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BSOD's
Im currently using Windows 7 64bits system and keep getting this error, I tried to shut down media drivers, update them, but nothing seems to work.
Im currently using Windows 7 64bits system and keep getting this error, I tried to shut down media drivers, update them, but nothing seems to work.
Hi fromheine and welcome to SF!
Please follow the Memtest86+ - Test RAM with guidelines.
Code:Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850 Machine Name: Kernel base = 0xfffff800`02c52000 PsLoadedModuleList = 0xfffff800`02e97e90 Debug session time: Sat Jun 11 20:50:32.672 2011 (UTC - 3:00) System Uptime: 0 days 2:13:58.373 Loading Kernel Symbols ............................................................... ................................................................ .................. Loading User Symbols Loading unloaded module list ........... ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 3B, {c0000005, 0, fffff88009c59110, 0} Probably caused by : memory_corruption Followup: memory_corruption --------- 0: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* SYSTEM_SERVICE_EXCEPTION (3b) An exception happened while executing a system service routine. Arguments: Arg1: 00000000c0000005, Exception code that caused the bugcheck Arg2: 0000000000000000, Address of the instruction which caused the bugcheck Arg3: fffff88009c59110, Address of the context record for the exception that caused the bugcheck Arg4: 0000000000000000, zero. Debugging Details: ------------------ EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - A instru o no 0x%08lx fez refer ncia mem ria no 0x%08lx. A mem ria n o p de ser %s. FAULTING_IP: +13 00000000`00000000 ?? ??? CONTEXT: fffff88009c59110 -- (.cxr 0xfffff88009c59110) rax=00000000c4d8ffca rbx=000000000000080c rcx=000007fef830c640 rdx=fffff0a108cf07b0 rsi=000000000223fb70 rdi=0000000000000030 rip=0000000000000000 rsp=fffff88009c59af8 rbp=fffff88009c59ca0 r8=0000000000000000 r9=0000000000000000 r10=0000000300000001 r11=000007fef830c610 r12=0000000000000000 r13=000000000223fa78 r14=0000000000000000 r15=fffffa800650f000 iopl=0 nv up ei ng nz na po cy cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010287 00000000`00000000 ?? ??? Resetting default scope CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: CODE_CORRUPTION BUGCHECK_STR: 0x3B PROCESS_NAME: dwm.exe CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from fffff880077013da to 0000000000000000 STACK_TEXT: fffff880`09c59af8 fffff880`077013da : 00000000`0000080c 00000000`0000080c 00000000`0223fb70 00000000`000a59ff : 0x0 fffff880`09c59b00 fffff960`0020c2a7 : fffffa80`06cda340 00000000`00000001 00000000`c4d8ffca 00000000`f63a6b60 : dxgkrnl!DxgkGetPresentHistory+0x5ca fffff880`09c59bf0 fffff800`02cd18d3 : fffffa80`00000800 00000000`0223fae0 000007fe`f830c610 fffffa80`00000000 : win32k!NtGdiDdDDIGetPresentHistory+0x17 fffff880`09c59c20 000007fe`fd95120a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13 00000000`0223fa38 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`fd95120a CHKIMG_EXTENSION: !chkimg -lo 50 -db !nt 3 errors : !nt (fffff80002cd2361-fffff80002cd23e9) fffff80002cd2360 0f *ef 50 70 66 44 0f 6f 98 80 00 00 00 66 44 0f ..PpfD.o.....fD. fffff80002cd2370 6f a0 90 00 00 00 66 44 0f *ef a8 a0 00 00 00 66 o.....fD.......f ... fffff80002cd23e0 0f 1f 84 00 00 00 00 00 66 *e6 66 66 66 66 66 0f ........f.fffff. MODULE_NAME: memory_corruption IMAGE_NAME: memory_corruption FOLLOWUP_NAME: memory_corruption DEBUG_FLR_IMAGE_TIMESTAMP: 0 MEMORY_CORRUPTOR: STRIDE STACK_COMMAND: .cxr 0xfffff88009c59110 ; kb FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE BUCKET_ID: X64_MEMORY_CORRUPTION_STRIDE Followup: memory_corruption
Let us know the results.
I tested the ram and in 1 slot there were lots of errors 15k~ and in other slot there were none. Now I sticked Ram into that slot without errors, but restarting problem doesn't fix... This time Blue screen didn't pop up.
Note: I have 1 chip 4GB ram and 2 motherboard slots.
EDIT: second time PC restarted and I didn't get blue screen. But these restarts keep anoying me, they happen like every 2 hours
Last edited by fromheine; 12 Jun 2011 at 18:16.
Hi fromheine. :)
Go to Windows Start Orb and type "eventvwr.msc" in search box without quotes and hit enter. Will open a window as shown below.
Left pane > Event Viewer > Custom Views > Administrative events.
Right pane > Save events in the Custom View as ... > Name it "Event Viewer" and save it as Event Archives ( *.evtx ) as shown below.
Attach it in your next post.
Here you go :)
EDIT: I ran Action Center and there was 1 error in there (checking Ram or something) and it said taht there is problems with my hardware, what should I do now?
Last edited by fromheine; 13 Jun 2011 at 06:59.
Hi fromheine. :)
Today at 3:38 a.m. you must have had a BSOD. Please upload the dump file. One more thing: ram stick is still in slot 2?!...
Slot1 = without errors
Slot2 = errors
So RAM is in slot1. And I don't know if dump files are here, I'll upload it anyways. :) If this isn't what are you looking for let me know where to find it :P
Attachment 159499
EDIT: I changed pc cable (Power supply one) and I hadn't restart for 3h. I should not scream too early but I think it's fixed, I'll let you know :)
EDIT2: I thought that blue screen will never appear... And finally it did ;/
Last edited by fromheine; 13 Jun 2011 at 16:42.
Hi fromheine.
Bad news... It's time to shop another ram stick - which has been tested on your motherboard model by the manufacturer preferably.
Of the eight dump files dated today, June 13, 5 show a direct reference to memory corruption and the other, write errors in memory.
If the memory is under warranty, I recommend you to request a RMA. I also recommend you to do a clean installation of Windows for the new memory stick.
Best wishes and come back to tell us the news!
Sorry for long time break.. But nothing really changed, I requested a RMA, but they didn't detect any problems, just suggested overwrite Windows. Well as soon as I overwrite windows I got BSOD. After like 2 days later I had no BSODs dunno why and until yesterday everything was good, I removed some of unused programs and BSODs just came back.
P.S. Shop manager said that this error could be because of electricity voltage, some old houses have that and this could be the problem. Could it be?