Whenever I close the lid for my laptop, the laptop always restarts and after it boots I get the windows recovered from unexpected error.
The event viewer shows me this "The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c2 (0x00000007, 0x00001097, 0x085e000d, 0x861d80d0). A dump was saved in: C:\Windows\MEMORY.DMP. "
A lot of issues
Remove Hotspot shield and any AVG software, use MSE instead
Run a scan of Malwarebytes, you system is likely to be infected with malware
Upgrade/Remove any Cisco VPN software
Update Lenovo active protection Lenovo Support - Drivers and software - ThinkPad
Update Intel Turbo Boost Driver http://downloadcenter.intel.com/Deta...7+Processoreng
Code:BugCheck C2, {7, 1097, 85e000d, 861d80d0} Unable to load image \SystemRoot\system32\DRIVERS\HssDrv.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for HssDrv.sys *** ERROR: Module load completed but symbols could not be loaded for HssDrv.sys Unable to load image \SystemRoot\system32\DRIVERS\dne2000.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for dne2000.sys *** ERROR: Module load completed but symbols could not be loaded for dne2000.sys GetPointerFromAddress: unable to read from 8337b718 Unable to read MiSystemVaType memory at 8335b160 *** WARNING: Unable to verify timestamp for volmgrx.sys *** ERROR: Module load completed but symbols could not be loaded for volmgrx.sys *** WARNING: Unable to verify timestamp for PxHelp20.sys *** ERROR: Module load completed but symbols could not be loaded for PxHelp20.sys *** WARNING: Unable to verify timestamp for iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys *** WARNING: Unable to verify timestamp for amdxata.sys *** ERROR: Module load completed but symbols could not be loaded for amdxata.sys *** WARNING: Unable to verify timestamp for Msfs.SYS *** ERROR: Module load completed but symbols could not be loaded for Msfs.SYS *** WARNING: Unable to verify timestamp for msrpc.sys *** ERROR: Module load completed but symbols could not be loaded for msrpc.sys *** WARNING: Unable to verify timestamp for DozeHDD.sys *** ERROR: Module load completed but symbols could not be loaded for DozeHDD.sys *** WARNING: Unable to verify timestamp for Fs_Rec.sys *** ERROR: Module load completed but symbols could not be loaded for Fs_Rec.sys *** WARNING: Unable to verify timestamp for avgrkx86.sys *** ERROR: Module load completed but symbols could not be loaded for avgrkx86.sys *** WARNING: Unable to verify timestamp for ksecpkg.sys *** ERROR: Module load completed but symbols could not be loaded for ksecpkg.sys *** WARNING: Unable to verify timestamp for fvevol.sys *** ERROR: Module load completed but symbols could not be loaded for fvevol.sys *** WARNING: Unable to verify timestamp for ApsHM86.sys *** ERROR: Module load completed but symbols could not be loaded for ApsHM86.sys *** WARNING: Unable to verify timestamp for spldr.sys *** ERROR: Module load completed but symbols could not be loaded for spldr.sys *** WARNING: Unable to verify timestamp for Apsx86.sys *** ERROR: Module load completed but symbols could not be loaded for Apsx86.sys *** WARNING: Unable to verify timestamp for vmstorfl.sys *** ERROR: Module load completed but symbols could not be loaded for vmstorfl.sys *** WARNING: Unable to verify timestamp for AVGIDSEH.Sys *** ERROR: Module load completed but symbols could not be loaded for AVGIDSEH.Sys *** WARNING: Unable to verify timestamp for avgmfx86.sys *** ERROR: Module load completed but symbols could not be loaded for avgmfx86.sys *** WARNING: Unable to verify timestamp for Null.SYS *** ERROR: Module load completed but symbols could not be loaded for Null.SYS *** WARNING: Unable to verify timestamp for dump_iaStor.sys *** ERROR: Module load completed but symbols could not be loaded for dump_iaStor.sys *** WARNING: Unable to verify timestamp for Impcd.sys *** ERROR: Module load completed but symbols could not be loaded for Impcd.sys *** WARNING: Unable to verify timestamp for avgtdix.sys *** ERROR: Module load completed but symbols could not be loaded for avgtdix.sys *** WARNING: Unable to verify timestamp for Tppwr32v.sys *** ERROR: Module load completed but symbols could not be loaded for Tppwr32v.sys *** WARNING: Unable to verify timestamp for smiif32.sys *** ERROR: Module load completed but symbols could not be loaded for smiif32.sys *** WARNING: Unable to verify timestamp for GEARAspiWDM.sys *** ERROR: Module load completed but symbols could not be loaded for GEARAspiWDM.sys *** WARNING: Unable to verify timestamp for avgldx86.sys *** ERROR: Module load completed but symbols could not be loaded for avgldx86.sys *** WARNING: Unable to verify timestamp for intelppm.sys *** ERROR: Module load completed but symbols could not be loaded for intelppm.sys *** WARNING: Unable to verify timestamp for SynTP.sys *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys *** WARNING: Unable to verify timestamp for ibmpmdrv.sys *** ERROR: Module load completed but symbols could not be loaded for ibmpmdrv.sys *** WARNING: Unable to verify timestamp for igdkmd32.sys *** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys *** WARNING: Unable to verify timestamp for HECI.sys *** ERROR: Module load completed but symbols could not be loaded for HECI.sys *** WARNING: Unable to verify timestamp for e1k6232.sys *** ERROR: Module load completed but symbols could not be loaded for e1k6232.sys *** WARNING: Unable to verify timestamp for usbehci.sys *** ERROR: Module load completed but symbols could not be loaded for usbehci.sys *** WARNING: Unable to verify timestamp for rimspe86.sys *** ERROR: Module load completed but symbols could not be loaded for rimspe86.sys *** WARNING: Unable to verify timestamp for taphss.sys *** ERROR: Module load completed but symbols could not be loaded for taphss.sys *** WARNING: Unable to verify timestamp for RimSerial.sys *** ERROR: Module load completed but symbols could not be loaded for RimSerial.sys *** WARNING: Unable to verify timestamp for psadd.sys *** ERROR: Module load completed but symbols could not be loaded for psadd.sys *** WARNING: Unable to verify timestamp for Tvti2c.sys *** ERROR: Module load completed but symbols could not be loaded for Tvti2c.sys *** WARNING: Unable to verify timestamp for ks.sys *** ERROR: Module load completed but symbols could not be loaded for ks.sys *** WARNING: Unable to verify timestamp for bpenum.sys *** ERROR: Module load completed but symbols could not be loaded for bpenum.sys *** WARNING: Unable to verify timestamp for usbhub.sys *** ERROR: Module load completed but symbols could not be loaded for usbhub.sys *** WARNING: Unable to verify timestamp for NETw5s32.sys *** ERROR: Module load completed but symbols could not be loaded for NETw5s32.sys *** WARNING: Unable to verify timestamp for lmimirr.sys *** ERROR: Module load completed but symbols could not be loaded for lmimirr.sys *** WARNING: Unable to verify timestamp for CHDRT32.sys *** ERROR: Module load completed but symbols could not be loaded for CHDRT32.sys *** WARNING: Unable to verify timestamp for drmk.sys *** ERROR: Module load completed but symbols could not be loaded for drmk.sys *** WARNING: Unable to verify timestamp for HSXHWAZL.sys *** ERROR: Module load completed but symbols could not be loaded for HSXHWAZL.sys *** WARNING: Unable to verify timestamp for 5U877.sys *** ERROR: Module load completed but symbols could not be loaded for 5U877.sys *** WARNING: Unable to verify timestamp for bpusb.sys *** ERROR: Module load completed but symbols could not be loaded for bpusb.sys *** WARNING: Unable to verify timestamp for bpmp.sys *** ERROR: Module load completed but symbols could not be loaded for bpmp.sys *** WARNING: Unable to verify timestamp for CipcCdp.sys *** ERROR: Module load completed but symbols could not be loaded for CipcCdp.sys *** WARNING: Unable to verify timestamp for IntcDAud.sys *** ERROR: Module load completed but symbols could not be loaded for IntcDAud.sys *** WARNING: Unable to verify timestamp for smihlp.sys *** ERROR: Module load completed but symbols could not be loaded for smihlp.sys *** WARNING: Unable to verify timestamp for HSX_DPV.sys *** ERROR: Module load completed but symbols could not be loaded for HSX_DPV.sys *** WARNING: Unable to verify timestamp for HSX_CNXT.sys *** ERROR: Module load completed but symbols could not be loaded for HSX_CNXT.sys *** WARNING: Unable to verify timestamp for cdd.dll *** ERROR: Module load completed but symbols could not be loaded for cdd.dll *** WARNING: Unable to verify timestamp for ATMFD.DLL *** ERROR: Module load completed but symbols could not be loaded for ATMFD.DLL *** WARNING: Unable to verify timestamp for win32k.sys *** ERROR: Module load completed but symbols could not be loaded for win32k.sys *** WARNING: Unable to verify timestamp for TSDDD.dll *** ERROR: Module load completed but symbols could not be loaded for TSDDD.dll *** WARNING: Unable to verify timestamp for TurboB.sys *** ERROR: Module load completed but symbols could not be loaded for TurboB.sys *** WARNING: Unable to verify timestamp for adfs.SYS *** ERROR: Module load completed but symbols could not be loaded for adfs.SYS *** WARNING: Unable to verify timestamp for AVGIDSShim.Sys *** ERROR: Module load completed but symbols could not be loaded for AVGIDSShim.Sys *** WARNING: Unable to verify timestamp for AVGIDSDriver.Sys *** ERROR: Module load completed but symbols could not be loaded for AVGIDSDriver.Sys *** WARNING: Unable to verify timestamp for CVPNDRVA.sys *** ERROR: Module load completed but symbols could not be loaded for CVPNDRVA.sys *** WARNING: Unable to verify timestamp for RaInfo.sys *** ERROR: Module load completed but symbols could not be loaded for RaInfo.sys *** WARNING: Unable to verify timestamp for LMIRfsDriver.sys *** ERROR: Module load completed but symbols could not be loaded for LMIRfsDriver.sys *** WARNING: Unable to verify timestamp for mdmxsdk.sys *** ERROR: Module load completed but symbols could not be loaded for mdmxsdk.sys *** WARNING: Unable to verify timestamp for peauth.sys *** ERROR: Module load completed but symbols could not be loaded for peauth.sys *** WARNING: Unable to verify timestamp for regi.sys *** ERROR: Module load completed but symbols could not be loaded for regi.sys *** WARNING: Unable to verify timestamp for SBKUPNT.SYS *** ERROR: Module load completed but symbols could not be loaded for SBKUPNT.SYS *** WARNING: Unable to verify timestamp for secdrv.SYS *** ERROR: Module load completed but symbols could not be loaded for secdrv.SYS *** WARNING: Unable to verify timestamp for XAudio32.sys *** ERROR: Module load completed but symbols could not be loaded for XAudio32.sys *** WARNING: Unable to verify timestamp for AVGIDSFilter.Sys *** ERROR: Module load completed but symbols could not be loaded for AVGIDSFilter.Sys *** WARNING: Unable to verify timestamp for DKRtWrt.sys *** ERROR: Module load completed but symbols could not be loaded for DKRtWrt.sys *** WARNING: Unable to verify timestamp for prepdrv.sys *** ERROR: Module load completed but symbols could not be loaded for prepdrv.sys Probably caused by : HssDrv.sys ( HssDrv+1e6d ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* BAD_POOL_CALLER (c2) The current thread is making a bad pool request. Typically this is at a bad IRQL level or double freeing the same allocation, etc. Arguments: Arg1: 00000007, Attempt to free pool which was already freed Arg2: 00001097, (reserved) Arg3: 085e000d, Memory contents of the pool block Arg4: 861d80d0, Address of the block of pool being deallocated Debugging Details: ------------------ GetPointerFromAddress: unable to read from 8337b718 Unable to read MiSystemVaType memory at 8335b160 POOL_ADDRESS: GetPointerFromAddress: unable to read from 8337b718 Unable to read MiSystemVaType memory at 8335b160 861d80d0 BUGCHECK_STR: 0xc2_7 CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT PROCESS_NAME: System CURRENT_IRQL: 0 LAST_CONTROL_TRANSFER: from 8ba49651 to 833321b6 STACK_TEXT: 8d987904 8ba49651 861d80d0 00000000 8d987954 nt!ExFreePoolWithTag+0x1b1 8d987914 8b401e6d 861d80d0 00000000 00000000 ndis!NdisFreeMemory+0x16 WARNING: Stack unwind information not available. Following frames may be wrong. 8d987954 8baafb82 00000000 8d98797c 88718944 HssDrv+0x1e6d 8d9879ec 8baaf673 88a190e0 859c6980 8ba7d318 ndis!ndisInitializeBinding+0x255 8d987a7c 8bac2d14 88a190e0 00000000 00000000 ndis!ndisCheckAdapterBindings+0x186 8d987aa0 8bac323d 00000000 9ba02020 00000000 ndis!ndisIMInitializeDeviceInstance+0x93 8d987ac0 8b5c465c 88717da8 9ba0224c 9ba02020 ndis!NdisIMInitializeDeviceInstanceEx+0x101 8d987b0c 8baafb82 8d987b9c 8d987b34 8857468c dne2000+0xa65c 8d987ba4 8baaf673 885ee0e0 86657030 00000000 ndis!ndisInitializeBinding+0x255 8d987c34 8babfde1 885ee0e0 00000000 00000000 ndis!ndisCheckAdapterBindings+0x186 8d987cf0 8baae013 88903b58 885ee0e0 8d987d50 ndis!ndisDevicePowerOn+0x79b 8d987d00 8328103b 88903b58 00000000 859aea70 ndis!ndisWorkItemHandler+0xe 8d987d50 834219df 00000001 bccc8d15 00000000 nt!ExpWorkerThread+0x10d 8d987d90 832d31d9 83280f2e 00000001 00000000 nt!PspSystemThreadStartup+0x9e 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19 STACK_COMMAND: kb FOLLOWUP_IP: HssDrv+1e6d 8b401e6d ?? ??? SYMBOL_STACK_INDEX: 2 SYMBOL_NAME: HssDrv+1e6d FOLLOWUP_NAME: MachineOwner MODULE_NAME: HssDrv IMAGE_NAME: HssDrv.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4c7fe2f3 FAILURE_BUCKET_ID: 0xc2_7_HssDrv+1e6d BUCKET_ID: 0xc2_7_HssDrv+1e6d Followup: MachineOwner ---------
Thank you very much, I did what you told me to do and so far no crashes for the day as yet... I found malware and it was removed by the software...
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