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Windows 7: Recurring intermittent BSOD on Startup

17 Jun 2011   #1

Windows 7 Home Premium 32 bit
 
 
Recurring intermittent BSOD on Startup

Hello everybody.

I have a bit of a problem with a recurring, intermittent, BSOD. Basically it doesn't actually cause much trouble, but sometimes when I start up my notebook it will suffer a BSOD before it gets to the log-on screen.
It seems to do a memory dump then restarts the computer and gives the typical option to start normally or run repairs. When I choose to continue and start normally it starts up perfectly.

I don't notice any actual performance issues once I am logged on though...

I have had this issue for sometime now and I have run through the repair cycle several times which have all resulted in reverting to an earlier system restore point but eventually the BSOD crops up again.

I would very much like to solve the actual underlying issue that is causing the problem...

The latest BSOD had the following info:
BCCode: 1000007e
BCP1: C0000005
BCP2: 83C32372
BCP3: 80786890
BCP4: 80786470
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

The .zip file contains the output from the BSOD Dump & System File Collection app and system health rapport as per the posting instructions.

My notebook is a Samsung R580 running Windows 7 Home Premium 32 bit. If any further hardware spec info is needed let me know.

Thanks in advance for any and all help.


My System SpecsSystem Spec
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17 Jun 2011   #2

Windows 7 Home Premium 32 bit
 
 

Thank you for the information and suggestions.

I'm not sure where to see that it was a (7f) BSOD, I had been looking for info on (7e) BSODs...

I think I will switch to Microsoft Security Essentials and see if the BSOD returns.

Other than switching anti-virus programs do you have any other suggestions for possible causes? (I was thinking it might be a driver issue?).
My System SpecsSystem Spec
17 Jun 2011   #3

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Hightower99 View Post
Thank you for the information and suggestions.

I'm not sure where to see that it was a (7f) BSOD, I had been looking for info on (7e) BSODs...

I think I will switch to Microsoft Security Essentials and see if the BSOD returns.

Other than switching anti-virus programs do you have any other suggestions for possible causes? (I was thinking it might be a driver issue?).

My mistake, and I am sorry. Yours is a 7e, not 7f. I mis read and am glad you pointed it out.

Other than the Avast (which I would still recommend replacing) there are these

If you are not equipped to debug this problem, you should use some basic troubleshooting techniques.
  • Make sure you have enough disk space.
  • If a driver is identified in the bug check message, disable the driver or check with the manufacturer for driver updates.
  • Try changing video adapters.
  • Check with your hardware vendor for any BIOS updates.
  • Disable BIOS memory options such as caching or shadowing.
My System SpecsSystem Spec
.


17 Jun 2011   #4

Windows 7 Home Premium 32 bit
 
 

No worries on the misread, that can happen to the best of us.

Unfortunately I have had another BSOD. It gave the following info:
BCCode: 1000007e
BCP1: C0000005
BCP2: 83C2A372
BCP3: 80786890
BCP4: 80786470
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Which seems to be the same except for a slightly different BCP2 code.
I looked through the system health rapport and the only thing I found that might be a problem is a service called HomeGroupProvider which was stopped with an abnormal exitcode of 1068 (apparently it should be 0 or 1077)? Not sure what that means or how serious that is?

Anyways I did change to MSE and as for your other suggestions:
-I have plenty of free disc space >200GB
-No driver was identified (as far as I could see)
-Not sure what you mean by "changing video adapters" I am using a laptop and using the built-in screen. My GPU driver is fully updated and I use Driver Cleaner every time I update.
-I have the latest BIOS from Samsung installed
-I don't think I have those options or the like in my BIOS but I can take another look...

I've included a new set of the dump files and system health rapport

Any further help / enlightenment would be greatly appreciated.

Thanks in advance.
My System SpecsSystem Spec
17 Jun 2011   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Hightower99 View Post
No worries on the misread, that can happen to the best of us.

Unfortunately I have had another BSOD. It gave the following info:
BCCode: 1000007e
BCP1: C0000005
BCP2: 83C2A372
BCP3: 80786890
BCP4: 80786470
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Which seems to be the same except for a slightly different BCP2 code.
I looked through the system health rapport and the only thing I found that might be a problem is a service called HomeGroupProvider which was stopped with an abnormal exitcode of 1068 (apparently it should be 0 or 1077)? Not sure what that means or how serious that is?

Anyways I did change to MSE and as for your other suggestions:
-I have plenty of free disc space >200GB
-No driver was identified (as far as I could see)
-Not sure what you mean by "changing video adapters" I am using a laptop and using the built-in screen. My GPU driver is fully updated and I use Driver Cleaner every time I update.
-I have the latest BIOS from Samsung installed
-I don't think I have those options or the like in my BIOS but I can take another look...

I've included a new set of the dump files and system health rapport

Any further help / enlightenment would be greatly appreciated.

Thanks in advance.
I spotted something that my be the problem. sptd.sys is one of the larger causes of bsod's

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%.

They use a driver, found in your dmp,sptd.sys, that is notorious for causing BSODs.

Use this SPTD uninstaller DuplexSecure - Downloads

when you're done you can use this Freeware MagicISO Virtual CD/DVD-ROM(MagicDisc) in its place.
My System SpecsSystem Spec
19 Jun 2011   #6

Windows 7 Home Premium 32 bit
 
 

Well I do believe that my problem is solved! No BSODs since the last one and around a dozen start-ups/restarts so far.

I guess it was the sptd.sys driver that was causing the problem. The removal program worked perfectly.

Thank you very much for the prompt assistance.
My System SpecsSystem Spec
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 Recurring intermittent BSOD on Startup





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