BSOD.. Try updating but no avail.

Trinni100 · 18 Jun 2011

I am running
Windows 7 Ulimited X64
Upgrade from XP

I have had the computer for about five years now. I upgraded to windows 7 about 10 months ago. The computer worked fine. Then recently I start having BSOD, The two problems I kept seeing was ntkrnlpa.exe and nvlddmkm.sys. So today I install a fresh copy of Windows 7 Ultimate x64. I updated my video driver and that seem to fix it for about 8 hours. Now I am having a problem with ntkrnlmp.exe. Not sure what else to do. I am attaching the dump file and a health report.

Any help will be greatly appreciated.

mgorman87 · 18 Jun 2011

Start of by updating to SP1

Learn how to install Windows 7 Service Pack 1 (SP1)

Next, run some hardware tests

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests (Small FFTs, Large FFTs, Blend) for 3-4 hours each or until fail - https://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan using SeaTools - SeaTools for Windows | Seagate - Both long and short tests

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun 18 19:19:46.020 2011 (UTC - 4:00)
System Uptime: 0 days 5:10:00.786
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
BiosReleaseDate = 06/30/2006
SystemManufacturer = Compaq Presario 061
SystemProductName = RE474AA-ABA SR2023WM NA680
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun 18 14:43:09.015 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:33.781
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : hardware ( nvlddmkm+18a94e )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_IP_MISALIGNED_nvlddmkm.sys
BiosReleaseDate = 06/30/2006
SystemManufacturer = Compaq Presario 061
SystemProductName = RE474AA-ABA SR2023WM NA680
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun 18 14:08:52.517 2011 (UTC - 4:00)
System Uptime: 0 days 1:40:46.283
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xD1_CODE_AV_BAD_IP_nt!KiPageFault+260
BiosReleaseDate = 06/30/2006
SystemManufacturer = Compaq Presario 061
SystemProductName = RE474AA-ABA SR2023WM NA680
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Trinni100 · 19 Jun 2011

Thank you for getting back to me.. I will run the test and get back to you

Thanks

Trinni100 · 20 Jun 2011

Hey Mgorman87;

I am running the first test and it seems to be going fine for now no errors. But I had a question. since most of the crashes had to do with the video files according to the my mini dump files. majority were the nvlddmkm.sys file. Which is part of nvidia video. I currently have the computer in question hook up to two monitors. one is a regular 19 inch computer monitor and the other is a 42 inch flat screen TV. I am using a VGA spliter. Could that be the problem????

mgorman87 · 21 Jun 2011

Yes it could be. I would just use the 19" monitor by its self and see if the crashes continue.

Trinni100 · 21 Jun 2011

Hey thanks again for you help. I ran the first test. did 10 passes and had no errors. I am going to run the second on tonight. I am also going to disconnect the 42" for 48 hours and see what happens.

Thanks again.

Trinni100 · 25 Jun 2011

Hey, so its the third day and no BSOD as of yet. I ran the first two test and they both pass everything. Now I am running the third test. Both the long and short test fail what does the mean and how do i fix it? the S.M.A.R.T test pass.

mgorman87 · 25 Jun 2011

If the hard drive tests fail then that usually is a sign that your hard drive is failing. I would back up your stuff and RMA your drive if possible.

Trinni100 · 25 Jun 2011

RMA???

mgorman87 · 25 Jun 2011

Return merchandise authorization

A Return Merchandise Authorization (RMA) is a transaction whereby the recipient of a product arranges to return goods to the supplier to have the product repaired or replaced or in order to receive a refund or credit for another product from the same retailer or corporation within the product's warranty period.