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Windows 7: BSOD help please!!!!


05 Jun 2011   #1

7 32bit ultimate
 
 
BSOD help please!!!!

hi i have a problem with my pc its just recently started to get the BSOD and shutdown with no real error message. It happens quite alot when i first start the computer up. I thought there maybe a problem so i reformatted my pc and did a clean install but the problem persists i only reformatted yesterday hence why no antivirus at this time. ive attached the details required any help would be excellent thanks. it wouldnt let me upload the systrem report html so ive uploaded it to zippyshare - Zippyshare.com - System Health Report.html

here is the message that appears after the system starts up after BSOD

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 00000000
BCP3: 8CD87B7C
BCP4: 8CD87760
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060511-22869-01.dmp
C:\Users\AJ\AppData\Local\Temp\WER-37377-0.sysdata.xml

Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Is Windows 7 . . .
- x86 (32-bit) or x64 ? = x86
- the original installed OS on the system?= windows 7 ultimate
- an OEM or full retail version?= OEM

- What is the age of system (hardware)? = 2 years
- What is the age of OS installation (have you re-installed the OS?) = reformatted yesterday


My System SpecsSystem Spec
.

05 Jun 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ajbolton View Post
hi i have a problem with my pc its just recently started to get the BSOD and shutdown with no real error message. It happens quite alot when i first start the computer up. I thought there maybe a problem so i reformatted my pc and did a clean install but the problem persists i only reformatted yesterday hence why no antivirus at this time. ive attached the details required any help would be excellent thanks. it wouldnt let me upload the systrem report html so ive uploaded it to zippyshare - Zippyshare.com - System Health Report.html

here is the message that appears after the system starts up after BSOD

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 00000000
BCP3: 8CD87B7C
BCP4: 8CD87760
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060511-22869-01.dmp
C:\Users\AJ\AppData\Local\Temp\WER-37377-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt


Is Windows 7 . . .
- x86 (32-bit) or x64 ? = x86
- the original installed OS on the system?= windows 7 ultimate
- an OEM or full retail version?= OEM

- What is the age of system (hardware)? = 2 years
- What is the age of OS installation (have you re-installed the OS?) = reformatted yesterday
these were memory exceptions caused by your video driver. I would

1-re-install it with newest using this method.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper


Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.


2-use memtest to test your memory

Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program.

Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\060511-22869-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.x86fre.win7_gdr.110408-1633
Machine Name:
Kernel base = 0x8283a000 PsLoadedModuleList = 0x82982810
Debug session time: Sun Jun  5 17:02:44.401 2011 (GMT-4)
System Uptime: 0 days 0:00:15.133
Loading Kernel Symbols
...............................................................
...........................................................
Loading User Symbols
Loading unloaded module list
....
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 0, 8cd87b7c, 8cd87760}

Probably caused by : nvlddmkm.sys ( nvlddmkm+4b45c0 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000000, The address that the exception occurred at
Arg3: 8cd87b7c, Exception Record Address
Arg4: 8cd87760, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+19
00000000 ??              ???

EXCEPTION_RECORD:  8cd87b7c -- (.exr 0xffffffff8cd87b7c)
ExceptionAddress: 00000000
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 00000008
   Parameter[1]: 00000000
Attempt to execute non-executable address 00000000

CONTEXT:  8cd87760 -- (.cxr 0xffffffff8cd87760)
eax=8cd87c60 ebx=863d0008 ecx=00000000 edx=914b45a0 esi=00000000 edi=86c76ab0
eip=00000000 esp=8cd87c44 ebp=8cd87c64 iopl=0         nv up ei pl zr na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00210246
00000000 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  00000008

EXCEPTION_PARAMETER2:  00000000

WRITE_ADDRESS: GetPointerFromAddress: unable to read from 829a2718
Unable to read MiSystemVaType memory at 82982160
 00000000 

FOLLOWUP_IP: 
nvlddmkm+4b45c0
914b45c0 85c0            test    eax,eax

FAILED_INSTRUCTION_ADDRESS: 
+61cd952f0318da20
00000000 ??              ???

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 914b45c0 to 00000000

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
8cd87c40 914b45c0 863d0008 86c76ab0 8cd87c60 0x0
8cd87c64 91192fae 863d0008 86c76ab0 8cd87c94 nvlddmkm+0x4b45c0
8cd87cc4 91193850 86f65498 86dfce00 8cd87ce8 nvlddmkm+0x192fae
8cd87cd4 910facc3 00000000 864cc280 864e68a0 nvlddmkm+0x193850
8cd87ce8 82a5ab2f 864e68a0 86f65498 86dfce00 nvlddmkm+0xfacc3
8cd87d00 828a803b 86dfce00 00000000 84fe8020 nt!IopProcessWorkItem+0x2d
8cd87d50 82a489df 00000001 a56549f1 00000000 nt!ExpWorkerThread+0x10d
8cd87d90 828fa219 828a7f2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nvlddmkm+4b45c0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a0c7fdb

STACK_COMMAND:  .cxr 0xffffffff8cd87760 ; kb

FAILURE_BUCKET_ID:  0x7E_NULL_IP_nvlddmkm+4b45c0

BUCKET_ID:  0x7E_NULL_IP_nvlddmkm+4b45c0

Followup: MachineOwner
---------

3: kd> lmvm nvlddmkm
start    end        module name
91000000 91965940   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu May 14 16:32:27 2009 (4A0C7FDB)
    CheckSum:         00968560
    ImageSize:        00965940
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
05 Jun 2011   #3

7 32bit ultimate
 
 

sorry not that clued up where would i find the drivers for my video? i used them sweepers but they are just saying no update available.

thanks
My System SpecsSystem Spec
.


05 Jun 2011   #4

7 32bit ultimate
 
 

just a quick reply to say i ran the memory test (5 passes no errors)
My System SpecsSystem Spec
05 Jun 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ajbolton View Post
sorry not that clued up where would i find the drivers for my video? i used them sweepers but they are just saying no update available.

thanks

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
06 Jun 2011   #6

7 32bit ultimate
 
 

ive updated my nvidia drivers and will report back tommorow if there is no BSOD thanks for help so far
My System SpecsSystem Spec
08 Jun 2011   #7

7 32bit ultimate
 
 

seems to be fine now thanks for al your help!
My System SpecsSystem Spec
08 Jun 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by ajbolton View Post
seems to be fine now thanks for al your help!


Our pleasure
My System SpecsSystem Spec
Reply

 BSOD help please!!!!




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