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Windows 7: BSOD only when I play WoW


11 Jun 2011   #1

Windows 7 Home Premium 64bit
 
 
BSOD only when I play WoW

Hello, Iīm getting BSOD only while playing World of Wacraft. Iīm getting it for example after 2 or 3 hours of playing. But its random. I have reinstalled wow twice, I have also done a scan of viruses (Iīm using NOD 32) and I have used registry cleaner. Itīs really frustrating.
My OS is Windows 7 Home Premium 64bit (Itīs original, I have bought my pc with it). I bought it cca 10 months ago, so I really donīt know where is the problem.
Thank you very much for any help. Iīm adding zip file with all things which you need.

My System SpecsSystem Spec
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11 Jun 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Abatis View Post
Hello, Iīm getting BSOD only while playing World of Wacraft. Iīm getting it for example after 2 or 3 hours of playing. But its random. I have reinstalled wow twice, I have also done a scan of viruses (Iīm using NOD 32) and I have used registry cleaner. Itīs really frustrating.
My OS is Windows 7 Home Premium 64bit (Itīs original, I have bought my pc with it). I bought it cca 10 months ago, so I really donīt know where is the problem.
Thank you very much for any help. Iīm adding zip file with all things which you need.

This crash was Related to circlass.sys Consumer IR Class Driver for eHome from Microsoft Corporation.

I would remove it to test and update it if you re-install it.
My System SpecsSystem Spec
11 Jun 2011   #3

Windows 7 Home Premium 64bit
 
 

I dont know how to remove it, i was trying to uninstall it but i didnt find it in add/remove program menu, so can i simply delete it from system32/drivers folder ? thanks
My System SpecsSystem Spec
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11 Jun 2011   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Abatis View Post
I dont know how to remove it, i was trying to uninstall it but i didnt find it in add/remove program menu, so can i simply delete it from system32/drivers folder ? thanks
Do you have an Infrared remote installed? thats the one.
My System SpecsSystem Spec
12 Jun 2011   #5

Windows 7 Home Premium 64bit
 
 

Ok so I uninstalled that driver and 10 minutes ago I got another BSOD. Im adding the minidump file. Thanks for any help
My System SpecsSystem Spec
12 Jun 2011   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Abatis View Post
Ok so I uninstalled that driver and 10 minutes ago I got another BSOD. Im adding the minidump file. Thanks for any help
New DMP is inconclusive.

you may need to disable that remote device in device manager.
My System SpecsSystem Spec
12 Jun 2011   #7

Windows 7 Home Premium 64bit
 
 

Excuse me please for my asking, but im little bit unskilled in pcs so i dont know what you mean. I have already uninstalled the driver for the remote device so i dont see it in device manager. But I have never used that remote device, I wasnt installing anything, I just bought my pc with all installed. But i see something what has something to do with it maybe in add/remove programs. Its called HP remote solution. thanks
My System SpecsSystem Spec
12 Jun 2011   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Abatis View Post
Excuse me please for my asking, but im little bit unskilled in pcs so i dont know what you mean. I have already uninstalled the driver for the remote device so i dont see it in device manager. But I have never used that remote device, I wasnt installing anything, I just bought my pc with all installed. But i see something what has something to do with it maybe in add/remove programs. Its called HP remote solution. thanks
If it is add remove you can delete it if you dont use it, but windows may re-install a driver for the device anyway. Needs to be disabled in device manager
My System SpecsSystem Spec
12 Jun 2011   #9

Windows 7 Home Premium 64bit
 
 

Ok but I donīt have it in device manager, because I have already uninstalled it so I canīt disable it from device manager
My System SpecsSystem Spec
13 Jun 2011   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Abatis View Post
Ok but I donīt have it in device manager, because I have already uninstalled it so I canīt disable it from device manager
Sorry.

So you have uninstalled the "remote solution" and rebooted. is theree anything in device manager for it?

Can you give us a snip of device manager to see if we can find it.
My System SpecsSystem Spec
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 BSOD only when I play WoW




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