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Windows 7 HP Crashing
Windows 7 Home Premium 32-Bit upgrade
Age of system (hardware): 2-3 years
Age of OS installation: 2 months
Note: PERFMON.html upload was unsuccessful (not permitted).
Windows 7 Home Premium 32-Bit upgrade
Age of system (hardware): 2-3 years
Age of OS installation: 2 months
Note: PERFMON.html upload was unsuccessful (not permitted).
Hi noguru and welcome to SF
All your 14 crashes are for identical reasons:(a device driver is left in an inconsistent power state)Code:DRIVER_POWER_STATE_FAILURE (9f)
and are ultimately blamed on(belonging to M-Audio USB MIDI Series)Code:mausbmp.sys Mon Feb 09 12:37:16 2009 (499069CC)
What did you install before the first crash occurred (05/22) ?
You could try to find a working M-Audio driver here: M-AUDIO - Drivers and Software Search
I see a lot of problem devices in your report
try having a look in the device manager look for any yellow ! or red x and check the manufacturer's pages for updated drivers or uninstall those problem devices altogether.
If that doesn't help, report back and we'll check further
-DG
Code:Microsoft (R) Windows Debugger Version 6.11.0001.404 X86 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\David\Desktop\noguru\053111-24226-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?ffffffff`82d35ad4? Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x86 compatible Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631 Machine Name: Kernel base = 0x82c0e000 PsLoadedModuleList = 0x82d574d0 Debug session time: Tue May 31 07:03:53.345 2011 (GMT-4) System Uptime: 0 days 6:06:40.218 Loading Kernel Symbols ............................................................... ................................................................ ........................ Loading User Symbols Loading unloaded module list ....... 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 00000003, A device object has been blocking an Irp for too long a time Arg2: 8894d030, Physical Device Object of the stack Arg3: 82d35ae0, Functional Device Object of the stack Arg4: 81f45450, The blocked IRP Debugging Details: ------------------ *** WARNING: Unable to verify timestamp for mausbmp.sys *** ERROR: Module load completed but symbols could not be loaded for mausbmp.sys DRVPOWERSTATE_SUBCODE: 3 IRP_ADDRESS: 81f45450 DEVICE_OBJECT: 889c4928 DRIVER_OBJECT: 88803e20 IMAGE_NAME: mausbmp.sys DEBUG_FLR_IMAGE_TIMESTAMP: 499069cc MODULE_NAME: mausbmp FAULTING_MODULE: 98d79000 mausbmp CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 LAST_CONTROL_TRANSFER: from 82cd4f35 to 82cecf2c STACK_TEXT: 82d35a94 82cd4f35 0000009f 00000003 8894d030 nt!KeBugCheckEx+0x1e 82d35b00 82cd4fae 82d35ba0 00000000 82d42380 nt!PopCheckIrpWatchdog+0x1f5 82d35b38 82c88039 82d506e0 00000000 6db17ca4 nt!PopCheckForIdleness+0x73 82d35b7c 82c87fdd 82d38d20 82d35ca8 00000001 nt!KiProcessTimerDpcTable+0x50 82d35c68 82c87e9a 82d38d20 82d35ca8 00000000 nt!KiProcessExpiredTimerList+0x101 82d35cdc 82c8600e 001584d5 8a56d9b0 82d42380 nt!KiTimerExpiration+0x25c 82d35d20 82c85e38 00000000 0000000e 00000000 nt!KiRetireDpcList+0xcb 82d35d24 00000000 0000000e 00000000 00000000 nt!KiIdleLoop+0x38 STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: 0x9F_IMAGE_mausbmp.sys BUCKET_ID: 0x9F_IMAGE_mausbmp.sys Followup: MachineOwner --------- 0: kd> lmntsm start end module name 980ce000 980fb000 1394ohci 1394ohci.sys Sat Nov 20 05:01:11 2010 (4CE79C67) 8be8c000 8bed4000 ACPI ACPI.sys Sat Nov 20 03:37:52 2010 (4CE788E0) 8c996000 8c9f0000 afd afd.sys Sat Nov 20 03:40:00 2010 (4CE78960) 9810e000 98120000 AgileVpn AgileVpn.sys Mon Jul 13 19:55:00 2009 (4A5BC954) 8c1ba000 8c1c3000 amdxata amdxata.sys Fri Mar 19 12:19:01 2010 (4BA3A3F5) 9d955000 9d95e000 asyncmac asyncmac.sys Mon Jul 13 19:54:46 2009 (4A5BC946) 9b800000 9b84d000 ATMFD ATMFD.DLL unavailable (00000000) 8c8a1000 8c8aa000 AVGIDSEH AVGIDSEH.Sys Mon Sep 13 18:46:29 2010 (4C8EA9C5) 925ee000 925f5000 Beep Beep.SYS Mon Jul 13 19:45:00 2009 (4A5BC6FC) 948bc000 948ca000 blbdrive blbdrive.sys Mon Jul 13 19:23:04 2009 (4A5BC1D8) 832cc000 832d4000 BOOTVID BOOTVID.dll Mon Jul 13 21:04:34 2009 (4A5BD9A2) 9d08a000 9d0a3000 bowser bowser.sys Tue Feb 22 23:47:32 2011 (4D649164) 9b870000 9b88e000 cdd cdd.dll unavailable (00000000) 925c8000 925e7000 cdrom cdrom.sys Sat Nov 20 03:38:09 2010 (4CE788F1) 83316000 833c1000 CI CI.dll Sat Nov 20 07:05:17 2010 (4CE7B97D) 8c87c000 8c8a1000 CLASSPNP CLASSPNP.SYS Mon Jul 13 19:11:20 2009 (4A5BBF18) 832d4000 83316000 CLFS CLFS.SYS Mon Jul 13 19:11:10 2009 (4A5BBF0E) 8c580000 8c5dd000 cng cng.sys Mon Jul 13 19:32:55 2009 (4A5BC427) 98101000 9810e000 CompositeBus CompositeBus.sys Sat Nov 20 04:50:21 2010 (4CE799DD) 98dcc000 98dd9000 crashdmp crashdmp.sys Mon Jul 13 19:45:50 2009 (4A5BC72E) 948a4000 948bc000 dfsc dfsc.sys Sat Nov 20 03:42:32 2010 (4CE789F8) 94898000 948a4000 discache discache.sys Mon Jul 13 19:24:04 2009 (4A5BC214) 8c86b000 8c87c000 disk disk.sys Mon Jul 13 19:11:28 2009 (4A5BBF20) 98d0b000 98d24000 drmk drmk.sys Mon Jul 13 20:36:05 2009 (4A5BD2F5) 98dd9000 98dea000 dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:12:47 2009 (4A5BBF6F) 92400000 925b5000 dump_iaStor dump_iaStor.sys Wed Mar 03 21:30:51 2010 (4B8F1B5B) 98db7000 98dc1000 Dxapi Dxapi.sys Mon Jul 13 19:25:25 2009 (4A5BC265) 97714000 977cb000 dxgkrnl dxgkrnl.sys Sat Nov 20 04:08:14 2010 (4CE78FFE) 948fd000 94936000 dxgmms1 dxgmms1.sys Wed Feb 02 22:45:05 2011 (4D4A24C1) 94894000 94897600 elrawdsk elrawdsk.sys Sat Jul 26 13:58:57 2008 (488B65E1) 8bf9c000 8bfad000 fileinfo fileinfo.sys Mon Jul 13 19:21:51 2009 (4A5BC18F) 8c1c3000 8c1f7000 fltmgr fltmgr.sys Mon Jul 13 19:11:13 2009 (4A5BBF11) 8c5eb000 8c5f4000 Fs_Rec Fs_Rec.sys Mon Jul 13 19:11:14 2009 (4A5BBF12) 8c839000 8c86b000 fvevol fvevol.sys Sat Nov 20 03:40:22 2010 (4CE78976) 8c774000 8c7a5000 fwpkclnt fwpkclnt.sys Sat Nov 20 03:39:08 2010 (4CE7892C) 980fb000 98100280 GEARAspiWDM GEARAspiWDM.sys Mon May 18 08:16:53 2009 (4A1151B5) 83020000 83057000 hal halmacpi.dll Sat Nov 20 03:37:38 2010 (4CE788D2) 94981000 949a0000 HDAudBus HDAudBus.sys Sat Nov 20 04:59:28 2010 (4CE79C00) 98d48000 98d5b000 HIDCLASS HIDCLASS.SYS Sat Nov 20 04:59:37 2010 (4CE79C09) 98d5b000 98d61480 HIDPARSE HIDPARSE.SYS Mon Jul 13 19:50:59 2009 (4A5BC863) 98d3d000 98d48000 hidusb hidusb.sys Sat Nov 20 04:59:38 2010 (4CE79C0A) 9800c000 980c1000 HSX_CNXT HSX_CNXT.sys Fri Feb 13 15:57:25 2009 (4995DEB5) 97c80000 97d82000 HSX_DP HSX_DP.sys Fri Feb 13 15:56:27 2009 (4995DE7B) 97c00000 97c4c000 HSXHWBS2 HSXHWBS2.sys Fri Feb 13 15:58:27 2009 (4995DEF3) 9d005000 9d08a000 HTTP HTTP.sys Sat Nov 20 03:40:17 2010 (4CE78971) 8c600000 8c608000 hwpolicy hwpolicy.sys Sat Nov 20 03:37:35 2010 (4CE788CF) 8c005000 8c1ba000 iaStor iaStor.sys Wed Mar 03 21:30:51 2010 (4B8F1B5B) 9720b000 97714000 igdkmd32 igdkmd32.sys Fri Sep 11 13:00:22 2009 (4AAA8226) 948eb000 948fd000 intelppm intelppm.sys Mon Jul 13 19:11:03 2009 (4A5BBF07) 981ab000 981b8000 kbdclass kbdclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 98d62000 98d6e000 kbdhid kbdhid.sys Sat Nov 20 04:50:10 2010 (4CE799D2) 80bce000 80bd6000 kdcom kdcom.dll Mon Jul 13 21:08:58 2009 (4A5BDAAA) 97c4c000 97c80000 ks ks.sys Sat Nov 20 04:50:17 2010 (4CE799D9) 8c56d000 8c580000 ksecdd ksecdd.sys Sat Nov 20 03:38:54 2010 (4CE7891E) 8c3c4000 8c3e9000 ksecpkg ksecpkg.sys Mon Jul 13 19:34:00 2009 (4A5BC468) 98dea000 98dfa000 lltdio lltdio.sys Mon Jul 13 19:53:18 2009 (4A5BC8EE) 98a00000 98a1b000 luafv luafv.sys Mon Jul 13 19:15:44 2009 (4A5BC020) 98d79000 98d9d080 mausbmp mausbmp.sys Mon Feb 09 12:37:16 2009 (499069CC) 83236000 832bb000 mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Sat Nov 20 07:00:54 2010 (4CE7B876) 9d146000 9d149180 mdmxsdk mdmxsdk.sys Mon Jun 19 17:26:59 2006 (449716A3) 980c1000 980ce000 modem modem.sys Mon Jul 13 19:55:24 2009 (4A5BC96C) 98dc1000 98dcc000 monitor monitor.sys Mon Jul 13 19:25:58 2009 (4A5BC286) 981b8000 981c5000 mouclass mouclass.sys Mon Jul 13 19:11:15 2009 (4A5BBF13) 98d6e000 98d79000 mouhid mouhid.sys Mon Jul 13 19:45:08 2009 (4A5BC704) 8bf86000 8bf9c000 mountmgr mountmgr.sys Sat Nov 20 03:38:09 2010 (4CE788F1) 8c8b7000 8c8dd680 MpFilter MpFilter.sys Tue Sep 14 17:23:59 2010 (4C8FE7EF) 9488e000 94893900 MpKsl38b1206a MpKsl38b1206a.sys Tue Mar 30 22:06:14 2010 (4BB2AE16) 94888000 9488d900 MpKsl662b31c1 MpKsl662b31c1.sys Tue Mar 30 22:06:14 2010 (4BB2AE16) 9d8d9000 9d8de900 MpKslf1768744 MpKslf1768744.sys Tue Mar 30 22:06:14 2010 (4BB2AE16) 9d0a3000 9d0b5000 mpsdrv mpsdrv.sys Mon Jul 13 19:52:52 2009 (4A5BC8D4) 9d0b5000 9d0d8000 mrxsmb mrxsmb.sys Tue Feb 22 23:47:34 2011 (4D649166) 9d0d8000 9d113000 mrxsmb10 mrxsmb10.sys Tue Feb 22 23:47:43 2011 (4D64916F) 9d113000 9d12e000 mrxsmb20 mrxsmb20.sys Tue Feb 22 23:47:39 2011 (4D64916B) 8c928000 8c933000 Msfs Msfs.SYS Mon Jul 13 19:11:26 2009 (4A5BBF1E) 8bedd000 8bee5000 msisadrv msisadrv.sys Mon Jul 13 19:11:09 2009 (4A5BBF0D) 8c542000 8c56d000 msrpc msrpc.sys Mon Jul 13 19:11:59 2009 (4A5BBF3F) 9487e000 94888000 mssmbios mssmbios.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD) 8c7ec000 8c7fc000 mup mup.sys Mon Jul 13 19:14:14 2009 (4A5BBFC6) 8c30d000 8c3c4000 ndis ndis.sys Sat Nov 20 03:39:19 2010 (4CE78937) 98138000 98143000 ndistapi ndistapi.sys Mon Jul 13 19:54:24 2009 (4A5BC930) 98143000 98165000 ndiswan ndiswan.sys Sat Nov 20 05:07:48 2010 (4CE79DF4) 981d5000 981e6000 NDProxy NDProxy.SYS Sat Nov 20 05:07:39 2010 (4CE79DEB) 8c81f000 8c82d000 netbios netbios.sys Mon Jul 13 19:53:54 2009 (4A5BC912) 8c964000 8c996000 netbt netbt.sys Sat Nov 20 03:39:22 2010 (4CE7893A) 833c1000 833ff000 NETIO NETIO.SYS Sat Nov 20 03:40:03 2010 (4CE78963) 9d8df000 9d8eac00 NisDrvWFP NisDrvWFP.sys Tue Sep 14 17:24:12 2010 (4C8FE7FC) 8c933000 8c941000 Npfs Npfs.SYS Mon Jul 13 19:11:31 2009 (4A5BBF23) 94874000 9487e000 nsiproxy nsiproxy.sys Mon Jul 13 19:12:08 2009 (4A5BBF48) 82c0e000 83020000 nt ntkrpamp.exe Fri Apr 08 23:49:39 2011 (4D9FD753) 8c413000 8c542000 Ntfs Ntfs.sys Thu Mar 10 22:21:11 2011 (4D799527) 925e7000 925ee000 Null Null.SYS Mon Jul 13 19:11:12 2009 (4A5BBF10) 8c800000 8c81f000 pacer pacer.sys Mon Jul 13 19:53:58 2009 (4A5BC916) 8bf1a000 8bf2b000 partmgr partmgr.sys Sat Nov 20 03:38:14 2010 (4CE788F6) 8bee5000 8bf0f000 pci pci.sys Sat Nov 20 03:37:57 2010 (4CE788E5) 8bfad000 8bfea000 PCTCore PCTCore.sys Wed Dec 08 16:20:21 2010 (4CFFF695) 8c208000 8c25f000 pctDS pctDS.sys Thu Jun 03 22:06:26 2010 (4C085FA2) 8c25f000 8c304000 pctEFA pctEFA.sys Fri Jul 16 00:45:11 2010 (4C3FE3D7) 9d8d0000 9d8d8260 PCTSDInj32 PCTSDInj32.sys Tue Aug 31 20:31:04 2010 (4C7D9EC8) 8c5dd000 8c5eb000 pcw pcw.sys Mon Jul 13 19:11:10 2009 (4A5BBF0E) 9d14a000 9d1e1000 peauth peauth.sys Mon Jul 13 20:35:44 2009 (4A5BD2E0) 98cdc000 98d0b000 portcls portcls.sys Mon Jul 13 19:51:00 2009 (4A5BC864) 832bb000 832cc000 PSHED PSHED.dll Mon Jul 13 21:09:36 2009 (4A5BDAD0) 8c304000 8c30cb80 PxHelp20 PxHelp20.sys Fri Feb 02 16:23:57 2007 (45C3ABED) 98120000 98138000 rasl2tp rasl2tp.sys Mon Jul 13 19:54:33 2009 (4A5BC939) 98165000 9817d000 raspppoe raspppoe.sys Mon Jul 13 19:54:53 2009 (4A5BC94D) 9817d000 98194000 raspptp raspptp.sys Mon Jul 13 19:54:47 2009 (4A5BC947) 98194000 981ab000 rassstp rassstp.sys Mon Jul 13 19:54:57 2009 (4A5BC951) 94833000 94874000 rdbss rdbss.sys Sat Nov 20 03:42:44 2010 (4CE78A04) 925f5000 925fd000 RDPCDD RDPCDD.sys Sat Nov 20 05:22:19 2010 (4CE7A15B) 8c918000 8c920000 rdpencdd rdpencdd.sys Mon Jul 13 20:01:39 2009 (4A5BCAE3) 8c920000 8c928000 rdprefmp rdprefmp.sys Mon Jul 13 20:01:41 2009 (4A5BCAE5) 83200000 8322d000 rdyboost rdyboost.sys Sat Nov 20 04:00:07 2010 (4CE78E17) 981e6000 981f9000 rspndr rspndr.sys Mon Jul 13 19:53:20 2009 (4A5BC8F0) 98a3f000 98cdb7c0 RTKVHDA RTKVHDA.sys Tue Aug 04 05:48:13 2009 (4A7803DD) 949a0000 949e1000 Rtlh86 Rtlh86.sys Wed Jun 23 05:21:07 2010 (4C21D203) 9d1e1000 9d1eb000 secdrv secdrv.SYS Wed Sep 13 09:18:32 2006 (45080528) 8c7e4000 8c7ec000 spldr spldr.sys Mon May 11 12:13:47 2009 (4A084EBB) 9d87e000 9d8d0000 srv srv.sys Tue Feb 22 23:48:14 2011 (4D64918E) 9d82e000 9d87e000 srv2 srv2.sys Tue Feb 22 23:47:58 2011 (4D64917E) 97dc6000 97de7000 srvnet srvnet.sys Tue Feb 22 23:47:53 2011 (4D649179) 981c5000 981c6380 swenum swenum.sys Mon Jul 13 19:45:08 2009 (4A5BC704) 8c62a000 8c774000 tcpip tcpip.sys Sat Nov 20 03:41:36 2010 (4CE789C0) 9d1eb000 9d1f8000 tcpipreg tcpipreg.sys Sat Nov 20 05:07:13 2010 (4CE79DD1) 8c958000 8c964000 TDI TDI.SYS Sat Nov 20 03:39:18 2010 (4CE78936) 8c941000 8c958000 tdx tdx.sys Sat Nov 20 03:39:17 2010 (4CE78935) 8c400000 8c411000 termdd termdd.sys Sat Nov 20 05:21:10 2010 (4CE7A116) 9bbb0000 9bbb9000 TSDDD TSDDD.dll unavailable (00000000) 948ca000 948eb000 tunnel tunnel.sys Sat Nov 20 05:06:40 2010 (4CE79DB0) 981c7000 981d5000 umbus umbus.sys Sat Nov 20 05:00:23 2010 (4CE79C37) 98d24000 98d3b000 usbccgp usbccgp.sys Thu Mar 24 22:58:06 2011 (4D8C04BE) 98d3b000 98d3c700 USBD USBD.SYS Thu Mar 24 22:57:53 2011 (4D8C04B1) 977d6000 977e5000 usbehci usbehci.sys Thu Mar 24 22:57:58 2011 (4D8C04B6) 97d82000 97dc6000 usbhub usbhub.sys Thu Mar 24 22:58:34 2011 (4D8C04DA) 94936000 94981000 USBPORT USBPORT.SYS Thu Mar 24 22:58:05 2011 (4D8C04BD) 98dac000 98db7000 usbprint usbprint.sys Mon Jul 13 20:17:06 2009 (4A5BCE82) 98d9e000 98dac000 usbscan usbscan.sys Mon Jul 13 20:14:44 2009 (4A5BCDF4) 977cb000 977d6000 usbuhci usbuhci.sys Thu Mar 24 22:57:56 2011 (4D8C04B4) 8bf0f000 8bf1a000 vdrvroot vdrvroot.sys Mon Jul 13 19:46:19 2009 (4A5BC74B) 8c8de000 8c8ea000 vga vga.sys Mon Jul 13 19:25:50 2009 (4A5BC27E) 8c8ea000 8c90b000 VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:25:49 2009 (4A5BC27D) 8bf2b000 8bf3b000 volmgr volmgr.sys Sat Nov 20 03:38:06 2010 (4CE788EE) 8bf3b000 8bf86000 volmgrx volmgrx.sys Mon Jul 13 19:11:41 2009 (4A5BBF2D) 8c7a5000 8c7e4000 volsnap volsnap.sys Sat Nov 20 03:38:13 2010 (4CE788F5) 8c608000 8c61b000 wanarp wanarp.sys Sat Nov 20 05:07:45 2010 (4CE79DF1) 8c90b000 8c918000 watchdog watchdog.sys Mon Jul 13 19:24:10 2009 (4A5BC21A) 8be0d000 8be7e000 Wdf01000 Wdf01000.sys Mon Jul 13 19:11:36 2009 (4A5BBF28) 8be7e000 8be8c000 WDFLDR WDFLDR.SYS Mon Jul 13 19:11:25 2009 (4A5BBF1D) 8c9f0000 8c9f7000 wfplwf wfplwf.sys Mon Jul 13 19:53:51 2009 (4A5BC90F) 9b950000 9bb9e000 win32k win32k.sys unavailable (00000000) 8bed4000 8bedd000 WMILIB WMILIB.SYS Mon Jul 13 19:11:22 2009 (4A5BBF1A) 98a1b000 98a35000 WudfPf WudfPf.sys Sat Nov 20 04:58:55 2010 (4CE79BDF) 9d1f8000 9d200000 XAudio32 XAudio32.sys Wed Apr 29 14:20:55 2009 (49F89A87) Unloaded modules: cde19000 cdfce000 hiber_iaStor Timestamp: unavailable (00000000) Checksum: 00000000 cdfce000 cdfdf000 hiber_dumpfv Timestamp: unavailable (00000000) Checksum: 00000000 9d8eb000 9d955000 spsys.sys Timestamp: unavailable (00000000) Checksum: 00000000 9d12e000 9d146000 parport.sys Timestamp: unavailable (00000000) Checksum: 00000000 8c8aa000 8c8b7000 crashdmp.sys Timestamp: unavailable (00000000) Checksum: 00000000 92402000 925b7000 dump_iaStor. Timestamp: unavailable (00000000) Checksum: 00000000 925b7000 925c8000 dump_dumpfve Timestamp: unavailable (00000000) Checksum: 00000000
device manager reports no errors though PERFMON still reports same issues.
any additional findings or suggestions?
thank you.
As your computer is three years old, did you check for any hardware/software compatibility issues with Windows 7 before you installed the new operating system?
Windows 7 Compatibility: Software Programs & Hardware Devices: Find Updates, Drivers, & Downloads
2-3year old HPs (like mine) came with Vista. So the hardware should be compatible. Looking at your startup folder makes me think you did an upgrade install instead of a clean install. So chances are what we're dealing with are leftovers from the old Vista installation.
Clean Install with a Upgrade Windows 7 Version
Clean Install Windows 7
Check if the computer still crashes, if you start in safe mode :
Safe Mode
-DG
sledgedg: do you recommend going wih option 3? can i still safely do a clean install (with win 7 upgrade) even though the upgrade has obviously been done? any cautions other than pending updates?
AFAIK you can do an "upgrade" to the same version you have already installed.
Cautions like always before major changes: Do a backup so you can restore everything in case s/th goes wrong (Murky's Law, ya know I recommend for that purpose this soft over Windows own :
Macrium Reflect FREE Edition - Information and download
originally upgraded vista to win7 (not retail version). just tried redo of upgrade and got report that current version of win7 was newer than version to be installed. not sure about doing custom install since that would not keep files, settings, or programs.
If you follow the clean instructions here you will find your old data in a folder named Windows.old Custom Install Windows 7
Of course you'll have to re install all your programs and drivers. I don't think there is an easier or more convenient way.