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Windows 7: Acer Netbook BSOD

03 Jun 2011   #1
DaveMo63

Windows 7
 
 
Acer Netbook BSOD

Hi all and thanks in advance for any help with this.

Computer is my sons Acer Aspire One D255 Netbook.
OS: Windows 7 Starter
1gig memory

Started getting BSOD in normal mode consistently. Safe Mode was working but after trying the system recovery (which fails), now Safe Mode won't boot either. I did collect the dumps and they are attached. I'm assuming hardware, since recovery won't work but was wondering if dump gives any idea as to what it is. Let me know if you need more info.

Thanks again,
Dave


My System SpecsSystem Spec
.
03 Jun 2011   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

Seems to indicate a drive. I would assume hard drive. Back up your stuff and take this test

Test Hard Drive HD Diagnostic or this test Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
My System SpecsSystem Spec
03 Jun 2011   #3
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

Just to back up what Rich said. It is a hard disk issue. All but one of your crashes specifically blame your hard disk

BSOD BUGCHECK SUMMARY
Code:

Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun  3 16:03:36.576 2011 (UTC - 4:00)
System Uptime: 0 days 0:02:08.388
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun  3 16:00:13.700 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:10.512
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  2 15:49:19.066 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:44.894
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  2 15:00:46.115 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:44.802
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  2 14:58:05.079 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:36.891
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  2 14:55:49.229 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:41.041
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  2 14:50:05.775 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:41.587
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  2 14:47:53.698 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:40.510
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17592.x86fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  2 14:45:50.062 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:47.858
Probably caused by : hardware_disk
EXCEPTION_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000006 - The instruction at 0x%p referenced memory at 0x%p. The required data was not placed into memory because of an I/O error status of 0x%x.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  0x7E_IMAGE_hardware_disk
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Built by: 7601.17514.x86fre.win7sp1_rtm.101119-1850
Debug session time: Thu Apr  7 19:11:23.823 2011 (UTC - 4:00)
System Uptime: 7 days 23:07:36.483
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_NETw5s32_IMAGE_pci.sys
BiosReleaseDate = 11/03/2010
SystemManufacturer = Acer
SystemProductName = AOD255
CPUID:        "Intel(R) Atom(TM) CPU N450   @ 1.66GHz"
MaxSpeed:     1660
CurrentSpeed: 1662
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
My System SpecsSystem Spec
.

04 Jun 2011   #4
DaveMo63

Windows 7
 
 

Good stuff guys thanks for the info. and help. I think the one crash dump that doesn't indicate a problem with the HD is from a couple of months ago and was from something else.

I will see if I can run the diagnostics and let you know.

Good news is Netbook is still under warranty. Time to call Acer...
My System SpecsSystem Spec
04 Jun 2011   #5
DaveMo63

Windows 7
 
 

Unfortunately it's a Toshiba drive which doesn't appear to have any diagnostics tools. I did try the IBM/Hitachi drive fitness test from a USB drive, but for some reason it won't boot to it. I have it set as the 1st boot device in BIOS, and BIOS does recognize it, but it just won't boot to it.

What's interesting now is the 3rd try on a system recovery seems to have brought me back to factory. At least it's running for now but I don't imagine it will stay that way for long. You guys have any recommendations for a drive fitness test to run from within windows?
My System SpecsSystem Spec
04 Jun 2011   #6
mgorman87

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64bit
 
 

You can give SeaTools a shot

Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests
My System SpecsSystem Spec
05 Jun 2011   #7
DaveMo63

Windows 7
 
 
Update

Here is where I'm at...

  • Ran a full chkdsk. Don't think anything major found or fixed there.
  • Ran the Seatools tests. All but the long passed. Long did fail 2x.
  • Ran Passmark performance tests several times and all hard drive tests passed.
Right now after a factory restore I've installed all his apps, restored files, and done all Windows Updates and it seems to be running fine now. I'm still thinking there is an issue with the drive as this is the second time we've had to do this. I didn't get the dumps the first time but I do remember it was basically the same BSOD code.

Question, is it possible that some kind of drive corruption occurred due to software conflict, virus, etc... that made it appear to be a hard drive issue?

I still plan to contact Acer for possible Warranty repair/replacement.

Thanks again for all the help,
Dave
My System SpecsSystem Spec
05 Jun 2011   #8
richc46

Microsoft Community Contributor Award Recipient

Windows 10, Home Clean Install
 
 

I will tell you this Dave, based upon all my experience, if the HD test that you took shows a problem, you should back up your stuff and invest in a new drive.
My System SpecsSystem Spec
05 Jun 2011   #9
DaveMo63

Windows 7
 
 

Quote   Quote: Originally Posted by richc46 View Post
I will tell you this Dave, based upon all my experience, if the HD test that you took shows a problem, you should back up your stuff and invest in a new drive.
I do agree. Fortunately it's still under warranty so Acer will be footing the bill.

Thanks again guys,
Dave
My System SpecsSystem Spec
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