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Windows 7: Windows Explorer has stopped working

15 Jun 2011   #1
DocTesh

Windows 7 Home edition (32-bit)
 
 
Windows Explorer has stopped working

[ATTACH][/ATTACH]Hello all.

This is my first post here and I was hoping someone with a little more computer knowledge than myself, which isn't much at all, could help me out.

I've had this problem for a couple of weeks now.

It initially started when I downloaded a torrent that was a folder containing a video. Once the download had completed I attempted to open the folder but I got the message "Windows Explorer has stopped working - windows is checking for a solution to the problem", then a different windows pops up with "Windows explorer is restarting". After a few seconds the start bar vanishes then comes back almost immediately. I thought that possible the folder I had downloaded was corrupt so tried deleting it, but when I right clicked on the folder I got the same. I used a program called Glary utilities to permanently delete the folder and that did the trick.

A few days passed and I used utorrent to download another, different video, which was also contained in a folder, and I am having the same message come up on this one - "Windows Explorer has stopped working - windows is checking for a solution to the problem" This is the only folder, as far as I'm aware, that this happens with.

One time when I tried to open it the following came up instead of the usual "windows explorer has stopped" - The instruction at 0x0a04b890 referenced memory at 0x033f3d0e. The memory could not be read. Click on OK to terminate this program.

I've looked around and tried to solve the issue myself - run scndisk, chkdisk, spybot S&D, malwarebytes, Avast and Microsoft security essentials and some registry cleaners/fixers but nothing has helped. I also downloaded a program called "WER_Explorer" which apparently creates a dump file whenever the error occurs, but I can't open make any sense of it all. I downlaoded the above program from http://cid-128fc518635be2dc.skydrive...E_Explorer.reg. Not sure if this was the right thing to do.

Strangely, I can access the folder when I run in safe mode, and the folder is shared on a home network and I can access it from my laptop.

I'd appreciate any help/advice with this as it's really driving me crazy.

SOrry about the long-winded post too, but wanted to give as much info as possible. I've tried to attach the .dmp file that is created every time the error happens but I think it's an invalid file type for upload


My System SpecsSystem Spec
.
15 Jun 2011   #2
DocTesh

Windows 7 Home edition (32-bit)
 
 

Success!!

I managed to find out that it was DivXMSource.dll that was causing the windows explorer crashes, so uninstalled DivX bundle and the folder can be accessed now.

I was wondering how I may go about removing that WER_explorer.reg software/registry edit that I installed though.

Any ideas?
My System SpecsSystem Spec
29 Aug 2012   #3
Bone24

Windows 7 Ultimate x64
 
 

Hey DocTesh,
How do I uninstall the DivX Bundle ?? I have the same problem you had
My System SpecsSystem Spec
.

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 Windows Explorer has stopped working




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