Intermittent BSOD

Jonathan_King · 16 Jun 2011

I now suspect we are dealing with a faulty hard drive. Run SeaTools: SeaTools for Windows | Seagate

Code:

Event[427]:
  Log Name: System
  Source: volsnap
  Date: 2011-06-16T13:49:12.892
  Event ID: 14
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Office-PC
  Description: 
The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Event[428]:
  Log Name: System
  Source: nvstor32
  Date: 2011-06-16T13:49:12.890
  Event ID: 3
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Office-PC
  Description: 
Data error on device.
 
 Device: \Device\RaidPort0
 Model: ST3320820AS
 Firmware Version: 3.CH
 Serial Number: 5QF5WDXW
 Port: 0

Matt18 · 17 Jun 2011

SO i downloaded and ran that and it passed ..... Now what should I do ?

Matt18 · 17 Jun 2011

Here is my most recent bsod

zigzag3143 · 17 Jun 2011

Matt18 said:

Here is my most recent bsod

You still have a 3+ year old driver installed Related to] Px Engine Device Driver for Windows 2000/XP from Sonic Solutions. It is the cause of at least one driver verified crash. (PxHelp20.sys)

I would update it or un-install it.

Matt18 · 17 Jun 2011

can you help we with how I would go about doing that ?

zigzag3143 · 17 Jun 2011

Matt18 said:

can you help we with how I would go about doing that ?

While not critical, it was blamed in one BSOD (verified) and is used by AnyDVD. I would at least update that (or better yet remove it)

Matt18 · 17 Jun 2011

how do you a go about

zigzag3143 · 17 Jun 2011

Matt18 said:

how do you a go about

um, if you want to remove it go to start>control panel>programs and features>un-install.

Matt18 · 17 Jun 2011

Sorry i'm a little slow today, I don't see it listed there is it a part of another program

zigzag3143 · 17 Jun 2011

Matt18 said:

Sorry i'm a little slow today, I don't see it listed there is it a part of another program

If Anydvd is not listed in programs and features you may have removed it in the past.

Try renaming the file from PxHelp20.sys to PxHelp20.bak. That will prevent it from loading but if anydv is on y our system it may complain.