Blue screen problem


  1. Posts : 4
    Windows Home Premium 64bit
       #1

    Blue screen problem


    My laptop freezes up randomly..and especially when I'm on the YouTube site.
    It will freeze up half way through the videos and then I have to shut down
    manually. Would appreciate assistance here please.

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80048E9060
    BCP3: FFFFF800046F1748
    BCP4: FFFFFA800445FE10
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1

    Files that help describe the problem:
    C:\Windows\Minidump\040811-19765-01.dmp
    C:\Users\Sharon\AppData\Local\Temp\WER-97329-0.sysdata.xml

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 9f
    BCP1: 0000000000000003
    BCP2: FFFFFA80048E9060
    BCP3: FFFFF800046F1748
    BCP4: FFFFFA800445FE10
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 768_1
      My Computer


  2. Posts : 1,782
    Windows 7 Home Premium 64bit
       #2

    What are you using to connect to the internet?

    Please upload a full report
    https://www.sevenforums.com/crashes-d...tructions.html
      My Computer


  3. Posts : 4
    Windows Home Premium 64bit
    Thread Starter
       #3

    Blue Screen


    I am using IE 8

    Found this rather daunting, hope I've done this correctly :)

    The health report indicates that the Security Centre is unable to
    identify an active anti-virus application. I am using AVG Free
    Edition and is active. How do I configure Security Centre to
    stop monitoring anti-virus status please?

    Thanks so much for your assistance. :)
      My Computer


  4. Posts : 1,782
    Windows 7 Home Premium 64bit
       #4

    I meant what type of device are you using to connect? Is it a USB device or PCI. Also, you uploaded the actual exe. I need the jcgriff2 zip.
      My Computer


  5. Posts : 4
    Windows Home Premium 64bit
    Thread Starter
       #5

    My apologies lol doing the best I can, not very technical minded !

    I use a USB to connect. :)

    Hopefully this is the correct zip now.
    Last edited by Peppercorn77; 03 Jun 2011 at 09:50. Reason: Dont see the attached zip ??
      My Computer


  6. Posts : 4
    Windows Home Premium 64bit
    Thread Starter
       #6

    Will try uploading the zip file again !!
      My Computer


  7. Posts : 1,782
    Windows 7 Home Premium 64bit
       #7

    There were no dumps included in your report. I do see that you are having crashes and the minidumps are being made. Do you run any type of system cleaners? Also, can you check C:\Windows\minidumps and see if they are in there and if they are zip them and upload it here.

    While you wait, you can start with some basic hardware tests

    Please run these tests and report back the results
    1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
    2. Prime95 - Run all three tests for 3-4 hours each or until fail - https://www.sevenforums.com/tutorials...t-prime95.html
    3. Hard drive scan using SeaTools - SeaTools for Windows | Seagate - Both long and short tests
      My Computer


 

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