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Windows 7: Windows Explorer stops working

12 Jun 2011   #1

Windows 7 Ultimate x64 Service Pack 1
 
 
Windows Explorer stops working

I have problem.. everytime when I try to access to Local Disk ( F: ) I get "Windows Explorer has stopped working".. before it happened, I opened folder in Full screen mode and PC kinda freezed. And when it didnt go back to normal. I did Force Shut Down.. and now this problem.. why? I kinda can access to other Local Disk(s).. and also PC kinda got slower then it was before.


Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: MSVCR80.dll
Fault Module Version: 8.0.50727.5592
Fault Module Timestamp: 4d2beab3
Exception Code: c0000005
Exception Offset: 000000000001de00
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1035
Additional Information 1: ea46
Additional Information 2: ea467c3860b308a8f375b7dbc4331705
Additional Information 3: bb3c
Additional Information 4: bb3ccec123b4019c3d9a06be21f94ff4

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My System SpecsSystem Spec
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12 Jun 2011   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

* I'm curious -
1.Have you any System Restore points created PRIOR to this happening?
2.Have you experienced any BSOD's?

Some troubleshooting steps you might care to consider.

* Try a clean boot, or boot into safe mode.
Does the behavior persist?

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
Start your computer in safe mode

* Run DiskCleanup
Start - All Programs - Accessories - System Tools - Disk Cleanup

* How to Repair Windows 7 System Files with System File Checker

SFC /SCANNOW Command - System File Checker

* Then run checkdisk (chkdsk).
Disk Check
My System SpecsSystem Spec
12 Jun 2011   #3
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

hi and Welcome, do you have a Virtual Machine running or are you using IncrediMail? These can cause this error.
My System SpecsSystem Spec
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12 Jun 2011   #4

Windows 7 Ultimate x64 Service Pack 1
 
 

I dont have any BSOD so far.. I dont have Virtual Machine or IncrediMail..
I'm going to try System Restore.. hope it works

EDIT:
System Restore didnt work..
My System SpecsSystem Spec
12 Jun 2011   #5
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

To enter BIOS (setup) on HP, usually press F1, F10, or F11 during the start-up when it shows the HP logo.

Did you try the other steps JMH posted?
My System SpecsSystem Spec
13 Jun 2011   #6

Windows 7 Ultimate x64 Service Pack 1
 
 

Safe Mode seems fine.. but it didnt find any Local Disk after I had accesses to Local Disk (F: )
I also used "Check Disk" fix file system and after that Scan for and attempt recovery of bad sectors.. here was no problem found and scan was successfull.. but I still get it..
I also tried "How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7".. It didnt help.
I'm gonna try now "SFC /SCANNOW Command - System File Checker"... hope that will help

EDIT:
I did sfc /scannow.. Its seems it was unable to fix few file.
My System SpecsSystem Spec
13 Jun 2011   #7
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

The last part says -
2011-06-13 11:09:33, Info CSI 00000301 [SR]
Verify and Repair Transaction completed.

All files and registry keys listed in this transaction have been successfully repaired


Go into event viewer (type eventvwr in search).
Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

My System SpecsSystem Spec
13 Jun 2011   #8

Windows 7 Ultimate x64 Service Pack 1
 
 

But I still get.. well I tried to access to Local Disk F:.. I was able to access to a folder but it was ~1min and PC freezed for little bit after that Windows Explorer did restart and now when I try to access F: I get error window that "windows has stopped working".. what should I do??..
My System SpecsSystem Spec
13 Jun 2011   #9
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Start your computer in Safe Mode and check out Event Viewer as per my Post 7 above.
My System SpecsSystem Spec
13 Jun 2011   #10
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

My System SpecsSystem Spec
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 Windows Explorer stops working




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