Windows 7: BlueScreen problem

Monir · 07 Jun 2011

I have this bluescreen problem for about a week and I don't know what to do

can anybody help me please please please??????????????

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 00000050
BCP2: FAB4A000
BCP3: 00004FAD
BCP4: 7FC00000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060711-23921-01.dmp
C:\Users\Monir\AppData\Local\Temp\WER-31906-0.sysdata.xml

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**yowanvista** · 07 Jun 2011

Do a System Restore and remove that TunUP Utilities since it could have messed up your system
Windows 7 does not need any 'TuneUp' software or whatsoever related utilities
Run SFC /SCANNOW Command - System File Checker

Run a scan of Malwarebytes
Remove Asus Update/Asus PC Probe

Information

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000050, Attempt to free a non-allocated paged pool address
Arg2: fab4a000, Starting address
Arg3: 00004fad, Start offset in pages from beginning of paged pool
Arg4: 7fc00000, Size in bytes of paged pool

Debugging Details:
------------------


FAULTING_IP: 
win32k!FreeObject+2e
9570d7a3 5d              pop     ebp

BUGCHECK_STR:  0xc2_50

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  JetAudio.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 82b3ab53 to 82aa95b0

STACK_TEXT:  
a6dd0af4 82b3ab53 fab4a000 00000000 00109000 nt!MiFreePagedPoolPages+0xf7
a6dd0bd8 82b3b43c fab4a000 00109000 04800200 nt!MiFreePoolPages+0x455
a6dd0c44 9570d7a3 fab4a000 00000000 a6dd0cec nt!ExFreePoolWithTag+0x436
a6dd0c54 9571d60c fab4a000 00000005 4f052fd2 win32k!FreeObject+0x2e
a6dd0cec 9571e928 00000000 00000000 00000000 win32k!SURFACE::bDeleteSurface+0x32d
a6dd0d00 956fe447 00000000 00000000 fab4a000 win32k!SURFREF::bDeleteSurface+0x14
a6dd0d14 956ffc2c 4f052fd2 0011fa48 4f052fd2 win32k!bDeleteSurface+0x20
a6dd0d28 82a5f41a 4f052fd2 0011fa5c 77096344 win32k!NtGdiDeleteObjectApp+0x7f
a6dd0d28 77096344 4f052fd2 0011fa5c 77096344 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
0011fa5c 00000000 00000000 00000000 00000000 0x77096344


STACK_COMMAND:  kb

FOLLOWUP_IP: 
win32k!FreeObject+2e
9570d7a3 5d              pop     ebp

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  win32k!FreeObject+2e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d6f0b7b

FAILURE_BUCKET_ID:  0xc2_50_win32k!FreeObject+2e

BUCKET_ID:  0xc2_50_win32k!FreeObject+2e

Followup: MachineOwner
---------

Monir · 07 Jun 2011

I've done what you said and I hope It does work

:-*:-*:-*:-*:-*:-*:-*:-*:-*:-*:-*:-*:-*:-*:-*:-*

Windows 7: BlueScreen problem

BlueScreen problem problems?