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Windows 7: Random Crash and Restart

22 Jun 2011   #1

Windows 7
 
 
Random Crash and Restart

for some reason the computer freezes up then it restarts itself please help thank you!
x86 (32-bit)
- the original installed OS on the system? is windows vista - an OEM or full retail version? came pre-installed
-current os is Windows 7
- What is the age of system (hardware)? about 3 years - What is the age of OS installation (have you re-installed the OS?) i recently formatted and installed the os about 2 ago

My System SpecsSystem Spec
.

22 Jun 2011   #2

Windows 8.1 Pro x64
 
 

Test your RAM RAM - Test with Memtest86+

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Uninstall the AMD Display driver and use Driver Sweeper to remove ATI/AMD driver leftovers
Then reinstall the latest AMD driver version

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: 888ec008, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: 9043a15e, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 00000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 00000002, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+615e
9043a15e 8bff            mov     edi,edi

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
8cd32b74 90500c26 00000116 888ec008 9043a15e nt!KeBugCheckEx+0x1e
8cd32b98 90501a45 9043a15e 00000000 00000002 dxgkrnl!TdrBugcheckOnTimeout+0x8d
8cd32bbc 925cb92c 00000000 00000102 87739008 dxgkrnl!TdrIsRecoveryRequired+0xb8
8cd32c34 925f5944 fffffcfb 00009336 00000000 dxgmms1!VidSchiReportHwHang+0x3c0
8cd32c5c 925f6065 00000000 00000000 00000000 dxgmms1!VidSchiCheckHwProgress+0x68
8cd32c98 925d28f0 8cd32c90 88107340 88107440 dxgmms1!VidSchiWaitForSchedulerEvents+0x1b1
8cd32d28 925f73c9 87739008 82c3f3c1 87739008 dxgmms1!VidSchiScheduleCommandToRun+0xaa
8cd32d3c 925f7485 87739008 00000000 87738710 dxgmms1!VidSchiRun_PriorityTable+0xf
8cd32d50 82e119df 87739008 a6b177c3 00000000 dxgmms1!VidSchiWorkerThread+0x7f
8cd32d90 82cc3219 925f7406 87739008 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+615e
9043a15e 8bff            mov     edi,edi

SYMBOL_NAME:  atikmpag+615e

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ddc6890

FAILURE_BUCKET_ID:  0x116_IMAGE_atikmpag.sys

BUCKET_ID:  0x116_IMAGE_atikmpag.sys

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Jun 2011   #3

Windows 7
 
 

where should i get the updates for the driver is steam good to use?
My System SpecsSystem Spec
.


22 Jun 2011   #4

Windows 8.1 Pro x64
 
 

Quote   Quote: Originally Posted by oboebasson View Post
where should i get the updates for the driver is steam good to use?
Get the driver here: AMD Graphics Drivers & Software
Steam has nothing to do with the crashes, its a good program used to get games
My System SpecsSystem Spec
Reply

 Random Crash and Restart





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