Windows 7: BSOD 0x000000c2 Windows 7 please help

asiandoll · 20 Jun 2011

Whenever I close the lid for my laptop, the laptop always restarts and after it boots I get the windows recovered from unexpected error.

The event viewer shows me this "The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x00000007, 0x00001097, 0x085e000d, 0x861d80d0). A dump was saved in: C:\Windows\MEMORY.DMP. "

**yowanvista** · 20 Jun 2011

A lot of issues

Remove Hotspot shield and any AVG software, use MSE instead
Run a scan of Malwarebytes, you system is likely to be infected with malware

Upgrade/Remove any Cisco VPN software
Update Lenovo active protection Lenovo Support - Drivers and software - ThinkPad
Update Intel Turbo Boost Driver http://downloadcenter.intel.com/Deta...7+Processoreng

Code:

BugCheck C2, {7, 1097, 85e000d, 861d80d0}

Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HssDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys
Unable to load image \SystemRoot\system32\DRIVERS\dne2000.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dne2000.sys
*** ERROR: Module load completed but symbols could not be loaded for dne2000.sys
GetPointerFromAddress: unable to read from 8337b718
Unable to read MiSystemVaType memory at 8335b160
*** WARNING: Unable to verify timestamp for volmgrx.sys
*** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys
*** WARNING: Unable to verify timestamp for PxHelp20.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
*** WARNING: Unable to verify timestamp for amdxata.sys
*** ERROR: Module load completed but symbols could not be loaded for amdxata.sys
*** WARNING: Unable to verify timestamp for Msfs.SYS
*** ERROR: Module load completed but symbols could not be loaded for Msfs.SYS
*** WARNING: Unable to verify timestamp for msrpc.sys
*** ERROR: Module load completed but symbols could not be loaded for msrpc.sys
*** WARNING: Unable to verify timestamp for DozeHDD.sys
*** ERROR: Module load completed but symbols could not be loaded for DozeHDD.sys
*** WARNING: Unable to verify timestamp for Fs_Rec.sys
*** ERROR: Module load completed but symbols could not be loaded for Fs_Rec.sys
*** WARNING: Unable to verify timestamp for avgrkx86.sys
*** ERROR: Module load completed but symbols could not be loaded for avgrkx86.sys
*** WARNING: Unable to verify timestamp for ksecpkg.sys
*** ERROR: Module load completed but symbols could not be loaded for ksecpkg.sys
*** WARNING: Unable to verify timestamp for fvevol.sys
*** ERROR: Module load completed but symbols could not be loaded for fvevol.sys
*** WARNING: Unable to verify timestamp for ApsHM86.sys
*** ERROR: Module load completed but symbols could not be loaded for ApsHM86.sys
*** WARNING: Unable to verify timestamp for spldr.sys
*** ERROR: Module load completed but symbols could not be loaded for spldr.sys
*** WARNING: Unable to verify timestamp for Apsx86.sys
*** ERROR: Module load completed but symbols could not be loaded for Apsx86.sys
*** WARNING: Unable to verify timestamp for vmstorfl.sys
*** ERROR: Module load completed but symbols could not be loaded for vmstorfl.sys
*** WARNING: Unable to verify timestamp for AVGIDSEH.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSEH.Sys
*** WARNING: Unable to verify timestamp for avgmfx86.sys
*** ERROR: Module load completed but symbols could not be loaded for avgmfx86.sys
*** WARNING: Unable to verify timestamp for Null.SYS
*** ERROR: Module load completed but symbols could not be loaded for Null.SYS
*** WARNING: Unable to verify timestamp for dump_iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys
*** WARNING: Unable to verify timestamp for Impcd.sys
*** ERROR: Module load completed but symbols could not be loaded for Impcd.sys
*** WARNING: Unable to verify timestamp for avgtdix.sys
*** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys
*** WARNING: Unable to verify timestamp for Tppwr32v.sys
*** ERROR: Module load completed but symbols could not be loaded for Tppwr32v.sys
*** WARNING: Unable to verify timestamp for smiif32.sys
*** ERROR: Module load completed but symbols could not be loaded for smiif32.sys
*** WARNING: Unable to verify timestamp for GEARAspiWDM.sys
*** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys
*** WARNING: Unable to verify timestamp for avgldx86.sys
*** ERROR: Module load completed but symbols could not be loaded for avgldx86.sys
*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
*** WARNING: Unable to verify timestamp for ibmpmdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for ibmpmdrv.sys
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
*** WARNING: Unable to verify timestamp for HECI.sys
*** ERROR: Module load completed but symbols could not be loaded for HECI.sys
*** WARNING: Unable to verify timestamp for e1k6232.sys
*** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys
*** WARNING: Unable to verify timestamp for usbehci.sys
*** ERROR: Module load completed but symbols could not be loaded for usbehci.sys
*** WARNING: Unable to verify timestamp for rimspe86.sys
*** ERROR: Module load completed but symbols could not be loaded for rimspe86.sys
*** WARNING: Unable to verify timestamp for taphss.sys
*** ERROR: Module load completed but symbols could not be loaded for taphss.sys
*** WARNING: Unable to verify timestamp for RimSerial.sys
*** ERROR: Module load completed but symbols could not be loaded for RimSerial.sys
*** WARNING: Unable to verify timestamp for psadd.sys
*** ERROR: Module load completed but symbols could not be loaded for psadd.sys
*** WARNING: Unable to verify timestamp for Tvti2c.sys
*** ERROR: Module load completed but symbols could not be loaded for Tvti2c.sys
*** WARNING: Unable to verify timestamp for ks.sys
*** ERROR: Module load completed but symbols could not be loaded for ks.sys
*** WARNING: Unable to verify timestamp for bpenum.sys
*** ERROR: Module load completed but symbols could not be loaded for bpenum.sys
*** WARNING: Unable to verify timestamp for usbhub.sys
*** ERROR: Module load completed but symbols could not be loaded for usbhub.sys
*** WARNING: Unable to verify timestamp for NETw5s32.sys
*** ERROR: Module load completed but symbols could not be loaded for NETw5s32.sys
*** WARNING: Unable to verify timestamp for lmimirr.sys
*** ERROR: Module load completed but symbols could not be loaded for lmimirr.sys
*** WARNING: Unable to verify timestamp for CHDRT32.sys
*** ERROR: Module load completed but symbols could not be loaded for CHDRT32.sys
*** WARNING: Unable to verify timestamp for drmk.sys
*** ERROR: Module load completed but symbols could not be loaded for drmk.sys
*** WARNING: Unable to verify timestamp for HSXHWAZL.sys
*** ERROR: Module load completed but symbols could not be loaded for HSXHWAZL.sys
*** WARNING: Unable to verify timestamp for 5U877.sys
*** ERROR: Module load completed but symbols could not be loaded for 5U877.sys
*** WARNING: Unable to verify timestamp for bpusb.sys
*** ERROR: Module load completed but symbols could not be loaded for bpusb.sys
*** WARNING: Unable to verify timestamp for bpmp.sys
*** ERROR: Module load completed but symbols could not be loaded for bpmp.sys
*** WARNING: Unable to verify timestamp for CipcCdp.sys
*** ERROR: Module load completed but symbols could not be loaded for CipcCdp.sys
*** WARNING: Unable to verify timestamp for IntcDAud.sys
*** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys
*** WARNING: Unable to verify timestamp for smihlp.sys
*** ERROR: Module load completed but symbols could not be loaded for smihlp.sys
*** WARNING: Unable to verify timestamp for HSX_DPV.sys
*** ERROR: Module load completed but symbols could not be loaded for HSX_DPV.sys
*** WARNING: Unable to verify timestamp for HSX_CNXT.sys
*** ERROR: Module load completed but symbols could not be loaded for HSX_CNXT.sys
*** WARNING: Unable to verify timestamp for cdd.dll
*** ERROR: Module load completed but symbols could not be loaded for cdd.dll
*** WARNING: Unable to verify timestamp for ATMFD.DLL
*** ERROR: Module load completed but symbols could not be loaded for ATMFD.DLL
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
*** WARNING: Unable to verify timestamp for TSDDD.dll
*** ERROR: Module load completed but symbols could not be loaded for TSDDD.dll
*** WARNING: Unable to verify timestamp for TurboB.sys
*** ERROR: Module load completed but symbols could not be loaded for TurboB.sys
*** WARNING: Unable to verify timestamp for adfs.SYS
*** ERROR: Module load completed but symbols could not be loaded for adfs.SYS
*** WARNING: Unable to verify timestamp for AVGIDSShim.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSShim.Sys
*** WARNING: Unable to verify timestamp for AVGIDSDriver.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSDriver.Sys
*** WARNING: Unable to verify timestamp for CVPNDRVA.sys
*** ERROR: Module load completed but symbols could not be loaded for CVPNDRVA.sys
*** WARNING: Unable to verify timestamp for RaInfo.sys
*** ERROR: Module load completed but symbols could not be loaded for RaInfo.sys
*** WARNING: Unable to verify timestamp for LMIRfsDriver.sys
*** ERROR: Module load completed but symbols could not be loaded for LMIRfsDriver.sys
*** WARNING: Unable to verify timestamp for mdmxsdk.sys
*** ERROR: Module load completed but symbols could not be loaded for mdmxsdk.sys
*** WARNING: Unable to verify timestamp for peauth.sys
*** ERROR: Module load completed but symbols could not be loaded for peauth.sys
*** WARNING: Unable to verify timestamp for regi.sys
*** ERROR: Module load completed but symbols could not be loaded for regi.sys
*** WARNING: Unable to verify timestamp for SBKUPNT.SYS
*** ERROR: Module load completed but symbols could not be loaded for SBKUPNT.SYS
*** WARNING: Unable to verify timestamp for secdrv.SYS
*** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS
*** WARNING: Unable to verify timestamp for XAudio32.sys
*** ERROR: Module load completed but symbols could not be loaded for XAudio32.sys
*** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys
*** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys
*** WARNING: Unable to verify timestamp for DKRtWrt.sys
*** ERROR: Module load completed but symbols could not be loaded for DKRtWrt.sys
*** WARNING: Unable to verify timestamp for prepdrv.sys
*** ERROR: Module load completed but symbols could not be loaded for prepdrv.sys
Probably caused by : HssDrv.sys ( HssDrv+1e6d )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BAD_POOL_CALLER (c2)
The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
Arguments:
Arg1: 00000007, Attempt to free pool which was already freed
Arg2: 00001097, (reserved)
Arg3: 085e000d, Memory contents of the pool block
Arg4: 861d80d0, Address of the block of pool being deallocated

Debugging Details:
------------------

GetPointerFromAddress: unable to read from 8337b718
Unable to read MiSystemVaType memory at 8335b160

POOL_ADDRESS: GetPointerFromAddress: unable to read from 8337b718
Unable to read MiSystemVaType memory at 8335b160
 861d80d0 

BUGCHECK_STR:  0xc2_7

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 8ba49651 to 833321b6

STACK_TEXT:  
8d987904 8ba49651 861d80d0 00000000 8d987954 nt!ExFreePoolWithTag+0x1b1
8d987914 8b401e6d 861d80d0 00000000 00000000 ndis!NdisFreeMemory+0x16
WARNING: Stack unwind information not available. Following frames may be wrong.
8d987954 8baafb82 00000000 8d98797c 88718944 HssDrv+0x1e6d
8d9879ec 8baaf673 88a190e0 859c6980 8ba7d318 ndis!ndisInitializeBinding+0x255
8d987a7c 8bac2d14 88a190e0 00000000 00000000 ndis!ndisCheckAdapterBindings+0x186
8d987aa0 8bac323d 00000000 9ba02020 00000000 ndis!ndisIMInitializeDeviceInstance+0x93
8d987ac0 8b5c465c 88717da8 9ba0224c 9ba02020 ndis!NdisIMInitializeDeviceInstanceEx+0x101
8d987b0c 8baafb82 8d987b9c 8d987b34 8857468c dne2000+0xa65c
8d987ba4 8baaf673 885ee0e0 86657030 00000000 ndis!ndisInitializeBinding+0x255
8d987c34 8babfde1 885ee0e0 00000000 00000000 ndis!ndisCheckAdapterBindings+0x186
8d987cf0 8baae013 88903b58 885ee0e0 8d987d50 ndis!ndisDevicePowerOn+0x79b
8d987d00 8328103b 88903b58 00000000 859aea70 ndis!ndisWorkItemHandler+0xe
8d987d50 834219df 00000001 bccc8d15 00000000 nt!ExpWorkerThread+0x10d
8d987d90 832d31d9 83280f2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  kb

FOLLOWUP_IP: 
HssDrv+1e6d
8b401e6d ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  HssDrv+1e6d

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HssDrv

IMAGE_NAME:  HssDrv.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c7fe2f3

FAILURE_BUCKET_ID:  0xc2_7_HssDrv+1e6d

BUCKET_ID:  0xc2_7_HssDrv+1e6d

Followup: MachineOwner
---------

asiandoll · 21 Jun 2011

Thank you very much, I did what you told me to do and so far no crashes for the day as yet... I found malware and it was removed by the software...

Windows 7: BSOD 0x000000c2 Windows 7 please help

BSOD 0x000000c2 Windows 7 please help problems?