc5b30, Terminating object
Arg3: fffffa8007bc5e10, Process image file name
Arg4: fffff80002da0f40, Explanatory message (ascii)
Debugging Details:
------------------
 
PROCESS_OBJECT: fffffa8007bc5b30
IMAGE_NAME:  wininit.exe
DEBUG_FLR_IMAGE_TIMESTAMP:  0
MODULE_NAME: wininit
FAULTING_MODULE: 0000000000000000 
PROCESS_NAME:  wininit.exe
EXCEPTION_CODE: (Win32) 0x36b1 (14001) - The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.
BUGCHECK_STR:  0xF4_36B1
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
CURRENT_IRQL:  0
STACK_TEXT:  
fffff880`06056b08 fffff800`02e257d2 : 00000000`000000f4 00000000`00000003 fffffa80`07bc5b30 fffffa80`07bc5e10 : nt!KeBugCheckEx
fffff880`06056b10 fffff800`02dd3bdb : 00000000`00000001 fffffa80`07bc7b60 fffffa80`07bc5b30 00000000`003f5450 : nt!PspCatchCriticalBreak+0x92
fffff880`06056b50 fffff800`02d56838 : 00000000`00000001 00000000`00000001 fffffa80`07bc5b30 00000000`00000000 : nt! ?? ::NNGAKEGL::`string'+0x179e6
fffff880`06056ba0 fffff800`02a9cf93 : fffffa80`07bc7b60 fffff880`000036b1 fffffa80`07bc7b60 fffffa80`07c40b30 : nt!NtTerminateProcess+0xf4
fffff880`06056c20 00000000`773815da : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0029fa28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773815da
 
STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
FAILURE_BUCKET_ID:  X64_0xF4_36B1_IMAGE_wininit.exe
BUCKET_ID:  X64_0xF4_36B1_IMAGE_wininit.exe
Followup: MachineOwner
---------

Some event log errors.

Code:

Event[110]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-General
  Date: 2011-05-31T04:25:57.825
  Event ID: 5
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: STOYANOV-PC
  Description: 
{Registry Hive Recovered} Registry hive (file): '\SystemRoot\System32\Config\SOFTWARE' was corrupted and it has been recovered. Some data might have been lost.

Run a Disk Check on your hard drive.
You have about 300 of these event log errors.

Code:

Event[123]:
  Log Name: System
  Source: Ntfs
  Date: 2011-05-31T04:14:08.387
  Event ID: 55
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STOYANOV-PC
  Description: 
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2.

Uninstall Norton antivirus, it is known to cause crashes, and is causing multiple errors on your computer.
Install Microsoft Security Essentials for testing purposes.
You can change you anti virus after the crash cause is found.

Code:

Event[516]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-05-31T02:34:26.993
  Event ID: 7034
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STOYANOV-PC
  Description: 
The Symantec Management Client service terminated unexpectedly.  It has done this 3 time(s).
 
 
Event[546]:
  Log Name: System
  Source: Service Control Manager
  Date: 2011-05-31T02:00:42.571
  Event ID: 7031
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: STOYANOV-PC
  Description: 
The Symantec Management Client service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.

orchis · 03 Jun 2011

Hello Dave76,

thank you very much for your answer.

My HDD is Seagate Model ST9640320AS Size 640.1 GB. You can find more information about the system un zip file.
I tried fresh installation, formatting the HDD(full format) and installing again WIN 7 Home. There is no Norton Antivirus anymore. I ran SeaTools for DOS from SEAGATE. Unfortunately the problem persists - randam restarts with BSOD.

Thanks again for your support

Dave76 · 03 Jun 2011

You're welcome.

Please put your system specs in the 'My System Specs' dropbox in the lower left of any of your posts.

This way everyone trying to help you can easily see your specs without downloading the file, it is much easier this way.

When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.

Also, post the results of all tests so all can see them, someone may see something that will help.
How to Post a Screenshot in Seven Forums
Attachment 157843

After the new Windows 7 installation did you install new drivers?
Where did you get the drivers from?

The debugger sites SYSTEM_SERVICE_EXCEPTION (3b)
Usual causes: System service, Device driver, graphics driver, ?memory

Cause: This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Did you update your graphics driver from the Dell Driver site?
If not, go there and update it.

Code:

 
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff88004fad845, Address of the instruction which caused the bugcheck
Arg3: fffff880021d9e80, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
 
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP: 
dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+5
fffff880`04fad845 48896c2420      mov     qword ptr [rsp+20h],rbp
CONTEXT:  fffff880021d9e80 -- (.cxr 0xfffff880021d9e80)
rax=fffff880021da8e0 rbx=fffff8a0019e13f0 rcx=fffff8a0019e13f0
rdx=fffff880021da8c0 rsi=fffff880021daaf8 rdi=fffff8a0019e13f0
rip=fffff88004fad845 rsp=fffff880021da868 rbp=0000000000000100
 r8=fffff880021da8a0  r9=00000000000000ff r10=0000000000000000
r11=fffff880021da890 r12=0000000000000000 r13=0000000000000000
r14=0000000000000002 r15=0000000000001785
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+0x5:
fffff880`04fad845 48896c2420      mov     qword ptr [rsp+20h],rbp ss:0018:fffff880`021da888=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  csrss.exe
CURRENT_IRQL:  0
LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff88004fad845
STACK_TEXT:  
fffff880`021da868 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+0x5
 
FOLLOWUP_IP: 
dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+5
fffff880`04fad845 48896c2420      mov     qword ptr [rsp+20h],rbp
SYMBOL_STACK_INDEX:  0
SYMBOL_NAME:  dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo<KM_STL::binder2nd<KM_STL::const_mem_fun1_t<DMMVIDPNPRESENTPATH * __ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH const * __ptr64> > >+5
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: dxgkrnl
IMAGE_NAME:  dxgkrnl.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799fa
STACK_COMMAND:  .cxr 0xfffff880021d9e80 ; kb
FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo_KM_STL::binder2nd_KM_STL::const_mem_fun1_t_DMMVIDPNPRESENTPATH_*___ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH_const_*___ptr64_____+5
BUCKET_ID:  X64_0x3B_dxgkrnl!DMMVIDPNTOPOLOGY::AcquireDdiEnumeratorCachedPathInfo_KM_STL::binder2nd_KM_STL::const_mem_fun1_t_DMMVIDPNPRESENTPATH_*___ptr64,DMMVIDPNTOPOLOGY,DMMVIDPNPRESENTPATH_const_*___ptr64_____+5
Followup: MachineOwner
---------

You have already ran Check Disk and SeaTools, it all came back with no errors, correct?
Run the System File Checker.
How to Repair Windows 7 System Files with System File Checker

Code:

 
WarningSymptom:
The VolumeDirty flag is set on the disk
Cause:A logical disk has the dirty bit set.
Details:This disk has been marked as dirty, it may be experiencing errors or might have not been shut down correctly
Resolution:1. Run chkdsk on the drive and document any errors identified.
2. If chkdsk determines that there are errors on the drive run chkdsk /f to repair the errors.
Related:Disk Diagnosis

Have you ran the Windows Experience Index?
How to Update or Refresh the WEI Score in Windows 7
If not run it and post all the health reports again, Blue Screen of Death (BSOD) Posting Instructions.
No need to add the crash reports unless there are new ones.

If you have already ran the Windows Experience Index, then all hardware is the cause of the crashes.

Code:

Severity:Information
Warning:The "CPU" rating for the system is poor and may be the cause of performance problems.
Reducing the number of open applications may improve system performance.
Check for unnecessary startup applications and disable those that are not required.
If the problem continues the CPU may need to be upgraded.
Related:Performance Diagnosis

Severity:Information
Warning:The "Gaming graphics" rating for the system is poor and may be the cause of performance
problems in multimedia applications or games. Disabling Aero Glass may improve performance in
multimedia applications or games. If the problem continues the display adapter may need an updated
driver or may need to be upgraded.
Related:Performance Diagnosis

Severity:Information
Warning:The "Graphics" rating for the system is poor and may be the cause of performance problems.
Disabling Desktop Composition or reducing screen resolution may improve graphical performance.
If the problem continues the display adapter may need an updated driver or may need to be upgraded.
Related:Performance Diagnosis

Severity:Information
Warning:The "Disk" rating for the system is poor and may be the cause of performance problems.
Reducing the number of open applications may improve system performance.
Ensure the disk has adequate free space and is defragmented.
Check for unnecessary startup applications and disable those that are not required.
If the problem continues the disk may need to be upgraded.
Related:Performance Diagnosis

Severity:Information
Warning:The "Memory" rating for the system is very poor and may be the cause for performance issues.
Reducing the number of open applications may improve system performance.
Check for unnecessary startup applications and disable those that are not required.
If the problem continues the memory may need to be upgraded.
Related:Performance Diagnosis

orchis · 05 Jun 2011

Hello,

after the fresh install I took the latest drivers from DELL website
This site is not very user friendly and you can see many drivers that do not concern you although you have explicitly selected the machine. (by serial number)
For my problem I am starting to suspect Adobe flash player. I have read that 64 bit systems have problems while running flash. Do you think this is possible?

Dave76 · 06 Jun 2011

The drivers on the Dell site are for the different hardware available with that model laptop.
If you don't have that hardware the driver won't install.
The best way is to identify your hardware and load the correct driver.

Have you done any of the suggested steps listed above?
If you have list them each with the results.

This can be a long process, so you need to run the tools and confirm the results, before the next step can be taken.

Which version of adobe flash player are you running?

Windows 7: BSOD with new DELL inspiron Windows 7 Home 64bits

BSOD with new DELL inspiron Windows 7 Home 64bits problems?