BSOD crash tcpip.sys


  1. Posts : 5
    Windows 7 64 Bit Ultimate Service Pack 1
       #1

    BSOD crash tcpip.sys


    Hi,
    I have BSOD crash tcpip.sys

    After BSOD windows restart and show this message:

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: d1
    BCP1: 0000000000000000
    BCP2: 0000000000000002
    BCP3: 0000000000000000
    BCP4: FFFFF88001D82F92
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\061311-26301-01.dmp
    C:\Users\THEMARPER\AppData\Local\Temp\WER-80902-0.sysdata.xml


    Is:
    Windows 7 64 Bit Ultimate
    Original
    Full Retail

    My Laptop is:
    Dell XPS Laptop XPS 14 (L401X)

    I provide more info in Zip file attach to this message.

    I notice when I open Utorrent system crash in 5 minute.

    My Antivirus is:
    Pc Tool Spyware Doctor with Antivirus (original)

    Please help me to find a solution.
    Thanks :)
      My Computer


  2. Posts : 17,796
    Windows 10, Home Clean Install
       #2

    PC Tools firewall that is the cause. Uninstall completely. Use the windows firewall.
    I see that you do use PCtools antivirus. I would uninstall all the PC software.
    Use the Windows Firewall and Microsoft Security Essentials. All your reports point toward PC Tools.

    Code:
     Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2 (6).zip\Windows_NT6_BSOD_jcgriff2\053111-33774-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Machine Name:
    Kernel base = 0xfffff800`0325d000 PsLoadedModuleList = 0xfffff800`034a2650
    Debug session time: Tue May 31 04:24:32.438 2011 (GMT-4)
    System Uptime: 0 days 17:16:48.593
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {0, 2, 0, fffff88001d4df92}
    Unable to load image \Device\Harddisk0\Partition3\Windows\system32\drivers\PctWfpFilter64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
    Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+86 )
    Followup: MachineOwner
    ---------
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001d4df92, address which referenced memory
    Debugging Details:
    ------------------
     
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000350c100
     0000000000000000 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    tcpip! ?? ::FNODOBFM::`string'+5f94
    fffff880`01d4df92 488b01          mov     rax,qword ptr [rcx]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff8800816d580 -- (.trap 0xfffff8800816d580)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa801afcd770 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa801afcd771 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88001d4df92 rsp=fffff8800816d710 rbp=0000000000000000
     r8=fffffa801afcd770  r9=00000000000000d0 r10=fffff880036f9e80
    r11=fffffa800dfc8a20 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    tcpip! ?? ::FNODOBFM::`string'+0x5f94:
    fffff880`01d4df92 488b01          mov     rax,qword ptr [rcx] ds:11b0:00000000`00000000=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800032dc2a9 to fffff800032dcd00
    STACK_TEXT:  
    fffff880`0816d438 fffff800`032dc2a9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0816d440 fffff800`032daf20 : 00000000`00000000 fffffa80`14ef3c40 00000000`00000002 fffffa80`11411030 : nt!KiBugCheckDispatch+0x69
    fffff880`0816d580 fffff880`01d4df92 : fffffa80`11411030 fffff880`0458eaca fffff880`206c644d fffffa80`16751e20 : nt!KiPageFault+0x260
    fffff880`0816d710 fffff880`01a03336 : fffffa80`11411030 00000000`00000005 00000000`00000001 fffffa80`e0000001 : tcpip! ?? ::FNODOBFM::`string'+0x5f94
    fffff880`0816d760 fffff880`01a02a92 : 00000000`00000000 fffffa80`16751e20 00000000`00000000 fffffa80`16751e20 : NETIO!NetioDereferenceNetBufferList+0x86
    fffff880`0816d790 fffff880`01d03986 : 00000000`00000000 fffffa80`07dbee01 fffff880`0816d800 fffffa80`07db1000 : NETIO!NetioDereferenceNetBufferListChain+0x332
    fffff880`0816d860 fffff880`01cf730b : fffffa80`16751e20 fffff880`01e279a0 fffff880`01e279a0 00000000`00000000 : tcpip!IppCompleteAndFreePacketList+0xc6
    fffff880`0816d890 fffff880`01de41e2 : fffffa80`0c944f50 00000000`00000000 fffffa80`1d613001 00000000`00001988 : tcpip! ?? ::FNODOBFM::`string'+0x3265b
    fffff880`0816da90 fffff880`01ec3af6 : fffffa80`0c71ad02 fffffa80`0c71ad10 00000000`00000002 00000000`00000000 : tcpip!IppInspectInjectReceive+0xf2
    fffff880`0816dad0 fffff880`0458771d : fffffa80`0a8ef650 fffffa80`1d613010 00000000`c0000000 fffff880`00000000 : fwpkclnt!FwpsInjectTransportReceiveAsync0+0x256
    fffff880`0816db80 fffffa80`0a8ef650 : fffffa80`1d613010 00000000`c0000000 fffff880`00000000 fffffa80`0e3c0002 : PctWfpFilter64+0xd71d
    fffff880`0816db88 fffffa80`1d613010 : 00000000`c0000000 fffff880`00000000 fffffa80`0e3c0002 fffffa80`00000001 : 0xfffffa80`0a8ef650
    fffff880`0816db90 00000000`c0000000 : fffff880`00000000 fffffa80`0e3c0002 fffffa80`00000001 fffffa80`0000000c : 0xfffffa80`1d613010
    fffff880`0816db98 fffff880`00000000 : fffffa80`0e3c0002 fffffa80`00000001 fffffa80`0000000c fffffa80`00000000 : 0xc0000000
    fffff880`0816dba0 fffffa80`0e3c0002 : fffffa80`00000001 fffffa80`0000000c fffffa80`00000000 fffffa80`00000000 : 0xfffff880`00000000
    fffff880`0816dba8 fffffa80`00000001 : fffffa80`0000000c fffffa80`00000000 fffffa80`00000000 fffff880`04587250 : 0xfffffa80`0e3c0002
    fffff880`0816dbb0 fffffa80`0000000c : fffffa80`00000000 fffffa80`00000000 fffff880`04587250 fffffa80`1d613010 : 0xfffffa80`00000001
    fffff880`0816dbb8 fffffa80`00000000 : fffffa80`00000000 fffff880`04587250 fffffa80`1d613010 00000000`53636670 : 0xfffffa80`0000000c
    fffff880`0816dbc0 fffffa80`00000000 : fffff880`04587250 fffffa80`1d613010 00000000`53636670 fffffa80`16751e20 : 0xfffffa80`00000000
    fffff880`0816dbc8 fffff880`04587250 : fffffa80`1d613010 00000000`53636670 fffffa80`16751e20 fffff880`04596338 : 0xfffffa80`00000000
    fffff880`0816dbd0 fffffa80`1d613010 : 00000000`53636670 fffffa80`16751e20 fffff880`04596338 00000000`00000000 : PctWfpFilter64+0xd250
    fffff880`0816dbd8 00000000`53636670 : fffffa80`16751e20 fffff880`04596338 00000000`00000000 00000000`00000000 : 0xfffffa80`1d613010
    fffff880`0816dbe0 fffffa80`16751e20 : fffff880`04596338 00000000`00000000 00000000`00000000 00000000`53636670 : 0x53636670
    fffff880`0816dbe8 fffff880`04596338 : 00000000`00000000 00000000`00000000 00000000`53636670 fffffa80`0c2e6530 : 0xfffffa80`16751e20
    fffff880`0816dbf0 00000000`00000000 : 00000000`00000000 00000000`53636670 fffffa80`0c2e6530 fffff880`04599128 : PctWfpFilter64+0x1c338
     
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    NETIO!NetioDereferenceNetBufferList+86
    fffff880`01a03336 4885ff          test    rdi,rdi
    SYMBOL_STACK_INDEX:  4
    SYMBOL_NAME:  NETIO!NetioDereferenceNetBufferList+86
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: NETIO
    IMAGE_NAME:  NETIO.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381
    FAILURE_BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferList+86
    BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferList+86
    Followup: MachineOwner
    ---------
      My Computer


  3. Posts : 5
    Windows 7 64 Bit Ultimate Service Pack 1
    Thread Starter
       #3

    Thanks richc46 for your fast reply.
    I will unistall PC Tools.

    Do you think Windows Firewall and Microsoft Security Essentials are enough for security?

    I'm disappointing with PC Tools software becouse i buy licence 1 year.

    Thanks for your help. :)
      My Computer


  4. Posts : 5
    Windows 7 64 Bit Ultimate Service Pack 1
    Thread Starter
       #4

    richc46 said:
    PC Tools firewall that is the cause. Uninstall completely. Use the windows firewall.
    I see that you do use PCtools antivirus. I would uninstall all the PC software.
    Use the Windows Firewall and Microsoft Security Essentials. All your reports point toward PC Tools.

    Code:
     Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
    Copyright (c) Microsoft Corporation. All rights reserved.
     
    Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Temp1_Windows_NT6_BSOD_jcgriff2 (6).zip\Windows_NT6_BSOD_jcgriff2\053111-33774-01.dmp]
    Mini Kernel Dump File: Only registers and stack trace are available
    Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
    Executable search path is: 
    Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
    Product: WinNt, suite: TerminalServer SingleUserTS
    Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
    Machine Name:
    Kernel base = 0xfffff800`0325d000 PsLoadedModuleList = 0xfffff800`034a2650
    Debug session time: Tue May 31 04:24:32.438 2011 (GMT-4)
    System Uptime: 0 days 17:16:48.593
    Loading Kernel Symbols
    ...............................................................
    ................................................................
    ............................................................
    Loading User Symbols
    Loading unloaded module list
    ........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    Use !analyze -v to get detailed debugging information.
    BugCheck D1, {0, 2, 0, fffff88001d4df92}
    Unable to load image \Device\Harddisk0\Partition3\Windows\system32\drivers\PctWfpFilter64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for PctWfpFilter64.sys
    *** ERROR: Module load completed but symbols could not be loaded for PctWfpFilter64.sys
    Probably caused by : NETIO.SYS ( NETIO!NetioDereferenceNetBufferList+86 )
    Followup: MachineOwner
    ---------
    6: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000000, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff88001d4df92, address which referenced memory
    Debugging Details:
    ------------------
     
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000350c100
     0000000000000000 
    CURRENT_IRQL:  2
    FAULTING_IP: 
    tcpip! ?? ::FNODOBFM::`string'+5f94
    fffff880`01d4df92 488b01          mov     rax,qword ptr [rcx]
    CUSTOMER_CRASH_COUNT:  1
    DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
    BUGCHECK_STR:  0xD1
    PROCESS_NAME:  System
    TRAP_FRAME:  fffff8800816d580 -- (.trap 0xfffff8800816d580)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffffa801afcd770 rbx=0000000000000000 rcx=0000000000000000
    rdx=fffffa801afcd771 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff88001d4df92 rsp=fffff8800816d710 rbp=0000000000000000
     r8=fffffa801afcd770  r9=00000000000000d0 r10=fffff880036f9e80
    r11=fffffa800dfc8a20 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na po nc
    tcpip! ?? ::FNODOBFM::`string'+0x5f94:
    fffff880`01d4df92 488b01          mov     rax,qword ptr [rcx] ds:11b0:00000000`00000000=????????????????
    Resetting default scope
    LAST_CONTROL_TRANSFER:  from fffff800032dc2a9 to fffff800032dcd00
    STACK_TEXT:  
    fffff880`0816d438 fffff800`032dc2a9 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
    fffff880`0816d440 fffff800`032daf20 : 00000000`00000000 fffffa80`14ef3c40 00000000`00000002 fffffa80`11411030 : nt!KiBugCheckDispatch+0x69
    fffff880`0816d580 fffff880`01d4df92 : fffffa80`11411030 fffff880`0458eaca fffff880`206c644d fffffa80`16751e20 : nt!KiPageFault+0x260
    fffff880`0816d710 fffff880`01a03336 : fffffa80`11411030 00000000`00000005 00000000`00000001 fffffa80`e0000001 : tcpip! ?? ::FNODOBFM::`string'+0x5f94
    fffff880`0816d760 fffff880`01a02a92 : 00000000`00000000 fffffa80`16751e20 00000000`00000000 fffffa80`16751e20 : NETIO!NetioDereferenceNetBufferList+0x86
    fffff880`0816d790 fffff880`01d03986 : 00000000`00000000 fffffa80`07dbee01 fffff880`0816d800 fffffa80`07db1000 : NETIO!NetioDereferenceNetBufferListChain+0x332
    fffff880`0816d860 fffff880`01cf730b : fffffa80`16751e20 fffff880`01e279a0 fffff880`01e279a0 00000000`00000000 : tcpip!IppCompleteAndFreePacketList+0xc6
    fffff880`0816d890 fffff880`01de41e2 : fffffa80`0c944f50 00000000`00000000 fffffa80`1d613001 00000000`00001988 : tcpip! ?? ::FNODOBFM::`string'+0x3265b
    fffff880`0816da90 fffff880`01ec3af6 : fffffa80`0c71ad02 fffffa80`0c71ad10 00000000`00000002 00000000`00000000 : tcpip!IppInspectInjectReceive+0xf2
    fffff880`0816dad0 fffff880`0458771d : fffffa80`0a8ef650 fffffa80`1d613010 00000000`c0000000 fffff880`00000000 : fwpkclnt!FwpsInjectTransportReceiveAsync0+0x256
    fffff880`0816db80 fffffa80`0a8ef650 : fffffa80`1d613010 00000000`c0000000 fffff880`00000000 fffffa80`0e3c0002 : PctWfpFilter64+0xd71d
    fffff880`0816db88 fffffa80`1d613010 : 00000000`c0000000 fffff880`00000000 fffffa80`0e3c0002 fffffa80`00000001 : 0xfffffa80`0a8ef650
    fffff880`0816db90 00000000`c0000000 : fffff880`00000000 fffffa80`0e3c0002 fffffa80`00000001 fffffa80`0000000c : 0xfffffa80`1d613010
    fffff880`0816db98 fffff880`00000000 : fffffa80`0e3c0002 fffffa80`00000001 fffffa80`0000000c fffffa80`00000000 : 0xc0000000
    fffff880`0816dba0 fffffa80`0e3c0002 : fffffa80`00000001 fffffa80`0000000c fffffa80`00000000 fffffa80`00000000 : 0xfffff880`00000000
    fffff880`0816dba8 fffffa80`00000001 : fffffa80`0000000c fffffa80`00000000 fffffa80`00000000 fffff880`04587250 : 0xfffffa80`0e3c0002
    fffff880`0816dbb0 fffffa80`0000000c : fffffa80`00000000 fffffa80`00000000 fffff880`04587250 fffffa80`1d613010 : 0xfffffa80`00000001
    fffff880`0816dbb8 fffffa80`00000000 : fffffa80`00000000 fffff880`04587250 fffffa80`1d613010 00000000`53636670 : 0xfffffa80`0000000c
    fffff880`0816dbc0 fffffa80`00000000 : fffff880`04587250 fffffa80`1d613010 00000000`53636670 fffffa80`16751e20 : 0xfffffa80`00000000
    fffff880`0816dbc8 fffff880`04587250 : fffffa80`1d613010 00000000`53636670 fffffa80`16751e20 fffff880`04596338 : 0xfffffa80`00000000
    fffff880`0816dbd0 fffffa80`1d613010 : 00000000`53636670 fffffa80`16751e20 fffff880`04596338 00000000`00000000 : PctWfpFilter64+0xd250
    fffff880`0816dbd8 00000000`53636670 : fffffa80`16751e20 fffff880`04596338 00000000`00000000 00000000`00000000 : 0xfffffa80`1d613010
    fffff880`0816dbe0 fffffa80`16751e20 : fffff880`04596338 00000000`00000000 00000000`00000000 00000000`53636670 : 0x53636670
    fffff880`0816dbe8 fffff880`04596338 : 00000000`00000000 00000000`00000000 00000000`53636670 fffffa80`0c2e6530 : 0xfffffa80`16751e20
    fffff880`0816dbf0 00000000`00000000 : 00000000`00000000 00000000`53636670 fffffa80`0c2e6530 fffff880`04599128 : PctWfpFilter64+0x1c338
     
    STACK_COMMAND:  kb
    FOLLOWUP_IP: 
    NETIO!NetioDereferenceNetBufferList+86
    fffff880`01a03336 4885ff          test    rdi,rdi
    SYMBOL_STACK_INDEX:  4
    SYMBOL_NAME:  NETIO!NetioDereferenceNetBufferList+86
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: NETIO
    IMAGE_NAME:  NETIO.SYS
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce79381
    FAILURE_BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferList+86
    BUCKET_ID:  X64_0xD1_NETIO!NetioDereferenceNetBufferList+86
    Followup: MachineOwner
    ---------
    I use PC Tools like anti spyware and antivirus but not as Firewall.
      My Computer


  5. Posts : 17,796
    Windows 10, Home Clean Install
       #5

    The only think that I can tell you is that consistently the driver causing the problem was from PC Tools. Make a system restore point, in case you want to reinstall, then uninstall using the uninstall tool from their website.
    Replace as mentiioned in my above post.
      My Computer


  6. Posts : 5
    Windows 7 64 Bit Ultimate Service Pack 1
    Thread Starter
       #6

    richc46 said:
    The only think that I can tell you is that consistently the driver causing the problem was from PC Tools. Make a system restore point, in case you want to reinstall, then uninstall using the uninstall tool from their website.
    Replace as mentiioned in my above post.
    Thanks for your help.

    I just uninstall PC Tools and activate Windows Defender.

    I will make a test about 24h and update you.

    Look like work already fine becouse uTorrent download at High Speed and i dont see any BSOD.
      My Computer


  7. Posts : 17,796
    Windows 10, Home Clean Install
       #7

    Use malwarebytes, and security essentials. You do not have enough security if you do not replace what you removed. Defender is not enought. It is only part of Security Essentials.
      My Computer


  8. Posts : 5
    Windows 7 64 Bit Ultimate Service Pack 1
    Thread Starter
       #8

    After a one day test. I confirm my system is stable.
    Thanks for your help richc46.
      My Computer


  9. Posts : 17,796
    Windows 10, Home Clean Install
       #9

    You are very welcome. Glad that I fixed your BSODs
      My Computer


 

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