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Windows 7: BSOD Physical Dump Analysis Help

22 Jun 2011   #1

windows 7 home premium 64 bit
BSOD Physical Dump Analysis Help


I have a Packard Bell preinstalled laptop. It's been months that is working fine and just yesterday, the Windows can not start. Startuprepairoffline appears everytime I restart my computer. So I decided to restore my sytem to factory default using the backup disc I made. And then, an icon of Windows Update appears on the system arrest. When I clicked the system arrest, windows is updating and when I restart my computer, it goes again to startuprepairoffline. I tried to restore factory default 5 times already and everytime theres a windows update and click it, it goes back again.

And once, suddenly a BSOD appears and I haven't read much what is written. I search the net for info and they told me to analyze the minidump saved in my computer. I don't know how to open and read or analyze the file so I'm sending it for analysis.

Please help me. If you need any questions, please ask me in simple terms because I'm a computer noob.

My computer spec:

Packard Bell
Original Pre-installed Windows 7 Home Premium
64 bit

My System SpecsSystem Spec
29 Jun 2011   #2

Windows 7
Chrome conflicts with the windows update

Based on your dump file, the crashed program is chrome.exe.

You can find many articles about the chrome conflicts with the windows update in Internet.

Hope you lucky!
My System SpecsSystem Spec

 BSOD Physical Dump Analysis Help

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