BSOD help please!!!!


  1. Posts : 5
    7 32bit ultimate
       #1

    BSOD help please!!!!


    hi i have a problem with my pc its just recently started to get the BSOD and shutdown with no real error message. It happens quite alot when i first start the computer up. I thought there maybe a problem so i reformatted my pc and did a clean install but the problem persists i only reformatted yesterday hence why no antivirus at this time. ive attached the details required any help would be excellent thanks. it wouldnt let me upload the systrem report html so ive uploaded it to zippyshare - Zippyshare.com - System Health Report.html

    here is the message that appears after the system starts up after BSOD

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 00000000
    BCP3: 8CD87B7C
    BCP4: 8CD87760
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\060511-22869-01.dmp
    C:\Users\AJ\AppData\Local\Temp\WER-37377-0.sysdata.xml

    Read our privacy statement online:
    http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? = x86
    - the original installed OS on the system?= windows 7 ultimate
    - an OEM or full retail version?= OEM

    - What is the age of system (hardware)? = 2 years
    - What is the age of OS installation (have you re-installed the OS?) = reformatted yesterday
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    ajbolton said:
    hi i have a problem with my pc its just recently started to get the BSOD and shutdown with no real error message. It happens quite alot when i first start the computer up. I thought there maybe a problem so i reformatted my pc and did a clean install but the problem persists i only reformatted yesterday hence why no antivirus at this time. ive attached the details required any help would be excellent thanks. it wouldnt let me upload the systrem report html so ive uploaded it to zippyshare - Zippyshare.com - System Health Report.html

    here is the message that appears after the system starts up after BSOD

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: C0000005
    BCP2: 00000000
    BCP3: 8CD87B7C
    BCP4: 8CD87760
    OS Version: 6_1_7600
    Service Pack: 0_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\060511-22869-01.dmp
    C:\Users\AJ\AppData\Local\Temp\WER-37377-0.sysdata.xml

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt


    Is Windows 7 . . .
    - x86 (32-bit) or x64 ? = x86
    - the original installed OS on the system?= windows 7 ultimate
    - an OEM or full retail version?= OEM

    - What is the age of system (hardware)? = 2 years
    - What is the age of OS installation (have you re-installed the OS?) = reformatted yesterday
    these were memory exceptions caused by your video driver. I would

    1-re-install it with newest using this method.

    When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper


    Or Phyxion.net - Driver Sweeper

    When it is removed then download and install the fresh copy.


    2-use memtest to test your memory

    Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

    Boot from the CD, and leave it running for at least 5 or 6 passes.

    Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

    Test the sticks individually, and if you find a good one, test it in all slots.

    Code:
    Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
    Copyright (c) Microsoft Corporation. All rights reserved.
    
    
    Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\060511-22869-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    
    Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
    *http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7600.16792.x86fre.win7_gdr.110408-1633
    Machine Name:
    Kernel base = 0x8283a000 PsLoadedModuleList = 0x82982810
    Debug session time: Sun Jun  5 17:02:44.401 2011 (GMT-4)
    System Uptime: 0 days 0:00:15.133
    Loading Kernel Symbols
    ...............................................................
    ...........................................................
    Loading User Symbols
    Loading unloaded module list
    ....
    Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 1000007E, {c0000005, 0, 8cd87b7c, 8cd87760}
    
    Probably caused by : nvlddmkm.sys ( nvlddmkm+4b45c0 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
    This is a very common bugcheck.  Usually the exception address pinpoints
    the driver/function that caused the problem.  Always note this address
    as well as the link date of the driver/image that contains this address.
    Some common problems are exception code 0x80000003.  This means a hard
    coded breakpoint or assertion was hit, but this system was booted
    /NODEBUG.  This is not supposed to happen as developers should never have
    hardcoded breakpoints in retail code, but ...
    If this happens, make sure a debugger gets connected, and the
    system is booted /DEBUG.  This will let us see why this breakpoint is
    happening.
    Arguments:
    Arg1: c0000005, The exception code that was not handled
    Arg2: 00000000, The address that the exception occurred at
    Arg3: 8cd87b7c, Exception Record Address
    Arg4: 8cd87760, Context Record Address
    
    Debugging Details:
    ------------------
    
    
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    FAULTING_IP: 
    +19
    00000000 ??              ???
    
    EXCEPTION_RECORD:  8cd87b7c -- (.exr 0xffffffff8cd87b7c)
    ExceptionAddress: 00000000
       ExceptionCode: c0000005 (Access violation)
      ExceptionFlags: 00000000
    NumberParameters: 2
       Parameter[0]: 00000008
       Parameter[1]: 00000000
    Attempt to execute non-executable address 00000000
    
    CONTEXT:  8cd87760 -- (.cxr 0xffffffff8cd87760)
    eax=8cd87c60 ebx=863d0008 ecx=00000000 edx=914b45a0 esi=00000000 edi=86c76ab0
    eip=00000000 esp=8cd87c44 ebp=8cd87c64 iopl=0         nv up ei pl zr na pe nc
    cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00210246
    00000000 ??              ???
    Resetting default scope
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    
    EXCEPTION_PARAMETER1:  00000008
    
    EXCEPTION_PARAMETER2:  00000000
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from 829a2718
    Unable to read MiSystemVaType memory at 82982160
     00000000 
    
    FOLLOWUP_IP: 
    nvlddmkm+4b45c0
    914b45c0 85c0            test    eax,eax
    
    FAILED_INSTRUCTION_ADDRESS: 
    +61cd952f0318da20
    00000000 ??              ???
    
    BUGCHECK_STR:  0x7E
    
    LAST_CONTROL_TRANSFER:  from 914b45c0 to 00000000
    
    STACK_TEXT:  
    WARNING: Frame IP not in any known module. Following frames may be wrong.
    8cd87c40 914b45c0 863d0008 86c76ab0 8cd87c60 0x0
    8cd87c64 91192fae 863d0008 86c76ab0 8cd87c94 nvlddmkm+0x4b45c0
    8cd87cc4 91193850 86f65498 86dfce00 8cd87ce8 nvlddmkm+0x192fae
    8cd87cd4 910facc3 00000000 864cc280 864e68a0 nvlddmkm+0x193850
    8cd87ce8 82a5ab2f 864e68a0 86f65498 86dfce00 nvlddmkm+0xfacc3
    8cd87d00 828a803b 86dfce00 00000000 84fe8020 nt!IopProcessWorkItem+0x2d
    8cd87d50 82a489df 00000001 a56549f1 00000000 nt!ExpWorkerThread+0x10d
    8cd87d90 828fa219 828a7f2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
    00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19
    
    
    SYMBOL_STACK_INDEX:  1
    
    SYMBOL_NAME:  nvlddmkm+4b45c0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nvlddmkm
    
    IMAGE_NAME:  nvlddmkm.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4a0c7fdb
    
    STACK_COMMAND:  .cxr 0xffffffff8cd87760 ; kb
    
    FAILURE_BUCKET_ID:  0x7E_NULL_IP_nvlddmkm+4b45c0
    
    BUCKET_ID:  0x7E_NULL_IP_nvlddmkm+4b45c0
    
    Followup: MachineOwner
    ---------
    
    3: kd> lmvm nvlddmkm
    start    end        module name
    91000000 91965940   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Thu May 14 16:32:27 2009 (4A0C7FDB)
        CheckSum:         00968560
        ImageSize:        00965940
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My Computer


  3. Posts : 5
    7 32bit ultimate
    Thread Starter
       #3

    sorry not that clued up where would i find the drivers for my video? i used them sweepers but they are just saying no update available.

    thanks
      My Computer


  4. Posts : 5
    7 32bit ultimate
    Thread Starter
       #4

    just a quick reply to say i ran the memory test (5 passes no errors)
      My Computer


  5. Posts : 28,845
    Win 8 Release candidate 8400
       #5

    ajbolton said:
    sorry not that clued up where would i find the drivers for my video? i used them sweepers but they are just saying no update available.

    thanks

    How To Find Drivers:
    - search Google for the name of the driver
    - compare the Google results with what's installed on your system to figure out which device/program it belongs to
    - visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
    - if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
    - - The most common drivers are listed on this page: Driver Reference Driver Reference
    - - Driver manufacturer links are on this page: Drivers and Downloads
      My Computer


  6. Posts : 5
    7 32bit ultimate
    Thread Starter
       #6

    ive updated my nvidia drivers and will report back tommorow if there is no BSOD thanks for help so far
      My Computer


  7. Posts : 5
    7 32bit ultimate
    Thread Starter
       #7

    seems to be fine now thanks for al your help!
      My Computer


  8. Posts : 28,845
    Win 8 Release candidate 8400
       #8

    ajbolton said:
    seems to be fine now thanks for al your help!


    Our pleasure
      My Computer


 

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