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Windows 7: BSOD strikes: BUGCODE_USB_DRIVER error


07 Jun 2011   #1

64 Bit Windows 7 Home Premium (SP1)
 
 
BSOD strikes: BUGCODE_USB_DRIVER error

Hi everyone.

I've been getting the BSOD lately, and I was hoping someone could help.

The BSOD always comes with the same message:

' BUGCODE_USB_DRIVER '

I followed the forum's BSOD posting instructions and the attached zip file should contain my Windows_NT6_BSOD_jcgriff2 folder and my PERFMON HTML file.

It would be great if someone could take a look for me.

System info:

Dell Inspiron 1764 laptop

Intel Core i5 2.27 GHz

4 GB memory

I'm running Win 7 / Home Premium / 64 bit / SP1

This is the original OS that came with the system (except I installed SP1)

I guess it's a full retail version of Win 7, because it was pre-installed when I bought the comp

The age of the system is 372 days

I've never re-installed the OS - so that's also 372 days old


I hope I've given you everything you need! Any help with this would be much appreciated!

My System SpecsSystem Spec
.

07 Jun 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by CAGW View Post
Hi everyone.

I've been getting the BSOD lately, and I was hoping someone could help.

The BSOD always comes with the same message:

' BUGCODE_USB_DRIVER '

I followed the forum's BSOD posting instructions and the attached zip file should contain my Windows_NT6_BSOD_jcgriff2 folder and my PERFMON HTML file.

It would be great if someone could take a look for me.

System info:

Dell Inspiron 1764 laptop

Intel Core i5 2.27 GHz

4 GB memory

I'm running Win 7 / Home Premium / 64 bit / SP1

This is the original OS that came with the system (except I installed SP1)

I guess it's a full retail version of Win 7, because it was pre-installed when I bought the comp

The age of the system is 372 days

I've never re-installed the OS - so that's also 372 days old


I hope I've given you everything you need! Any help with this would be much appreciated!

CAGW hi and welcome

Virtually all of these were caused by your usbhub.sys driver. Please run a system file check to verify and repair that and other system files and read here about the problem USB Driver - General Fix for Problems




Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\JMH\Desktop\Windows_NT6_BSOD_jcgriff2\053011-61760-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c16000 PsLoadedModuleList = 0xfffff800`02e5b650
Debug session time: Mon May 30 17:30:09.691 2011 (GMT-4)
System Uptime: 0 days 3:35:17.142
Loading Kernel Symbols
...............................................................
................................................................
...................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {8, 6, 5, fffffa80069b2160}

Probably caused by : usbhub.sys ( usbhub!UsbhHubProcessChangeWorker+ec )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000008, USBBUGCODE_RESERVED_USBHUB
Arg2: 0000000000000006, USBHUB_TRAP_FATAL_TIMEOUT
Arg3: 0000000000000005, TimeoutCode: Timeout_PCE_Suspend_Action3 - PortData->PortSuspendEvent
Arg4: fffffa80069b2160, TimeoutContext - PortData

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8800435ba60 to fffff80002c95d00

STACK_TEXT:  
fffff880`031c4c18 fffff880`0435ba60 : 00000000`000000fe 00000000`00000008 00000000`00000006 00000000`00000005 : nt!KeBugCheckEx
fffff880`031c4c20 fffff800`02f8c0c3 : fffffa80`069a8050 00000000`00000001 ffffffff`dc3a58a0 fffff800`02e332b8 : usbhub!UsbhHubProcessChangeWorker+0xec
fffff880`031c4c80 fffff800`02ca0021 : fffff800`02e33200 fffff800`02f8c001 fffffa80`03b64600 fffffa80`03b64680 : nt!IopProcessWorkItem+0x23
fffff880`031c4cb0 fffff800`02f3232e : 7dcee7c7`7dfcfd7c fffffa80`03b64680 00000000`00000080 fffffa80`03b4e890 : nt!ExpWorkerThread+0x111
fffff880`031c4d40 fffff800`02c87666 : fffff880`02fd3180 fffffa80`03b64680 fffff880`02fddfc0 bfffffff`dff7ffff : nt!PspSystemThreadStartup+0x5a
fffff880`031c4d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_IP: 
usbhub!UsbhHubProcessChangeWorker+ec
fffff880`0435ba60 cc              int     3

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  usbhub!UsbhHubProcessChangeWorker+ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbhub

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

FAILURE_BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

Followup: MachineOwner
---------

2: kd> lmvm usbhub
start             end                 module name
fffff880`04349000 fffff880`043a3000   usbhub     (pdb symbols)          c:\symbols\usbhub.pdb\353A033184434AEB9C9196D2C276720F1\usbhub.pdb
    Loaded symbol image file: usbhub.sys
    Mapped memory image file: C:\Symbols\usbhub.sys\4D8C0C155a000\usbhub.sys
    Image path: \SystemRoot\system32\DRIVERS\usbhub.sys
    Image name: usbhub.sys
    Timestamp:        Thu Mar 24 23:29:25 2011 (4D8C0C15)
    CheckSum:         00054F31
    ImageSize:        0005A000
    File version:     6.1.7601.17586
    Product version:  6.1.7601.17586
    File flags:       0 (Mask 3F)
    File OS:          40004 NT Win32
    File type:        2.0 Dll
    File date:        00000000.00000000
    Translations:     0409.04b0
    CompanyName:      Microsoft Corporation
    ProductName:      Microsoft® Windows® Operating System
    InternalName:     usbhub.sys
    OriginalFilename: usbhub.sys
    ProductVersion:   6.1.7601.17586
    FileVersion:      6.1.7601.17586 (win7sp1_gdr.110324-1501)
    FileDescription:  Default Hub Driver for USB
    LegalCopyright:   © Microsoft Corporation. All rights reserved.
My System SpecsSystem Spec
07 Jun 2011   #3

64 Bit Windows 7 Home Premium (SP1)
 
 

thanks for your help JMH.

after running system file check i got the message:

'windows resource protection did not find any integrity violations'

i had a look at the page you linked to but i found the latter part of the tutorial hard to follow... and the last instruction doesn't work!

i assume this isn't the place to ask for help with that though... so i'll ask the tutorial's author
My System SpecsSystem Spec
.


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 BSOD strikes: BUGCODE_USB_DRIVER error




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