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Windows 7: Logon Error

04 Jun 2011   #1
color567

Windows 7 Home Premium 64 bit
 
 
Logon Error

I've been experiencing this issue for several months now and I've only my Lenovo B560 laptop for about 4 months. Frequently, the screen freezes at the blue welcome screen and never makes it to the login menu where you choose user/type in password. No error message pops up, it just freezes. I have to hold down the power button to shut it down and if I try to restart the laptop normally, it usually freezes again the same way so then I go into safe mode to properly shutdown the laptop. Sometimes this resolves the issue and I can successfully login the normal way and sometimes it still doesn't do the trick. I tried unchecking a lot of startup items in system config but that didn't seem to do much and I'm hesitating to use the one-touch system restore feature because I'd have to reinstall a whole bunch of programs.

After performing Troubleshoot this is the details of the error:

[IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG] Windows Logon User Interface Host
Problem: Stopped working
Files that help describe the problem:
AppCompat.txt
WERInternalMetadata.xml
memory.hdmp
[IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

[IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG] Windows Logon User Interface Host
Problem: Stopped working
Files that help describe the problem:
AppCompat.txt
WERInternalMetadata.xml
memory.hdmp
[IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

[IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image001.png[/IMG] Windows Logon User Interface Host
Problem: Stopped working
Files that help describe the problem:
AppCompat.txt
WERInternalMetadata.xml
memory.hdmp
[IMG]file:///C:/Users/ChenYun/AppData/Local/Temp/msohtmlclip1/01/clip_image002.png[/IMG]View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

After sending it to Windows, there was no solution.
Any suggestions on how I might resolve this issue?


My System SpecsSystem Spec
.
05 Jun 2011   #2
color567

Windows 7 Home Premium 64 bit
 
 

i followed your instructions to enable the minidumps but when i opened the folder, there was nothing in there to copy...
My System SpecsSystem Spec
01 Dec 2011   #3
color567

Windows 7 Home Premium 64 bit
 
 

SOLUTION: If you have a Lenovo, delete VeriFace!!! stupid program that created that problem. After deleting it, problem solved! not a windows error..I probably do have errors but that's not what was preventing the login screen from freezing.
My System SpecsSystem Spec
.

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 Logon Error




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