BSOD Windows 4 x64

Tomoshiuz · 24 Jun 2011

Hey Guys,

I usually get BSOD when playing games. PC is 3 year old.

My spec are:

Windows 7 Ultimate x64
TripleCore AMD Phenom II X3 710
Gigabyte GA-MA770-UD3 v2.0
ATI Radeon HD 4800 Series (512 MB)
SAMSUNG HD322HJ ATA Device (320 GB, 7200 RPM, SATA-II)
2 x Crucial Ballistix 2 GB DDR2-800 DDR2 SDRAM

mgorman87 · 24 Jun 2011

Code:

sptd.sys     Tue Nov 23 06:47:37 2010 (4CEBA9D9)

Remove Daemon Tools/Alcohol 120%. Its driver, SPTD, is a known BSOD maker. Once the program is removed run the SPTD removal tool. DuplexSecure

Code:

Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)

Update your Realtek driver -
Realtek

Code:

RtHDMIVX.sys Thu Dec 25 04:30:47 2008 (495352C7)

Update your Realtek HD Audio drivers - Realtek

Code:

gdrv.sys     Fri Dec 05 19:57:14 2008 (4939CDEA)

Remove Gigabyte easy saver

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Jun 24 11:53:06.298 2011 (UTC - 4:00)
System Uptime: 0 days 8:02:58.843
Probably caused by : ntkrnlmp.exe ( nt!IopDeleteFile+48 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
PROCESS_NAME:  System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
BUGCHECK_STR:  0x7E
FAILURE_BUCKET_ID:  X64_0x7E_nt!IopDeleteFile+48
BiosReleaseDate = 04/09/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA770-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Tomoshiuz · 26 Jun 2011

I have done everything as you said but I still have bsod can you check again I attached new dump. Thanks

mgorman87 · 30 Jun 2011

It appears that your video card drivers are corrupted. I would uninstall your card from device manager and select the option to remove the drivers. Reboot the computer and then install the latest drivers from the ati site.

Code:

Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)

Your Realtek drivers are still not updated

BSOD BUGCHECK SUMMARY

Code:


Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Sun Jun 26 14:34:24.939 2011 (UTC - 4:00)
System Uptime: 0 days 1:40:37.219
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+6a655 )
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  witcher2.exe
FAILURE_BUCKET_ID:  X64_0xC5_2_atikmdag+6a655
BiosReleaseDate = 04/09/2009
SystemManufacturer = Gigabyte Technology Co., Ltd.
SystemProductName = GA-MA770-UD3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Tomoshiuz · 04 Jul 2011

mgorman87 thanks for your help, i updated realtek and ati drivers but it didn't solve the problem. I always get bsod when playing games maybe there is something wrong with my graphic card? Here is the new dump report.

MvdB · 05 Jul 2011

I salute Mike for trying to help with so little to go on, apart from Griffs' stuff.

I think your problem is a memory leak caused by third party software. There are various ways to check this but if up to me I'd start simply by turning on TaskMabager, show all Users and sorting the Process screen on max mem usage on top. It will take some time but IF you have a mem leak, the culprit will show itself by the fact it's memory usage keeps growing...maybe slowly... but even as you do nothing.

Why do I think this? You've got about 10 Memory leakage warnings in your error reporting. Am I sure this is the real problem? No... One can have memory leakage and not even notice it... up to the point where an illegal memory access is tried..then you notice.

Want to do some research and checking? Memory Leak Troubleshooting