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Windows 7: Factory Restore Unsuccessful in preventing Loop Error


10 Jun 2011   #1

Windows 7 home premium
 
 
Factory Restore Unsuccessful in preventing Loop Error

Hi, recently my Acer Aspire 7740-5691 experienced some malware problems and I had to restore it. I was getting this error:

"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and restart the installation".

First I was recommended to restore with a backup, which kept all the files on my C:\ drive in a backup file? Well, that didn't help, so afterwards I was told to order restore disks from Acer and try a full factory reset that way.

I did so, and even after a FULL reset I'm still getting the error every time I restart. I don't know what else to do, I followed directions correctly and the restore went through smoothly up until the screen saying 'windows is preparing for its first use'. I'm getting rather frustrated... Help?

PS.-- these recommendations mentioned were given to me by a tech at the same store I bought the laptop from, Staples.


My System SpecsSystem Spec
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10 Jun 2011   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Try a full clean & full format in command prompt.
SSD / HDD : Optimize for Windows Reinstallation
My System SpecsSystem Spec
10 Jun 2011   #3

Windows 7 home premium
 
 

That doesn't really help.. I don't have an installation disk to get to diskpart nor do I have a way to make a recovery disk.. :/
My System SpecsSystem Spec
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10 Jun 2011   #4

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

How to make a Startup Disk:
System Repair Disc - Create
My System SpecsSystem Spec
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 Factory Restore Unsuccessful in preventing Loop Error




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