Windows 7: Repeated Crashing of Computer

stockician · 09 Jun 2011

HI,
My computer is a Dell Studio XPS 16 laptop. It has been crashing and giving BSOD many times a week. So, I reverted back to the factory default image. However, it is crashing again. Though it has not shown a BSOD, it freezes and has to be powered off. When booting, even before I login, it automatically restarts itself. This is very frustrating and I need your assistance. This happend today morning 06/09/2011 between 9-10:00 AM. I am uploading the event viewer logs and a snapshot of the event. Do let me know if you need any additional information.

Basic System Spec
- x86 (64-bit)
- Windows 7 Home Premium 64 bit
- OEM Version
- Age of hardware = 1 Year
- Age of OS installation - 3 days (reverted back to factory settings due to repeated crashes)

Moe information in my profile

mgorman87 · 09 Jun 2011

Please upload a jcgriff2 report

http://www.sevenforums.com/crashes-d...tructions.html

stockician · 09 Jun 2011

Attached is archive containing Perfmon Report and JCGRIFF report.

thanks,
Suresh

stockician · 10 Jun 2011

Today, my computer encountered a BSOD. I have collected information again and am attaching it to this post.

---Suresh

mgorman87 · 10 Jun 2011

Update to SP1 - Learn how to install Windows 7 Service Pack 1 (SP1)

Enable driver verifier - Driver Verifier - Enable and Disable

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

BSOD BUGCHECK SUMMARY

Code:


Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Fri Jun 10 16:26:22.314 2011 (UTC - 4:00)
System Uptime: 0 days 4:30:55.891
Probably caused by : win32k.sys ( win32k!draw_clrt_nf_ntb_o_to_temp_start+7b )
BUGCHECK_STR:  0x50
PROCESS_NAME:  explorer.exe
FAILURE_BUCKET_ID:  X64_0x50_win32k!draw_clrt_nf_ntb_o_to_temp_start+7b
BiosReleaseDate = 04/01/2011
SystemManufacturer = Dell Inc.
SystemProductName = Studio XPS 1645
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Thu Jun  9 10:40:01.736 2011 (UTC - 4:00)
System Uptime: 0 days 0:01:52.312
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42fd7 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  sttray64.exe
FAILURE_BUCKET_ID:  X64_0x50_nt!_??_::FNODOBFM::_string_+42fd7
BiosReleaseDate = 04/01/2011
SystemManufacturer = Dell Inc.
SystemProductName = Studio XPS 1645
CPUID:        "Intel(R) Core(TM) i7 CPU       Q 720  @ 1.60GHz"
MaxSpeed:     1600
CurrentSpeed: 1596
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

stockician · 11 Jun 2011

mgorman87,
I ran the RAM test with Memtest86+. In the 5 tests that ran so far, there were 18,432 errors. I am assuming that this is disastrous and indicates issues with memory. Please let me know if that is the case. Since my computer is within warranty period, do you think this is enough for me to request Dell for replacing my memory? Do you think the other tests are even necessary at this time? I appreciate your assistance in this matter.

thanks!

mgorman87 · 11 Jun 2011

I wouldn't mess with any more tests. Let Dell know what you did and the # of errors it came up with and hopefully they will replace it.

Windows 7: Repeated Crashing of Computer

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