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Windows 7: Having some blue screen issues...first time posting.

08 Jun 2011   #1

Windows 7 Home Premium 64bit
 
 
Having some blue screen issues...first time posting.

Here's the information that the rules thread asks for:

-My Windows is a 64bit that came installed on my Dell Inspiron 15R N5010

I think I attached the ZIP file with the information in it. Any help would be great. It's been doing this sporadically. I play Sims 3 and I mostly notice it crashing out while I'm in-game. If anyone knows how to fix it I'd really appreciate the help.

My System SpecsSystem Spec
.

08 Jun 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dtslicker View Post
Here's the information that the rules thread asks for:

-My Windows is a 64bit that came installed on my Dell Inspiron 15R N5010

I think I attached the ZIP file with the information in it. Any help would be great. It's been doing this sporadically. I play Sims 3 and I mostly notice it crashing out while I'm in-game. If anyone knows how to fix it I'd really appreciate the help.

Caused by 2 things.

1-your video driver re-install with newest using these.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper


Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.


2- Your Symantec. Remove and replace with Microsoft Security Essentials

Download and run the Norton Removal Tool to uninstall your Norton product | Norton Support

Virus, Spyware & Malware Protection | Microsoft Security Essentials


Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\060811-22932-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.20941.amd64fre.win7_ldr.110408-1635
Machine Name:
Kernel base = 0xfffff800`02c04000 PsLoadedModuleList = 0xfffff800`02e38eb0
Debug session time: Wed Jun  8 13:03:40.115 2011 (GMT-4)
System Uptime: 0 days 10:36:42.847
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
.................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800a97a4e0, fffff88004b1b290, 0, d}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1d290 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800a97a4e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004b1b290, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
igdkmd64+1d290
fffff880`04b1b290 4889542410      mov     qword ptr [rsp+10h],rdx

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`07aeea58 fffff880`04a5d000 : 00000000`00000116 fffffa80`0a97a4e0 fffff880`04b1b290 00000000`00000000 : nt!KeBugCheckEx
fffff880`07aeea60 fffff880`04a5cd87 : fffff880`04b1b290 fffffa80`0a97a4e0 fffffa80`0a0a3660 fffffa80`0885a080 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`07aeeaa0 fffff880`0552cf07 : fffffa80`0a97a4e0 00000000`00000000 fffffa80`0a0a3660 fffffa80`0885a080 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`07aeead0 fffff880`0555ad5a : fffffa80`ffffffff 00000000`00255d6e fffff880`07aeec30 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`07aeebb0 fffff880`0552829e : fffffa80`0885a080 ffffffff`feced300 fffffa80`0a0a3660 00000000`00000000 : dxgmms1!VidSchWaitForCompletionEvent+0x196
fffff880`07aeebf0 fffff880`05554e7a : 00000000`00000000 fffffa80`0a0a3660 00000000`00000080 fffffa80`0885a080 : dxgmms1!VidSchiScheduleCommandToRun+0x1b2
fffff880`07aeed00 fffff800`02f0e75a : 00000000`fffffc32 fffffa80`08bdfb60 fffffa80`03b4e890 fffffa80`08bdfb60 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`07aeed40 fffff800`02c47106 : fffff880`031d3180 fffffa80`08bdfb60 fffff880`031ddfc0 fffff880`01638810 : nt!PspSystemThreadStartup+0x5a
fffff880`07aeed80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
igdkmd64+1d290
fffff880`04b1b290 4889542410      mov     qword ptr [rsp+10h],rdx

SYMBOL_NAME:  igdkmd64+1d290

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: igdkmd64

IMAGE_NAME:  igdkmd64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c75709e

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

BUCKET_ID:  X64_0x116_IMAGE_igdkmd64.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
08 Jun 2011   #3

Windows 7 Home Premium 64bit
 
 

Thank you, ZigZag I'll try to see if I can figure out what I'm doing here. Is the Security Essentials comparable to Norton?
My System SpecsSystem Spec
.


08 Jun 2011   #4

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

Microsoft Security Essentials provides Basic protection only but is much less resourceful than Norton

Josh
My System SpecsSystem Spec
08 Jun 2011   #5

Windows 7 Home Premium 64bit
 
 

Oh! Another thing is I have no idea what I'm doing...

Where do I find the newest version of my graphics driver?
My System SpecsSystem Spec
08 Jun 2011   #6

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

What is the make/model of your Graphics card? Is it onboard or not?
My System SpecsSystem Spec
08 Jun 2011   #7

Windows 7 Home Premium 64bit
 
 

Not sure what the make/model is, it's not an external attachment so I'm assuming it's onboard.
My System SpecsSystem Spec
08 Jun 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dtslicker View Post
Oh! Another thing is I have no idea what I'm doing...

Where do I find the newest version of my graphics driver?

How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads
My System SpecsSystem Spec
08 Jun 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dtslicker View Post
Thank you, ZigZag I'll try to see if I can figure out what I'm doing here. Is the Security Essentials comparable to Norton?
It is a good light weight malware app. It uses less resource than Norton and crashes far less. Each has their proponents. I dont use MSE nor Norton myself.
My System SpecsSystem Spec
08 Jun 2011   #10

Windows 7 Professional x64 SP1 ; Windows Server 2012 R2 Standard
 
 

If you are using Onboard I think this one is yours

Drivers and Downloads
My System SpecsSystem Spec
Reply

 Having some blue screen issues...first time posting.




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