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Windows 7: Lots of BSOD in the past week

08 Jun 2011   #11

Microsoft Community Contributor Award Recipient

Windows 7 x64

If there is a part number for the item I would assume it to be on the back of the panel ...

actually scratch that I'm starting to wonder if this is a thermal profile issue after familiarizing myself a bit more with the model series.
Can you navigate through this
Support Download
and find the bios update for you model?

My System SpecsSystem Spec
08 Jun 2011   #12

W7 64 bit Home Premium

Managed to turn the computer on (briefly) and tried to find something that looked like what you mentioned but couldn't find it (was probably looking in the wrong place).
I ran Speccy and saved all the info it tells, so maybe there's something in there you might find helpful.

I was just replying all this here and I saw your reply
I'll upload the speccy text file anyway (because you might find what you're looking for before I do) and in the meantime, i'll check the link you gave me and see if i can find the right one .

BTW, last restart didn't last long. Computer worked fine for about 30 minutes, it even loaded the screensaver fine, and then it became all "lines" (not sure how to explain, all horizontal lines somehow formed by the image that was being showed, but all scrambled)

Will get back to you as soon as I find what you need at the PB site
Thank you!
My System SpecsSystem Spec
08 Jun 2011   #13

Microsoft Community Contributor Award Recipient

Windows 7 x64

This is not something I normally suggest, but I think it's about time to contact packard bell.
What you are describing is sounding more and more like either a heat or hardware problem.
That's not something I can help you fix here.

This most recent crash sounds like a corruption of the graphics video memory.
Nothing I have tracked in the dumps points directly to any software issue.
I'm going to have another dump file reader come and have a look at your stuff as well, but it's seeming more and more like the machine is either suffering a heat issue or some kind of hardware failure.
My System SpecsSystem Spec

08 Jun 2011   #14

Win 8 Release candidate 8400

Your chrash causes are all over the map as Maguscreed said. USB,video driver, etc.

SInce they are I am thinking one of two causes

1-hardware. see here
Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try Stop 0x124 - what it means and what to try

2-malware. Download malwarebytes and run in safe mode.

I also notive your avast which of itself can cause BSOD's on certain systems. REmove and replace to test with Microsoft Security Essentials

Virus, Spyware & Malware Protection | Microsoft Security Essentials

I would also remove utorrent for a different torrent client.
My System SpecsSystem Spec
08 Jun 2011   #15

W7 64 bit Home Premium

For what it may be worth, I'm pretty sure the model is PW.U5R, and that's pretty much all i could get from the back panel. The BIOS is P01-A1, and the date is a month older than the one in the PB site. There's no mention I can find anywhere of the other BIOS stated in the PB site for that model (the one that says "Updates system fan curve") nor do I know whether there should be one.

Just out of curiosity, about heat issues: Am I assuming right in thinking that the 3 temps that matter are CPU, motherboard and graphics? I'm asking because those are the 3 i've been monitoring throughout all this, and they've been pretty stable --as I said in my first post, the Graphics temp seemed a bit too high and the reading from Speccy I posted here is at idle and 2 minutes after starting the computer (74 Celsius), but what I read was that Graphic cards can handle higher temps (mine never seems to go over 50 though).
Also, I did have some heat issues a couple of years ago, and the pattern was pretty much the same as you get when a car overheats: If you start it from cold, it'll do OK for a while, it crashes when on for some time, and if you restart it right away it will not last long cause it hasn't had time to cool down. This was not the pattern the crashes presented in this case (although off the top of my head i'm thinking that an intermittently failing cooling fan could cause this?).
Which brings me to the next question: How many fans is a OneTwo supposed to have? Speccy only sees the CPU one, it made me curious (I have a Mac myself which, to me, is the same kind of thing, and it has 3: CPU, HD and Optical Drive).

About the corruption of the graphics video memory: Is it something that can also come and go? When it happened today, my husband said "oh yes, i had that yesterday when trying to see something in MySpace". He had mentioned it, but I had thought it was more like the screen freezing, he took a picture and it was just like happened today. The computer restarted normally after it happened to him.
Found an app called GPU-Z
. Do you think it's worth downloading it to check ours? Safe? Useful?

Thanks a lot for your help! I'm sorry if i'm being a nuisance, I just want to have all the information possible if we have to take it back to PB (which seems like the most likely scenario), and also I always liked knowing all I could about computer issues in order to know what to do best in each case. That seemed a much easier task in the good old XP days, lol.
My System SpecsSystem Spec
08 Jun 2011   #16

W7 64 bit Home Premium

Hi zigzag,

Took me so long to write my latest post that i couldn't see yours

It's nearly 4 AM here, so I just took a quick look at the stop 0x124 article and will look more into it in the morning.
At first glance:
1) Cooling issues, there's a few questions i have in the post above this one
2) Overclocking: Not that we have done it, could it have come overclocked when we bought it and how do we know?
3) BIOS updating: Also, in the post above I put what I found (or my reply to what Maguscreed found). Not sure whether or not to update?
4) Stress tests: memtest86 ran 9 passes and found nothing. I ran chkdsk about a week ago, and came clean too (without the /r, can run it with it if you think it's necessary)

Also, Avast was uninstalled also about a week ago, did you find evidence of it in a recent dump? In theory the uninstall wasn't much trouble and we didn't get any message saying there were components left behind, but I'll check. Using MSE now.
utorrent: Can it cause trouble even when it's not running? The computer crashed many times with only the standard startup programs running (utorrent not one of them).

Time for bed, I'll give the article a long read tomorrow, and start by running malwarebytes and chkdsk/r unless you think the previous chkdsk was enough. Thank you!!
My System SpecsSystem Spec
10 Jun 2011   #17

W7 64 bit Home Premium

Update: Ran chkdsk again, and it came clear. Ran malwarebytes and it came clean (the computer actually BSOD'd while running it, but it was already over halfway through scanning the non system partition)
Since updating the NVIDIA drivers hadn't changed much a couple of days ago, we just went for a full format and re-install. I was intending to go for a "vanilla" install, but apparently we can't because the PB recovery disks make the full install with all of PB's software included, and you're never prompted for an option not to.

After installing for a couple of hours without any hassle at all, the computer BSOD'd again an hour or so into Windows.

It's going back to the shop tomorrow.
My System SpecsSystem Spec
14 Jul 2011   #18

Windows 7 Home Premium 64Bit


I have the exact same PC as you bought from PC world

Computer is a Packard Bell Onetwo L A6524 UK.
AMD Athion II X2 220 dual-core processor
23" multimedia Touch monitor Full HD 1080
4GB DDR3 Memory
DVD Super Multidrive
NVDIA GeForce 9200 graphics
Software: Windows 7 Home Premium 64 bit

Bought it in December last year so is still in warranty! I've had no issues with this PC until this morning

Woke up this morning went to use PC which to be fair has been powered on for a couple of days (not unusual for me) Moved mouse to wake it up from sleep mode and got a BSOD, after rebooting the machine doesnt even show the BIOS screen just keeps rebooting itself, powered off for a few minutes to cool down but still doesnt start, tried all the usual unplug all USB's etc but hasnt helped!!

From all your above posts does sound like a overheating issue!! Hoping after leaving mine to cool all day it boots up else its going straight back to the shop!! I have lots of data on mine which needs to be backed would temporary removing the HDD void any warranty?

Did you get yours machine replaced in the end?


My System SpecsSystem Spec
14 Jul 2011   #19

Windows 7 Home Premium 64Bit

NOTE# No new software or hardware installed on my PC for weeks!! But noticed lots of new Windows Updates 2 days ago!
My System SpecsSystem Spec
15 Jul 2011   #20

W7 64 bit Home Premium

Hi Simon: Sorry to hear about your computer.
We eventually took it back to PC World, they sent it to repair, it took a bit over 2 weeks. Got it back on June 30th and on July 8th it started with BSODs again!!!!
We took it back on Sunday, and my husband got a call from them on Tuesday, in which they offered to replace it with a brand new one. My hubbty asked if he could get a different computer even if he had to pay the difference, at which point the technician pretty much admitted that it would probably be a good idea cause it looks like the whole touchscreen thing is not fully invented and causing a great deal of conflicts.
My hubby then went to the shop, paid the difference and got himself a Mac

BTW they never told us what the problem was or what they did the first time to "solve" it.
Hope you get yours sorted without so much hassle. I wouldn't remove the HDD just in case, as i think that might void the warranty.
My System SpecsSystem Spec

 Lots of BSOD in the past week

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