BSOD only when playing video in Premiere Pro

lincnlogs · 16 Jun 2011

I am consistently getting a BSOD when playing video in Adobe Premiere Pro CS5. I get errors such as:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002AF87D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I have done some searching in details on this forum on other problems and have tried to search out the issue, but to no avail. I have tired ‘driver verifier’ and it came back with “special_pool_dected_memory-coruption”.
I have also seen in the BSOD, “driver_IRQ_NOT_LEES_OR_EQUAL_TO” and problems with “nvlddmkm.sys”
I have uninstalled and reinstalled video drivers, created new project files, nothing seems to work. It crashes every time without fail.
I am running Win 7x64
8Gbs RAM,
2x Nvidia GeForce 8800 Ultra’s
System drive is 15kRPM
Content and workspace is on a DroboPro connected via ISCSI
Any help is greatly appreciated.
Thank you.

mgorman87 · 16 Jun 2011

Please run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - https://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan usings SeaTools - SeaTools for Windows | Seagate - Both long and short tests

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 16 14:03:12.920 2011 (UTC - 4:00)
System Uptime: 0 days 0:00:12.232
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+232f2 )
BUGCHECK_STR:  0xC1_30
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xC1_30_nt!_??_::FNODOBFM::_string_+232f2
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  9 14:02:26.223 2011 (UTC - 4:00)
System Uptime: 0 days 0:14:32.925
Probably caused by : tcpip.sys ( tcpip!FlReceiveNetBufferListChain+b2 )
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
BUGCHECK_STR:  0xc4_91
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xc4_91_tcpip!FlReceiveNetBufferListChain+b2
BiosReleaseDate = 06/25/2008
SystemManufacturer =  EVGA 
SystemProductName = 132-CK-NF79
CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3333
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun  9 12:44:10.179 2011 (UTC - 4:00)
System Uptime: 0 days 0:45:48.490
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
BiosReleaseDate = 06/25/2008
SystemManufacturer =  EVGA 
SystemProductName = 132-CK-NF79
CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3333
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Wed Jun  8 17:37:07.553 2011 (UTC - 4:00)
System Uptime: 0 days 0:36:52.864
*** WARNING: Unable to verify timestamp for nvstor.sys
*** ERROR: Module load completed but symbols could not be loaded for nvstor.sys
Probably caused by : nvstor.sys ( nvstor+85bd )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x7f_8_nvstor+85bd
BiosReleaseDate = 06/25/2008
SystemManufacturer =  EVGA 
SystemProductName = 132-CK-NF79
CPUID:        "Intel(R) Core(TM)2 Extreme CPU Q6850  @ 3.00GHz"
MaxSpeed:     3000
CurrentSpeed: 3333
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

lincnlogs · 20 Jun 2011

I ran all tests you recommended below with zero errors. Memtest 86 ran overnight for 7 passes and zero errors. (I was really thinking it was going to be the memory…)
SeaTools ran both long and short tests with no errors as well. (ran on both 15k sys drive and drobo)
Today I’m going to try a Adobe Project file and content only on the C: drive while the Drobo is off and unplugged. This will eliminate any network card driver/drobopro errors that maybe behind this and if I am still getting the same result, then I can focus on something else. Don’t know what, but something else.
What else should I try?
Thank you for your help.

mgorman87 · 21 Jun 2011

What type of power supply do you have?

lincnlogs · 21 Jun 2011

Type unknown. 1000W though. Should be tons of power.

mgorman87 · 23 Jun 2011

Wattage doesn't mean anything. If it is a cheap PSU then you can still run into issues even though you have tons of power.

lincnlogs · 23 Jun 2011

I think I have solved the problem, inadvertently…
When I went to upgrade the firmware of the DroboPro it completely died on me. Drobo sent me another one as it was under warranty and the new drobo has the latest firmware and new software to run it. I was able to edit all day today with ZERO BSOD’s! I was never able to do this before. Let’s keep our fingers crossed that this is the issue and now it is solved. Thank you everyone for their help!

BSOD only when playing video in Premiere Pro

BSOD only when playing video in Premiere Pro

tests ran....