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Windows 7: BSOD on Envy 15 2nd Gen on when hibernating/resuming from hibernate


15 Jun 2011   #1

Windows 7 Ultimate x64
 
 
BSOD on Envy 15 2nd Gen on when hibernating/resuming from hibernate

Hello guys I'm relatively new at this so hopefully I get posting right.

Anyway, after installing Windows 7 SP1 I am no longer able to hibernate and resume hibernate properly (BSOD)

here are some basic specs
Windows 7 Ultimate x64 SP1 (CURRENT)
Windows 7 Home Premium x64 SP1 (OLD)
Age of System: Approx 1 year
OS installation: 2 days


I've been having blank screens for the past couple weeks, I think it is an envy 15 specific problem so I re installed Windows and it worked fine for a day (It was a driver problem). But after installing SP1 it BSODS every time I hibernate or try to resume it


Here are the error codes:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: e0010002
BCP1: FFFFFA8006B2B000
BCP2: 000000000000000C
BCP3: 0000000000000205
BCP4: 000000000000094E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


I have also posted the zip/rar file online as per instructed

Any help will be greatly appreciated!

Thanks

My System SpecsSystem Spec
.

15 Jun 2011   #2

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by timestap View Post
Hello guys I'm relatively new at this so hopefully I get posting right.

Anyway, after installing Windows 7 SP1 I am no longer able to hibernate and resume hibernate properly (BSOD)

here are some basic specs
Windows 7 Ultimate x64 SP1 (CURRENT)
Windows 7 Home Premium x64 SP1 (OLD)
Age of System: Approx 1 year
OS installation: 2 days


I've been having blank screens for the past couple weeks, I think it is an envy 15 specific problem so I re installed Windows and it worked fine for a day (It was a driver problem). But after installing SP1 it BSODS every time I hibernate or try to resume it


Here are the error codes:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: e0010002
BCP1: FFFFFA8006B2B000
BCP2: 000000000000000C
BCP3: 0000000000000205
BCP4: 000000000000094E
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1


I have also posted the zip/rar file online as per instructed

Any help will be greatly appreciated!

Thanks
Virtally identical and Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation. I would re-install it but since yours is fairly current I am looking suspiciously at your Avast. I would replace it with microsoft security essentials if the driver re-install doesnt fix it.
My System SpecsSystem Spec
16 Jun 2011   #3

Windows 7 Ultimate x64
 
 

Installed new drivers, then factory drivers. Still didn't help. Right now I'm using April 13 2011 drivers, not sure if it is the newest one.
Uninstalling avast and installing MSE did not help either. I found that if I leave my USB mouse plugged in it would BSOD, however, if I take it out it wouldn't. Hibernate works fine both ways though. I will update the new BSOD files after I scan it.

Thanks for your help.
My System SpecsSystem Spec
.


17 Jun 2011   #4

Windows 7 Ultimate x64
 
 

Here is the zip as promised


Any help is appreciated.


Thanks in advance
My System SpecsSystem Spec
17 Jun 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by timestap View Post
Here is the zip as promised


Any help is appreciated.


Thanks in advance
Sorry but still Related to nusb3xhc.sys USB 3.0 Host Controller Driver from NEC Electronics Corporation.

might want to investigate on their site.

Code:
Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Debug Info 2\Windows_NT6_BSOD_jcgriff2\061611-23602-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c12000 PsLoadedModuleList = 0xfffff800`02e57650
Debug session time: Thu Jun 16 17:27:35.434 2011 (GMT-4)
System Uptime: 0 days 0:05:34.542
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
..........
Unable to load image \SystemRoot\system32\DRIVERS\nusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for nusb3xhc.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck E0010002, {fffffa8006841000, c, 205, 94e}

Probably caused by : nusb3xhc.sys ( nusb3xhc+14bbc )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Unknown bugcheck code (e0010002)
Unknown bugcheck description
Arguments:
Arg1: fffffa8006841000
Arg2: 000000000000000c
Arg3: 0000000000000205
Arg4: 000000000000094e

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xE0010002

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff88008baebbc to fffff80002c91d00

STACK_TEXT:  
fffff880`03769b38 fffff880`08baebbc : 00000000`e0010002 fffffa80`06841000 00000000`0000000c 00000000`00000205 : nt!KeBugCheckEx
fffff880`03769b40 00000000`e0010002 : fffffa80`06841000 00000000`0000000c 00000000`00000205 00000000`0000094e : nusb3xhc+0x14bbc
fffff880`03769b48 fffffa80`06841000 : 00000000`0000000c 00000000`00000205 00000000`0000094e 00000000`00000000 : 0xe0010002
fffff880`03769b50 00000000`0000000c : 00000000`00000205 00000000`0000094e 00000000`00000000 00000000`00000000 : 0xfffffa80`06841000
fffff880`03769b58 00000000`00000205 : 00000000`0000094e 00000000`00000000 00000000`00000000 fffff880`08b9bc19 : 0xc
fffff880`03769b60 00000000`0000094e : 00000000`00000000 00000000`00000000 fffff880`08b9bc19 fffffa80`00000205 : 0x205
fffff880`03769b68 00000000`00000000 : 00000000`00000000 fffff880`08b9bc19 fffffa80`00000205 fffffa80`06841000 : 0x94e


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nusb3xhc+14bbc
fffff880`08baebbc ??              ???

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nusb3xhc+14bbc

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nusb3xhc

IMAGE_NAME:  nusb3xhc.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4da56d4d

FAILURE_BUCKET_ID:  X64_0xE0010002_nusb3xhc+14bbc

BUCKET_ID:  X64_0xE0010002_nusb3xhc+14bbc

Followup: MachineOwner
---------
My System SpecsSystem Spec
19 Jun 2011   #6

Windows 7 Ultimate x64
 
 

alright thanks for your help ill see what i can do with contacting them
My System SpecsSystem Spec
23 Jun 2011   #7

Windows 7 Ultimate x64
 
 
Another BSOD

hey guys I have another problem I think using the debugger tool it is related to PCI. It is similar to another post on this forum but it did not tell me how to solve it


I have attached the file

Thanks
My System SpecsSystem Spec
23 Jun 2011   #8

Windows 7 Ultimate x64
 
 

Here is the attachment sorry
My System SpecsSystem Spec
26 Jun 2011   #9

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by timestap View Post
Here is the attachment sorry

*** WARNING: Unable to verify timestamp for NETw5s64.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys
Probably caused by : NETw5s64.sys


I would re-install with the newest.
My System SpecsSystem Spec
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 BSOD on Envy 15 2nd Gen on when hibernating/resuming from hibernate




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