Windows 7: BSODing Again--Driver Issue?

ramennoodleking · 21 Jun 2011

First off, system specs:

Windows 7 home premium 64-bit
-came preinstalled

8gigs of ram
-I bought two new sticks to replace the originals. problem still occured, so I went ahead and put the other two sticks in, going from 4 to 8 gigs

AMD Phenom II X4 965 Processor 3.4 GHz

Gigabyte GA-77OT-USB 3 Motherboard
-let it be KNOWN that some of my USB ports DO NOT WORK. I cannot plug in my mouse or keyboard to some of the ports. I largely ignored this issue, but now I wonder if I shouldn't have?

ATI Radeon HD 5800 Series graphics card
-yes, up to date as of 6-15-11, which is the last available update.

My new string of BSODs seems to have coincided with the release of the new ATI drivers for my graphics card. First noticed the issue while using Windows Media Player to view a movie I was making, and then during gaming time in WoW. The BSODs are largely unpredictable as I can play unabated and then crash for no apparent reason.

Also, my PC crashed when it was trying to update the system index score.

Here is one of the messages recieved upon restart:

Code:

6-21-2011
Problem signature:
  Problem Event Name: BlueScreen
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 1033
Additional information about the problem:
  BCCode: 1e
  BCP1: FFFFFFFFC0000005
  BCP2: FFFFF88007F7BF70
  BCP3: 0000000000000000
  BCP4: 0000000000000000
  OS Version: 6_1_7601
  Service Pack: 1_0
  Product: 768_1
Files that help describe the problem:
  C:\Windows\Minidump\062111-16598-01.dmp
  C:\Users\CaseyTout\AppData\Local\Temp\WER-26208-0.sysdata.xml
Read our privacy statement online:
  Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Attached are both my System Health Report and the zipped files.

Any and all help is greatly appreciated, and if you can explain how I can better help myself figure out and diagnose these problems without having to bother the community too much, I would be open to learn.

Jonathan_King · 23 Jun 2011

Hello,

Start off by installing updated Realtek wireless drivers from here: Realtek

Next, flash the latest BIOS from here: GIGABYTE - Motherboard - Socket AM3 - GA-770T-USB3 (rev. 1.0)

Run each of the three Prime95 tests: http://www.sevenforums.com/tutorials...t-prime95.html

It may also be a good idea to run SeaTools on your hard drive: SeaTools for Windows | Seagate

...Summary of the dumps:

Code:


Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sun May 15 12:34:44.733 2011 (UTC - 4:00)
System Uptime: 0 days 0:15:27.076
Probably caused by : ntkrnlmp.exe ( nt!PoIdle+53a )
BUGCHECK_STR:  0x1E_0
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_0_nt!PoIdle+53a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sun May 15 11:59:18.241 2011 (UTC - 4:00)
System Uptime: 0 days 0:06:18.583
*** ERROR: Module load completed but symbols could not be loaded for Ntfs.sys
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for fltmgr.sys - 
Probably caused by : Ntfs.sys ( Ntfs+c05f )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs+c05f
BiosReleaseDate = 05/14/2010
SystemProductName = GA-770T-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sat May 14 21:50:11.807 2011 (UTC - 4:00)
System Uptime: 0 days 0:31:25.165
Probably caused by : ntkrnlmp.exe ( nt!RtlFxToFnFrame+cb )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x3B
PROCESS_NAME:  rift.exe
FAILURE_BUCKET_ID:  X64_0x3B_nt!RtlFxToFnFrame+cb
BiosReleaseDate = 05/14/2010
SystemProductName = GA-770T-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sat May 14 22:35:35.234 2011 (UTC - 4:00)
System Uptime: 0 days 0:44:25.967
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+481153 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_atikmdag+481153
BiosReleaseDate = 05/14/2010
SystemProductName = GA-770T-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Tue Jun 21 16:20:40.574 2011 (UTC - 4:00)
System Uptime: 0 days 0:23:05.103
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : ntkrnlmp.exe ( nt!PoIdle+52a )
BUGCHECK_STR:  0x1E_c0000005
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_nt!PoIdle+52a
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
*** WARNING: Unable to verify timestamp for Unknown_Module_fffffa80`0699b8c0
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_fffffa80`0699b8c0
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 20 18:53:52.126 2011 (UTC - 4:00)
System Uptime: 0 days 3:02:11.656
*** WARNING: Unable to verify timestamp for Unknown_Module_fffffa80`0699b8c0
*** ERROR: Module load completed but symbols could not be loaded for Unknown_Module_fffffa80`0699b8c0
*** WARNING: Unable to verify timestamp for Unknown_Module_fffffa80`0699b8c0
Probably caused by : Unknown_Image ( Unknown_Module_fffffa80_069976c0+1cb99e8 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x7E
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sat May 21 00:35:50.630 2011 (UTC - 4:00)
System Uptime: 0 days 14:32:30.160
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+36103 )
BUGCHECK_STR:  0x1a_3452
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  iexplore.exe
FAILURE_BUCKET_ID:  X64_0x1a_3452_nt!_??_::FNODOBFM::_string_+36103
BiosReleaseDate = 05/14/2010
SystemProductName = GA-770T-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7600.16792.amd64fre.win7_gdr.110408-1633
Debug session time: Sun May 15 15:30:38.888 2011 (UTC - 4:00)
System Uptime: 0 days 0:12:36.620
*** WARNING: Unable to verify timestamp for cpudrv64.sys
*** ERROR: Module load completed but symbols could not be loaded for cpudrv64.sys
Probably caused by : cpudrv64.sys ( cpudrv64+1912 )
BUGCHECK_STR:  0x1E_c0000096
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  inteldriver.ex
FAILURE_BUCKET_ID:  X64_0x1E_c0000096_cpudrv64+1912
BiosReleaseDate = 05/14/2010
SystemProductName = GA-770T-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Mon Jun 20 22:47:23.456 2011 (UTC - 4:00)
System Uptime: 0 days 0:31:09.673
*** ERROR: Module load completed but symbols could not be loaded for pci.sys
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_rtl8192se_IMAGE_pci.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

ramennoodleking · 23 Jun 2011

I'm sorry if you deal with morons like me on a day to day basis, but can you explain to me what exactly I'm downloading from realtek and what exactly I'm flashing from Gigabyte?

I see several options for both, and to be honest it's all Greek to me = /

I tried to double check your post and the sites provided, but there are so many options, the last thing I want to do is mess anything up further. Again, sorry for my incompetence.

Let me add that after posting this, I noticed that the inside of my computer felt warmer than normal. I have since opened it up and put a fan on it, and I have not crashed since. I suppose, of course, this could be mere coincidence.

Jonathan_King · 23 Jun 2011

No worries asking questions, that's why we're here! We deal with people who know nothing about computers to those who only need to be pointed in the right direction, and everyone in between.

For the Realtek drivers, you want "Utility and Driver Auto Installation Program". Click on the link to the right (US or CA) depending on whether you want to download from the US site or the Canada one.

For the BIOS update, here is a direct link: http://download.gigabyte.ru/bios/mb_...t-usb3_f5a.exe

Windows 7: BSODing Again--Driver Issue?

BSODing Again--Driver Issue? problems?