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Windows 7: BSOD: three in two days: thanks for the help


31 May 2011   #1

Windows 7
 
 
BSOD (Report Attached): Please Help

I am not dumb with computers I just can't figure this one out.
BSOD report zipped as directed.


HP Pavilion dv4-2145dx Entertainment Notebook PC

OS: Windows 7: Ultimate x64 Retail
Installed off disc after accidentaly screwing over my MBR on OEM
May 26, 2011 I believe


CPU: AMD: Turion II Dual-Core Mobile M520

GPU: ATI: Mobility Radeon HD 4200 Series

HDD: Western Digital: WDC WD3200BEKT-60V5T1

My System SpecsSystem Spec
.

31 May 2011   #2

Windows 7
 
 

also, it usually runs for about 30 minutes to an hour before each crash
My System SpecsSystem Spec
31 May 2011   #3

Windows 7
 
 
BSOD: three in two days: thanks for the help

Had three BSODs in two days, think maybe its video but idk what to do because i've replaced drivers, completely uninstalled graphics software and reinstalled only driver with no excess software and it still occured.


HP Pavilion dv4-2145dx Entertainment Notebook PC

OS: Windows 7: Ultimate x64 Retail
Installed off disc after accidentaly screwing over my MBR on OEM
May 26, 2011 I believe


CPU: AMD: Turion II Dual-Core Mobile M520

GPU: ATI: Mobility Radeon HD 4200 Series

HDD: Western Digital: WDC WD3200BEKT-60V5T1
My System SpecsSystem Spec
.


31 May 2011   #4
Microsoft MVP

 
 

I would suggest testing your video card with this free stress test:
Quote:
FurMark download site: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
FurMark Setup:
- If you have more than one GPU, select Multi-GPU during setup
- In the Run mode box, select "Stability Test" and "Log GPU Temperature"
Click "Go" to start the test
- Run the test until the GPU temperature maxes out - or until you start having problems (whichever comes first).
NOTE: Set the alarm to go off at 90║C. Then watch the system from that point on. If the system doesn't display a temperature, watch it constantly and turn it off at the first sign of video problems. DO NOT leave it it unmonitored, it can DAMAGE your video card!!!
- Click "Quit" to exit
OLDER DRIVERS PRESENT IN THE DUMP FILES
- Create a System Restore Point prior to doing any of this. DO NOT mess with the drivers themselves - leave the Windows\System32\drivers directory alone unless we specifically direct you to it!
- Please update these drivers from the device manufacturer's website - or uninstall them from your system. Reference links are included below.
- DO NOT use Windows Update or the Update Drivers function of Device Manager.
- Please feel free to post back about any drivers that you are having difficulty locating.
- Windows Update exceptions may be noted below for Windows drivers:
Quote:
Code:

vmbus.sys      Sat Nov 20 04:57:29 2010 (4CE79B89)
winhv.sys      Sat Nov 20 04:20:02 2010 (4CE792C2)
amdxata.sys    Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys   Tue Sep 14 20:19:28 2010 (4C901110)
AtiPcie.sys    Tue May 05 11:00:22 2009 (4A005486)
HpqKbFiltr.sys Wed Apr 29 09:48:30 2009 (49F85AAE)
athrx.sys      Tue Mar 02 19:45:21 2010 (4B8DB121)
Rt64win7.sys   Thu Feb 26 04:04:13 2009 (49A65B0D)
atikmdag.sys   Tue Apr 19 21:53:29 2011 (4DAE3C99)
Apfiltr.sys    Tue May 12 05:38:59 2009 (4A0943B3)
enecir.sys     Wed May 20 02:08:57 2009 (4A139E79)
stwrt64.sys    Wed Mar 24 00:01:24 2010 (4BA98E94)
NisDrvWFP.sys  Tue Sep 14 20:20:25 2010 (4C901149)
hpdskflt.sys   Wed Apr 20 14:54:27 2011 (4DAF2BE3)
atikmdag.sys   Wed Aug 05 00:14:11 2009 (4A790713)
mcdbus.sys     Tue Feb 24 05:34:07 2009 (49A3CD1F)
http://www.carrona.org/dvrref.html#vmbus.sys
http://www.carrona.org/dvrref.html#winhv.sys
http://www.carrona.org/dvrref.html#amdxata.sys
http://www.carrona.org/dvrref.html#MpFilter.sys
http://www.carrona.org/dvrref.html#AtiPcie.sys
http://www.carrona.org/dvrref.html#HpqKbFiltr.sys
http://www.carrona.org/dvrref.html#athrx.sys
http://www.carrona.org/dvrref.html#Rt64win7.sys
http://www.carrona.org/dvrref.html#atikmdag.sys
http://www.carrona.org/dvrref.html#Apfiltr.sys
http://www.carrona.org/dvrref.html#enecir.sys
http://www.carrona.org/dvrref.html#stwrt64.sys
http://www.carrona.org/dvrref.html#NisDrvWFP.sys
http://www.carrona.org/dvrref.html#hpdskflt.sys
http://www.carrona.org/dvrref.html#atikmdag.sys
http://www.carrona.org/dvrref.html#mcdbus.sys
If all this doesn't help, then post back and we'll see about running Driver Verifier.

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\053111-17768-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 31 11:49:20.795 2011 (UTC - 4:00)
System Uptime: 0 days 2:44:00.496
Probably caused by : ntkrnlmp.exe ( nt!KiSignalSynchronizationObject+51 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiSignalSynchronizationObject+51
Bugcheck code 0000000A
Arguments 00000001`00060089 00000000`00000002 00000000`00000001 fffff800`02a92c71
BiosVersion = F.16
BiosReleaseDate = 12/03/2009
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\053111-19359-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue May 31 09:04:52.780 2011 (UTC - 4:00)
System Uptime: 0 days 11:00:55.482
Probably caused by : ntkrnlmp.exe ( nt!KiInsertQueue+ab )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiInsertQueue+ab
Bugcheck code 0000000A
Arguments 00000000`00000068 00000000`00000002 00000000`00000001 fffff800`02ac4d6b
BiosVersion = F.16
BiosReleaseDate = 12/03/2009
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052711-18408-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 27 14:22:24.466 2011 (UTC - 4:00)
System Uptime: 0 days 0:29:33.168
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+37f0c7 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7E_BAD_IP_atikmdag+37f0c7
Bugcheck code 1000007E
Arguments ffffffff`c000001d fffff880`04ba80c7 fffff880`02e579e8 fffff880`02e57240
BiosVersion = F.16
BiosReleaseDate = 12/03/2009
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\052711-26863-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri May 27 10:26:21.506 2011 (UTC - 4:00)
System Uptime: 0 days 0:09:31.207
Probably caused by : memory_corruption ( nt!MiBadRefCount+4f )
BUGCHECK_STR:  0x4E_9a
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x4E_9a_nt!MiBadRefCount+4f
Bugcheck code 0000004E
Arguments 00000000`0000009a 00000000`00041441 00000000`00000002 00000000`00000000
BiosVersion = F.16
BiosReleaseDate = 12/03/2009
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
31 May 2011   #5

Windows 7
 
 

Reupdating video card driver now, will post back with stress test results.

Also all the drivers that need updating are stated, everywhere I look, to be updated by windows update utility. How should I proceed considering win update states everything is up to date.
My System SpecsSystem Spec
31 May 2011   #6

Windows 7
 
 

BSOD while I was running stress test.

Crash occured at 00:04:20 at 396 frames I believe, average framerate of 2 fps on this crappy chipset

I was just about to shut it down because it seemed like it was slowing even further. Still don't know what to do about the system files that need updating.

Attached is the direct dmp and the utility file.
My System SpecsSystem Spec
01 Jun 2011   #7
Microsoft MVP

 
 

Using Windows Update to update drivers isn't a good idea when you're having driver problems (that's generally what a BSOD is from). This is because the drivers on Windows Update just aren't updated often enough to contain the latest version.

The links in my last post point to information on each of the listed drivers - and the 4th column of that page is dedicated to listing the source of the drivers. It's my website, and if it says Windows Update there, then you can be pretty sure that that's the case. (FYI - the amdxata.sys driver is handled by Windows Update - mainly because I can't find a source to download the latest version from AMD)

FYI - these are the most common problem drivers that I've seen (and are present in your memory dumps):
http://www.carrona.org/dvrref.html#stwrt64.sys - Sigmatel Audio driver
http://www.carrona.org/dvrref.html#hpdskflt.sys - HP Disk Filter driver
Update these from the HP support website.

Then I'd suggest running Driver Verifier according to these directions:
Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like. From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

If that doesn't work, post back and we'll have to see about fixing the registry entry off-line:
Code:
Delete these registry keys (works in XP, Vista, Windows 7):
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDrivers
        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management\VerifyDriverLevel
More info on this at this link: Using Driver Verifier to identify issues with Windows drivers for advanced users
My System SpecsSystem Spec
01 Jun 2011   #8

Windows 7
 
 

I can't find either of those drivers on the HP support website, or downloads elsewhere, for windows 7 at least.
My System SpecsSystem Spec
01 Jun 2011   #9
Microsoft MVP

 
 

My System SpecsSystem Spec
01 Jun 2011   #10

Windows 7
 
 

installed those drivers and a few others off the list I found, running verifier will post back on the crash (although normally I would have crashed by now).

Also crashes happened during games too so I tried to play and I get an error saying "required security module cannot be activated." Possibly related to verifier?
My System SpecsSystem Spec
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 BSOD: three in two days: thanks for the help




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