Windows Explorer stops working

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  1. Posts : 131
    Windows 7 Ultimate x64 Service Pack 1
       #1

    Windows Explorer stops working


    I have problem.. everytime when I try to access to Local Disk ( F: ) I get "Windows Explorer has stopped working".. before it happened, I opened folder in Full screen mode and PC kinda freezed. And when it didnt go back to normal. I did Force Shut Down.. and now this problem.. why? I kinda can access to other Local Disk(s).. and also PC kinda got slower then it was before.


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: explorer.exe
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: MSVCR80.dll
    Fault Module Version: 8.0.50727.5592
    Fault Module Timestamp: 4d2beab3
    Exception Code: c0000005
    Exception Offset: 000000000001de00
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1035
    Additional Information 1: ea46
    Additional Information 2: ea467c3860b308a8f375b7dbc4331705
    Additional Information 3: bb3c
    Additional Information 4: bb3ccec123b4019c3d9a06be21f94ff4

    Read our privacy statement online:
    Windows 7 Privacy Statement - Microsoft Windows

    If the online privacy statement is not available, please read our privacy statement offline:
    C:\Windows\system32\en-US\erofflps.txt
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  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    * I'm curious -
    1.Have you any System Restore points created PRIOR to this happening?
    2.Have you experienced any BSOD's?

    Some troubleshooting steps you might care to consider.

    * Try a clean boot, or boot into safe mode.
    Does the behavior persist?

    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    Start your computer in safe mode

    * Run DiskCleanup
    Start - All Programs - Accessories - System Tools - Disk Cleanup

    * How to Repair Windows 7 System Files with System File Checker

    SFC /SCANNOW Command - System File Checker

    * Then run checkdisk (chkdsk).
    Disk Check
      My Computer


  3. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #3

    hi and Welcome, do you have a Virtual Machine running or are you using IncrediMail? These can cause this error.
      My Computer


  4. Posts : 131
    Windows 7 Ultimate x64 Service Pack 1
    Thread Starter
       #4

    I dont have any BSOD so far.. I dont have Virtual Machine or IncrediMail..
    I'm going to try System Restore.. hope it works

    EDIT:
    System Restore didnt work..
    Last edited by aw22; 13 Jun 2011 at 00:23.
      My Computer


  5. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #5

    To enter BIOS (setup) on HP, usually press F1, F10, or F11 during the start-up when it shows the HP logo.

    Did you try the other steps JMH posted? :)
      My Computer


  6. Posts : 131
    Windows 7 Ultimate x64 Service Pack 1
    Thread Starter
       #6

    Safe Mode seems fine.. but it didnt find any Local Disk after I had accesses to Local Disk (F: )
    I also used "Check Disk" fix file system and after that Scan for and attempt recovery of bad sectors.. here was no problem found and scan was successfull.. but I still get it..
    I also tried "How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7".. It didnt help.
    I'm gonna try now "SFC /SCANNOW Command - System File Checker"... hope that will help

    EDIT:
    I did sfc /scannow.. Its seems it was unable to fix few file.
    Last edited by aw22; 13 Jun 2011 at 03:19.
      My Computer


  7. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #7

    The last part says -
    2011-06-13 11:09:33, Info CSI 00000301 [SR]
    Verify and Repair Transaction completed.

    All files and registry keys listed in this transaction have been successfully repaired


    Go into event viewer (type eventvwr in search).
    Go to the windows log>application tab.

    You want to look for critical errors (they have red in the left column ).

    When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

    When you find them please note the event ID, and the source codes and tell us what they are.

      My Computer


  8. Posts : 131
    Windows 7 Ultimate x64 Service Pack 1
    Thread Starter
       #8

    But I still get.. well I tried to access to Local Disk F:.. I was able to access to a folder but it was ~1min and PC freezed for little bit after that Windows Explorer did restart and now when I try to access F: I get error window that "windows has stopped working".. what should I do??..
      My Computer


  9. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #9

    Start your computer in Safe Mode and check out Event Viewer as per my Post 7 above.
      My Computer


  10. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #10
      My Computer


 
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