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Windows 7: BSOD. while in a video game


18 Jun 2011   #1

Windows 8.1 Pro x64
 
 
BSOD. while in a video game

not sure what happened exactly, was playing DiRT 3 and i was sliding and blue screened out of no where, just got the game so i made sure to update my drivers before i played. i use a dual screen on my 5770

anyone help me out here, im afraid to play my game again lol.

just updated the catalyst to 11.6 if that makes a difference

build is under my sig

thanks for any prompt responses cause im trying to get my game on haha


My System SpecsSystem Spec
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18 Jun 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Well the only way this can be good news is if you are overclocked, that would explain a hardware fault like this.
Also it can be the result of an overheat on rare occasions.

Other than that it's going to be an actual hardware problem.
The Whea error is pretty specific.

Code:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa80069c6038, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031af6f0 fffff800`034e2d29 : fffffa80`069c6010 fffffa80`05219040 00000000`0000000c 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031afc10 fffff800`033c2217 : fffffa80`069c6010 fffff800`0343c658 fffffa80`05219040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031afc40 fffff800`03329865 : fffff800`0349e3a0 00000000`00000001 fffffa80`069967f0 fffffa80`05219040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031afc80 fffff800`032a9a21 : fffff880`00c65e00 fffff800`03329840 fffffa80`05219000 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031afcb0 fffff800`0353ccce : 00000000`00000000 fffffa80`05219040 00000000`00000080 fffffa80`05209040 : nt!ExpWorkerThread+0x111
fffff880`031afd40 fffff800`03290fe6 : fffff880`02f64180 fffffa80`05219040 fffff880`02f6efc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031afd80 00000000`00000000 : fffff880`031b0000 fffff880`031aa000 fffff880`031aed90 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
I notice you are saying this is happening with a newer game, you may want to consider turning down the settings.

The easiest fix I know for this error is to remove any overclocks (cpu/ram/gpu) that may be in place.
My System SpecsSystem Spec
19 Jun 2011   #3

Windows 8.1 Pro x64
 
 

i been seeing on one of my screens an occasional flash of a black bar across the semi bottom of the screen, i have noticed it when i have video on one, and im browsing on the other, and i used the recommended settings for the game, benchmarked and i was running about 55FPS average. although, i have been playing crysis 2 on max settings using the advanced options executable and have had no such problems with a couple hours strong of playing. im thinking its my video card, also, its been hot as of late, and my card is idling around 41c when usually its about 34c and full load on 60c rather than the 50c normally. just a hot day out here in sunny CA i supposed cause ive never experienced it. i am not overclocked either. im thinking it might have over heated. cause i didnt actually SEE the blue screen, both of my monitors acted like i disconnected em.


also i am playing in direct x 11 if that makes a difference, so i think youre right, basic over heating

i got one of those Twin Frozr II cards, guess i need to go buy a new one, oh well, it will do for now.
My System SpecsSystem Spec
.


19 Jun 2011   #4

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Actually that's fine for a under stress temp.
Nothing is overclocked?
My System SpecsSystem Spec
19 Jun 2011   #5

Windows 8.1 Pro x64
 
 

nothing. i dont use the AMD over drive either, maybe the card is running on its last leg? the thing is only like 4 months old at the max.
My System SpecsSystem Spec
19 Jun 2011   #6

Windows 8.1 Pro x64
 
 

COuld it be my power supply under powering the card through the 6 pin? i had made a thread asking if that would lead me to have BSOD before, wondering if its not getting its ample power.
My System SpecsSystem Spec
19 Jun 2011   #7

Windows 8.1 Pro x64
 
 

still wondering if anyone else can take a stab, still confused it just did that AFTER i installed the new drivers =/
My System SpecsSystem Spec
19 Jun 2011   #8

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

You could always flush and reinstall the drivers there's several tools for it.
The best one for graphics drivers is probably this one.
Phyxion.net - Driver Sweeper

Make sure you are getting drivers from the source whenever possible as well.
In your case this means the ati/amd website.
My System SpecsSystem Spec
19 Jun 2011   #9

Windows 8.1 Pro x64
 
 

well im getting the drivers from the catalyst center that gives me an option to update and downloads the right files. thats not an issue, so ima go ahead and try that and see if it resolves it
My System SpecsSystem Spec
19 Jun 2011   #10

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Yeah you need a complete removal there including the control center, and reinstall.
That's why I referenced you to driver cleaner there.
My System SpecsSystem Spec
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 BSOD. while in a video game




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