BSOD when logging in...

B

Bowman

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5:14 PM
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Hi,

Brand new 64bit computer (2months old) I keep crashing when Logging in on normal mode. I could access in safe mode mode.

I would be really grateful if anybody could help.

attached .dmp in .zip file.

Thank you.

Giles

OS 64 bit win7 (Build 7601: service pack 1)
Processor: Intel (R) Core i7 CPU 970 @3.20Ghz
Installed RAM: 12.0
Graphic: Nvidia Quardo 4000
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitNvidia Quadro 4000
OS
Windows 7 Professional 64bit
Graphics Card(s)
Nvidia Quadro 4000
First just check that the windows files are okay
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html Most likely this step will come up clean but it's fairly quick and easy to do, even in safemode.

Your nvidia driver is apparently suffering some problem.
We'll need to wipe it and then reinstall the latest.
Phyxion.net - Driver Sweeper
that tool will help you to remove it.
Hopefully you'll be able to boot back normally once the offending driver has been scrubbed.
Note: this will only fix things if it is in fact the driver causing the problem. We could also be looking at a video card hardware failure, or possibly even bad memory here. We'll do this one step at a time though.
Drivers - Download NVIDIA Drivers
and that link will help you get the newest driver for your system.

Minidump summary follows:
Code: 
VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800f9c8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fab0d3c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7b7d3c
fffff880`0fab0d3c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06926b88 fffff880`0f25d000 : 00000000`00000116 fffffa80`0f9c8010 fffff880`0fab0d3c ffffffff`c000009a : nt!KeBugCheckEx
fffff880`06926b90 fffff880`0f230867 : fffff880`0fab0d3c fffffa80`0e88e000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06926bd0 fffff880`0f25ce0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0f9c8010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`06926c80 fffff880`0ff8fec1 : fffffa80`0f7f7d50 00000000`00000080 00000000`00000000 fffffa80`0e889010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`06926d00 fffff800`0373232e : 00000000`0354356e fffffa80`0e8ba4d0 fffffa80`09d5c040 fffffa80`0e8ba4d0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`06926d40 fffff800`03487666 : fffff880`03531180 fffffa80`0e8ba4d0 fffff880`0353c1c0 fffff880`01224384 : nt!PspSystemThreadStartup+0x5a
fffff880`06926d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7b7d3c
fffff880`0fab0d3c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+7b7d3c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d58d879

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------
 

My Computer My Computer

At a glance

Windows 7 x64Intel i7 2600kG.skill Ripjaw 16gigs @ 1866Nvidia gtx580 (evga)
Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.
Hello Maguscreed,

Cheers for replying, did exactly as you instructed and it's still cause same problem.

System checker : come up clean

Nvidia driver, Phyxion - driver sweeper: sweeped, rebooted then installed the Nvidia driver.

Updated the .dmp files here.

Thank you.
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitNvidia Quadro 4000
OS
Windows 7 Professional 64bit
Graphics Card(s)
Nvidia Quadro 4000
We are getting the same TDR message.
It's possible your old video card is dying on you.
Since we replaced the driver kernel and it's still the same error I'm starting to think hardware issue.
 

My Computer My Computer

At a glance

Windows 7 x64Intel i7 2600kG.skill Ripjaw 16gigs @ 1866Nvidia gtx580 (evga)
Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.
Ok it's worrying me as I just bought it brand new.

Will speak to seller and manufacturer for this.

Thank you for your help.

But if you think any other way please do let me know.

Cheers
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitNvidia Quadro 4000
OS
Windows 7 Professional 64bit
Graphics Card(s)
Nvidia Quadro 4000
Maguscreed said:
We are getting the same TDR message.
It's possible your old video card is dying on you.
Click to expand...

You saying it's old? what make you say that?
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitNvidia Quadro 4000
OS
Windows 7 Professional 64bit
Graphics Card(s)
Nvidia Quadro 4000
No I think you are too the point of contacting vendor for RMA, new cards arrive bad sometimes. It does happen.
Glad to know it's new this means you can replace easily.
The only other thing I can think of at this point is failing ram.
That can be tested by running this overnight.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
And seeing if errors pop up in it. (best to run overnight for 5 to 7 passes+)
 

My Computer My Computer

At a glance

Windows 7 x64Intel i7 2600kG.skill Ripjaw 16gigs @ 1866Nvidia gtx580 (evga)
Computer Manufacturer/Model Number
Insane hobo technologies. ;-)
OS
Windows 7 x64
CPU
Intel i7 2600k
Motherboard
Asrock z68 extreme 4 gen 3
Memory
G.skill Ripjaw 16gigs @ 1866
Graphics Card(s)
Nvidia gtx580 (evga)
Sound Card
Integrated HD audio + hdmi
Monitor(s) Displays
24" ASUS widescreen + 42" insignia
Screen Resolution
1080p (1920x1080)
Hard Drives
128 Samsung 830
256 Samsung 840
3 x 1tb storage drive (various)
1 western digital 1tb (eSATA)
1 Seagate 1tb (eSATA)
PSU
1 kilowatt SLI/Crossfire rated Silverstone modular
Case
NZXT Phantom + additional 220 fan
Cooling
Zalmann
Keyboard
Microsoft wireless 3000 (v2)
Mouse
MS - wireless 5000 (bluetrack)
Internet Speed
depends on if you ask me or my provider.
Other Info
The above information is provided as is, and the author assumes no responsibility for issues it may cause with your sanity or fanboyism.
Maguscreed said:
No I think you are too the point of contacting vendor for RMA, new cards arrive bad sometimes. It does happen.
Glad to know it's new this means you can replace easily.
The only other thing I can think of at this point is failing ram.
That can be tested by running this overnight.
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
And seeing if errors pop up in it. (best to run overnight for 5 to 7 passes+)
Click to expand...

Left it over the night to 6 passes no error were found.

I have contacted to the seller about this. I'm grateful for your helps, thank you. Will keep you updated.
 

My Computer My Computer

At a glance

Windows 7 Professional 64bitNvidia Quadro 4000
OS
Windows 7 Professional 64bit
Graphics Card(s)
Nvidia Quadro 4000
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