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Windows 7: need help. work computer, no IT guy


22 Jun 2011   #1

Windows 7 Ultimate SP1 64 bit
 
 
need help. work computer, no IT guy

hello, my IT guy was recently fired, for *gasp* not doing his job.

i have this nagging blue screen on my co workers computer thats disabling him from pretty much nothing


computer is as follows
amd athlon ii x3 2.8ghz 455
3GB DDR3
windows 7 64 bit
gigabyte motherboard

im not sure what it is, but we do a lot of corporate mailing from his computer and i need to know what it is, so i can possibly help him fix it

thanks

My System SpecsSystem Spec
.

22 Jun 2011   #2

Windows 8.1 Pro x64
 
 

A lot of obsolete drivers should be updated

A Samsung Printer driver should be updated, the current installed version is dated 2005
Samsung

Update Logitech Mouse driver
Support + Downloads

Update ATI/AMD Display driver
AMD Graphics Drivers & Software

Update Realtek NIC driver
Realtek

Remove/Upgrade any CD/DVD/Multimedia Burning programs

Please remove any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads
You can use MagicDisc as an alternative.
Code:
sptd.sys        fffff880`010ca000    fffff880`011f0000    0x00126000    0x4ad24632    12/10/2009 00:55:14
Code:
PxHlpa64.sys        fffff880`00e49000    fffff880`00e54e00    0x0000be00    0x4a416253    24/06/2009 03:16:35
Code:
Rt64win7.sys        fffff880`048e4000    fffff880`04916000    0x00032000    0x49a65b0d    26/02/2009 13:04:13
Code:
atikmdag.sys        fffff880`03e60000    fffff880`0450a000    0x006aa000    0x4bbbe425    07/04/2010 05:47:17                
atikmpag.sys        fffff880`037be000    fffff880`037f4000    0x00036000    0x4bbbde92    07/04/2010 05:23:30
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

APC_INDEX_MISMATCH (1)
This is a kernel internal error. The most common reason to see this
bugcheck is when a filesystem or a driver has a mismatched number of
calls to disable and re-enable APCs. The key data item is the
Thread->KernelApcDisable field. A negative value indicates that a driver
has disabled APC calls without re-enabling them.  A positive value indicates
that the reverse is true. This check is made on exit from a system call.
Arguments:
Arg1: 000007feffc7131a, address of system function (system call)
Arg2: 0000000000000000, Thread->ApcStateIndex << 8 | Previous ApcStateIndex
Arg3: 0000000000000002, Thread->KernelApcDisable
Arg4: fffff880072d5ca0, Previous KernelApcDisable

Debugging Details:
------------------


FAULTING_IP: 
+0
000007fe`ffc7131a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x1

PROCESS_NAME:  dwm.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002ec1c69 to fffff80002ec2700

STACK_TEXT:  
fffff880`072d5ad8 fffff800`02ec1c69 : 00000000`00000001 000007fe`ffc7131a 00000000`00000000 00000000`00000002 : nt!KeBugCheckEx
fffff880`072d5ae0 fffff800`02ec1ba0 : fffffa80`07233990 fffffa80`07723f60 ffffffff`fffd8f00 fffffa80`07723f60 : nt!KiBugCheckDispatch+0x69
fffff880`072d5c20 000007fe`ffc7131a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceExit+0x245
00000000`02a6faf8 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7fe`ffc7131a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!KiSystemServiceExit+245
fffff800`02ec1ba0 4883ec50        sub     rsp,50h

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  nt!KiSystemServiceExit+245

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4d9fdd34

FAILURE_BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

BUCKET_ID:  X64_0x1_nt!KiSystemServiceExit+245

Followup: MachineOwner
---------
My System SpecsSystem Spec
22 Jun 2011   #3

Windows 7 Ultimate SP1 64 bit
 
 

thank you sir. this computer has been seen to in a couple months so ima go ahead and fix that
My System SpecsSystem Spec
.


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 need help. work computer, no IT guy




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