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Windows 7: BSOD help

05 Jun 2011   #1

Windows 7 Home Premium 64
 
 
BSOD help

BSOD occurred yesterday, restored to an earlier point, redownloaded Norton and it occurred again, restored back again, now have no Norton. Here is my log.
Dell Studio XPS, 64 bit, retail bought, OS original, 1 1/2 yrs old. Thanks.

My System SpecsSystem Spec
.

05 Jun 2011   #2

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by kgwright View Post
BSOD occurred yesterday, restored to an earlier point, redownloaded Norton and it occurred again, restored back again, now have no Norton. Here is my log.
Dell Studio XPS, 64 bit, retail bought, OS original, 1 1/2 yrs old. Thanks.
You uploaded the .exe file, we need the .zip file.
My System SpecsSystem Spec
05 Jun 2011   #3

Windows 7 Home Premium 64
 
 

This is what I did. Sorry. There was a log file in that zip file.

BSOD - Posting Instructions


For help with Windows 7 BSODs, follow these steps, create a new thread in the Crashes and Debugging forum, and add your dump files zip as an attachment.

If you have already made a thread, please go back to your original thread and post a new post in your original thread with the zip file/s.


Please do not make a new thread if you already have made one on this subject. Please post in your existing thread.


1. Download the BSOD Dump & System File Collection app (EXE file) - save it to your DOCUMENTS folder.
v3.03
2. RIGHT-click on the EXE file icon, select "Run as Administrator"
Note
The EXE file must "Run as Administrator" as it needs elevated permission to access system folders


Information
- The small cmd/DOS screen will appear with status information
- Other windows will open & close
- The app may need up to 10 minutes to run - PLEASE be patient !

- OUTPUT = a new folder found in Documents named Windows_NT6_BSOD_jcgriff2



3. Run a System Health Report -
START | type perfmon /report - a viewer will appear | Click on "File" and "Save As" an HTML file (default file extension)

4. Windows Explorer will open to your Documents folder. Zip up the entire Windows_NT6_BSOD_jcgriff2 folder & the PERFMON HTML file and attach the zip file to your post.
Warning
Please do not modify the files in the Windows_NT6_BSOD_jcgriff2 folder



My System SpecsSystem Spec
.


05 Jun 2011   #4

Windows 8.1 Pro x64
 
 

This tools generates a folder called Windows_NT6_BSOD_jcgriff2
You must compress this folder and attach it here. You uploaded the wrong file
My System SpecsSystem Spec
05 Jun 2011   #5

Windows 7 Home Premium 64
 
 

Ok, here it is now. Thanks.
My System SpecsSystem Spec
06 Jun 2011   #6

Windows 8.1 Pro x64
 
 

I would remove Symantec/Norton, and replace with Microsoft Security essentials at least to test.

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials

These crsahes were Related to athrx.sys Extensible Wireless LAN device driver from Atheros Communications, Inc. I would re-install it with the newest driver available

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 0, fffff880014b95d6}

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for ndis.sys - 
Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys
Probably caused by : athrx.sys ( athrx+2e297 )


DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff880014b95d6, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000330b0e0
 0000000000000010 

CURRENT_IRQL:  2

FAULTING_IP: 
ndis!NdisFreeTimerObject+16
fffff880`014b95d6 488b5310        mov     rdx,qword ptr [rbx+10h]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff880033548b0 -- (.trap 0xfffff880033548b0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffff880014f0908
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff880014b95d6 rsp=fffff88003354a40 rbp=fffff800032785a0
 r8=0000000000011120  r9=0000000000000000 r10=fffff80003063000
r11=fffffa8009de9030 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na pe nc
ndis!NdisFreeTimerObject+0x16:
fffff880`014b95d6 488b5310        mov     rdx,qword ptr [rbx+10h] ds:e040:00000000`00000010=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff800030d2c69 to fffff800030d3700

STACK_TEXT:  
fffff880`03354768 fffff800`030d2c69 : 00000000`0000000a 00000000`00000010 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03354770 fffff800`030d18e0 : fffffa80`07b27600 00000000`00000000 00000000`000007ff fffff800`031dd094 : nt!KiBugCheckDispatch+0x69
fffff880`033548b0 fffff880`014b95d6 : fffffa80`06d66040 fffff880`044c95e0 fffffa80`09dea440 00000000`00000000 : nt!KiPageFault+0x260
fffff880`03354a40 fffff880`04439297 : fffffa80`09dea440 fffff880`0444f32f fffff880`0454e100 fffff880`0454e0f0 : ndis!NdisFreeTimerObject+0x16
fffff880`03354a70 fffffa80`09dea440 : fffff880`0444f32f fffff880`0454e100 fffff880`0454e0f0 00000000`00011120 : athrx+0x2e297
fffff880`03354a78 fffff880`0444f32f : fffff880`0454e100 fffff880`0454e0f0 00000000`00011120 fffff880`044394f3 : 0xfffffa80`09dea440
fffff880`03354a80 fffff880`0454e100 : fffff880`0454e0f0 00000000`00011120 fffff880`044394f3 fffffa80`09de92c0 : athrx+0x4432f
fffff880`03354a88 fffff880`0454e0f0 : 00000000`00011120 fffff880`044394f3 fffffa80`09de92c0 fffffa80`08ed0000 : athrx+0x143100
fffff880`03354a90 00000000`00011120 : fffff880`044394f3 fffffa80`09de92c0 fffffa80`08ed0000 fffffa80`08b9f050 : athrx+0x1430f0
fffff880`03354a98 fffff880`044394f3 : fffffa80`09de92c0 fffffa80`08ed0000 fffffa80`08b9f050 fffff880`0443c878 : 0x11120
fffff880`03354aa0 fffffa80`09de92c0 : fffffa80`08ed0000 fffffa80`08b9f050 fffff880`0443c878 fffffa80`08ed1030 : athrx+0x2e4f3
fffff880`03354aa8 fffffa80`08ed0000 : fffffa80`08b9f050 fffff880`0443c878 fffffa80`08ed1030 fffff880`0443c0c9 : 0xfffffa80`09de92c0
fffff880`03354ab0 fffffa80`08b9f050 : fffff880`0443c878 fffffa80`08ed1030 fffff880`0443c0c9 fffffa80`09de9030 : 0xfffffa80`08ed0000
fffff880`03354ab8 fffff880`0443c878 : fffffa80`08ed1030 fffff880`0443c0c9 fffffa80`09de9030 00000000`00000000 : 0xfffffa80`08b9f050
fffff880`03354ac0 fffffa80`08ed1030 : fffff880`0443c0c9 fffffa80`09de9030 00000000`00000000 00000000`00000000 : athrx+0x31878
fffff880`03354ac8 fffff880`0443c0c9 : fffffa80`09de9030 00000000`00000000 00000000`00000000 fffffa80`09de9000 : 0xfffffa80`08ed1030
fffff880`03354ad0 fffffa80`09de9030 : 00000000`00000000 00000000`00000000 fffffa80`09de9000 fffffa80`08c48e10 : athrx+0x310c9
fffff880`03354ad8 00000000`00000000 : 00000000`00000000 fffffa80`09de9000 fffffa80`08c48e10 fffff880`0443c069 : 0xfffffa80`09de9030


STACK_COMMAND:  kb

FOLLOWUP_IP: 
athrx+2e297
fffff880`04439297 ??              ???

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  athrx+2e297

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: athrx

IMAGE_NAME:  athrx.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a2997be

FAILURE_BUCKET_ID:  X64_0xD1_athrx+2e297

BUCKET_ID:  X64_0xD1_athrx+2e297

Followup: MachineOwner
---------
My System SpecsSystem Spec
06 Jun 2011   #7

Windows 7 Home Premium 64
 
 

Thanks. I unintalled Norton, still got the BSOD, then I went back to last know good configuration and it worked. I installed Microsoft Security Essentials. So what do I tell Norton? I have a subscription, will they refund any of my money?

However, wireless wasn't working, said I had LAN problems, repaired it. I assume that is the ahryx.sys. However, I am searching and do not know where to find the Atheros driver, every site wants to scan and fix and wants money to do this. Isn't there a free driver for this somewhere?

Thanks for your time.
My System SpecsSystem Spec
06 Jun 2011   #8

Windows 7 Home Premium 64
 
 

I went to the device manager and updated the driver, was that correct?
My System SpecsSystem Spec
07 Jun 2011   #9

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by kgwright View Post
Thanks. I unintalled Norton, still got the BSOD, then I went back to last know good configuration and it worked. I installed Microsoft Security Essentials. So what do I tell Norton? I have a subscription, will they refund any of my money?

However, wireless wasn't working, said I had LAN problems, repaired it. I assume that is the ahryx.sys. However, I am searching and do not know where to find the Atheros driver, every site wants to scan and fix and wants money to do this. Isn't there a free driver for this somewhere?

Thanks for your time.
You can find Atheros generic drivers here
Atheros Communications
Reinstall Norton if updating the Atheros driver fixes the BSOD
My System SpecsSystem Spec
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