Windows 7: Another Blue Screen Error

Bucium · 10 Jun 2011

Hi guys,

have you any idea what's the problem with my station?
I got a blue screen error during the rating process and it appeared after I've updated the video card driver.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000004
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800F4519EC
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

My configuration is:
Intel(R) Core(TM) i7 920
Windows 7 Professional SP1 x64
GeForce GT220

Thanks

zigzag3143 · 10 Jun 2011

Quote: Originally Posted by Bucium

Hi guys,

have you any idea what's the problem with my station?
I got a blue screen error during the rating process and it appeared after I've updated the video card driver.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000004
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800F4519EC
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

My configuration is:
Intel(R) Core(TM) i7 920
Windows 7 Professional SP1 x64
GeForce GT220

Thanks

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.

Bucium · 10 Jun 2011

zigzag, please find the attached file.

Thank you

zigzag3143 · 10 Jun 2011

Quote: Originally Posted by Bucium

zigzag, please find the attached file.

Thank you

this one was related to your video driver. Please re-install using this method.

When upgrading your graphic driver you MUST remove all traces of the current driver. In order to do that we recommend using Guru3D - Driver Sweeper

Or Phyxion.net - Driver Sweeper

When it is removed then download and install the fresh copy.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\061011-12636-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02e66000 PsLoadedModuleList = 0xfffff800`030ab650
Debug session time: Fri Jun 10 06:01:48.952 2011 (GMT-4)
System Uptime: 0 days 0:04:34.936
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {4, 2, 0, fffff8800f4519ec}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+3f19ec )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800f4519ec, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003115100
 0000000000000004 

CURRENT_IRQL:  2

FAULTING_IP: 
nvlddmkm+3f19ec
fffff880`0f4519ec 8b4304          mov     eax,dword ptr [rbx+4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff880031ab4c0 -- (.trap 0xfffff880031ab4c0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8003ce2a80 rbx=0000000000000000 rcx=fffffa8005010d10
rdx=fffffa8003e23b00 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800f4519ec rsp=fffff880031ab650 rbp=0000000000000000
 r8=0000000000000000  r9=fffffa8005010d10 r10=fffff8800f451993
r11=fffffa8003e23b00 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nvlddmkm+0x3f19ec:
fffff880`0f4519ec 8b4304          mov     eax,dword ptr [rbx+4] ds:8a3a:00000000`00000004=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ee52a9 to fffff80002ee5d00

STACK_TEXT:  
fffff880`031ab378 fffff800`02ee52a9 : 00000000`0000000a 00000000`00000004 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`031ab380 fffff800`02ee3f20 : fffff880`0f451993 fffff880`0f2652eb 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`031ab4c0 fffff880`0f4519ec : 00000000`00000000 00000000`4df1eb8c 00000000`00000000 00000000`3fbce078 : nt!KiPageFault+0x260
fffff880`031ab650 00000000`00000000 : 00000000`4df1eb8c 00000000`00000000 00000000`3fbce078 fffffa80`00000030 : nvlddmkm+0x3f19ec


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+3f19ec
fffff880`0f4519ec 8b4304          mov     eax,dword ptr [rbx+4]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+3f19ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+3f19ec

BUCKET_ID:  X64_0xD1_nvlddmkm+3f19ec

Followup: MachineOwner
---------

Bucium · 10 Jun 2011

Thanks, zigzag

the problem is solved

zigzag3143 · 10 Jun 2011

Quote: Originally Posted by Bucium

Thanks, zigzag

the problem is solved

MP let us know if you need further help

Ken

Bucium · 12 Jun 2011

Ken,

sorry to bother you again, but my problem persists.

So, my system got the same blue screen everytime I play two or three consecutive movies on YouTube - with explorer and firefox as well. I mention that I have not tested it in games.

Bottom line, I couldn't get rid of the problem after I've reinstalled Windows with all updates, including the latest Nvidia driver(275.33) and K-lite Codec Pack 7.1.0 FULL.

Please find attached the "Minidump" file.

Regards

zigzag3143 · 12 Jun 2011

Quote: Originally Posted by Bucium

Ken,

sorry to bother you again, but my problem persists.

So, my system got the same blue screen everytime I play two or three consecutive movies on YouTube - with explorer and firefox as well. I mention that I have not tested it in games.

Bottom line, I couldn't get rid of the problem after I've reinstalled Windows with all updates, including the latest Nvidia driver(275.33) and K-lite Codec Pack 7.1.0 FULL.

Please find attached the "Minidump" file.

Regards

Still your video driver and I would remove the Kodec pack.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\061211-14710-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c13000 PsLoadedModuleList = 0xfffff800`02e58650
Debug session time: Sun Jun 12 04:35:49.874 2011 (GMT-4)
System Uptime: 0 days 0:25:29.858
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {4, 2, 0, fffff8800f4a49ec}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+3f19ec )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000004, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff8800f4a49ec, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002ec2100
 0000000000000004 

CURRENT_IRQL:  2

FAULTING_IP: 
nvlddmkm+3f19ec
fffff880`0f4a49ec 8b4304          mov     eax,dword ptr [rbx+4]

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  Mobile Partner

TRAP_FRAME:  fffff880031b26f0 -- (.trap 0xfffff880031b26f0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8003d45660 rbx=0000000000000000 rcx=fffffa8004f58a90
rdx=fffffa8005381160 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800f4a49ec rsp=fffff880031b2880 rbp=0000000000000000
 r8=0000000000000000  r9=fffffa8004f58a90 r10=fffff8800f4a4993
r11=fffffa8005381160 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nvlddmkm+0x3f19ec:
fffff880`0f4a49ec 8b4304          mov     eax,dword ptr [rbx+4] ds:58ca:00000000`00000004=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002c922a9 to fffff80002c92d00

STACK_TEXT:  
fffff880`031b25a8 fffff800`02c922a9 : 00000000`0000000a 00000000`00000004 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`031b25b0 fffff800`02c90f20 : fffff880`0f4a4993 fffff880`0f2b82eb fffffa80`03cf9000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`031b26f0 fffff880`0f4a49ec : 00000000`00000000 00000000`4df47a65 00000000`00000000 00000000`3fbce078 : nt!KiPageFault+0x260
fffff880`031b2880 00000000`00000000 : 00000000`4df47a65 00000000`00000000 00000000`3fbce078 fffffa80`00000030 : nvlddmkm+0x3f19ec


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nvlddmkm+3f19ec
fffff880`0f4a49ec 8b4304          mov     eax,dword ptr [rbx+4]

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nvlddmkm+3f19ec

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dd73a68

FAILURE_BUCKET_ID:  X64_0xD1_nvlddmkm+3f19ec

BUCKET_ID:  X64_0xD1_nvlddmkm+3f19ec

Followup: MachineOwner
---------

Windows 7: Another Blue Screen Error

Another Blue Screen Error problems?