|10 Jun 2011||#1|
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Factory Restore Unsuccessful in preventing Loop Error
Hi, recently my Acer Aspire 7740-5691 experienced some malware problems and I had to restore it. I was getting this error:
"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click OK to restart the computer and restart the installation".
First I was recommended to restore with a backup, which kept all the files on my C:\ drive in a backup file? Well, that didn't help, so afterwards I was told to order restore disks from Acer and try a full factory reset that way.
I did so, and even after a FULL reset I'm still getting the error every time I restart. I don't know what else to do, I followed directions correctly and the restore went through smoothly up until the screen saying 'windows is preparing for its first use'. I'm getting rather frustrated... Help?
PS.-- these recommendations mentioned were given to me by a tech at the same store I bought the laptop from, Staples.
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