Windows 7: BSOD when logging in...

Bowman · 24 Jun 2011

Hi,

Brand new 64bit computer (2months old) I keep crashing when Logging in on normal mode. I could access in safe mode mode.

I would be really grateful if anybody could help.

attached .dmp in .zip file.

Thank you.

Giles

OS 64 bit Windows 7 (Build 7601: service pack 1)
Processor: Intel (R) Core i7 CPU 970 @3.20Ghz
Installed RAM: 12.0
Graphic: Nvidia Quardo 4000

Maguscreed · 24 Jun 2011

First just check that the windows files are okay
SFC /SCANNOW Command - System File Checker Most likely this step will come up clean but it's fairly quick and easy to do, even in safemode.

Your nvidia driver is apparently suffering some problem.
We'll need to wipe it and then reinstall the latest.
Phyxion.net - Driver Sweeper
that tool will help you to remove it.
Hopefully you'll be able to boot back normally once the offending driver has been scrubbed.
Note: this will only fix things if it is in fact the driver causing the problem. We could also be looking at a video card hardware failure, or possibly even bad memory here. We'll do this one step at a time though.
Drivers - Download NVIDIA Drivers
and that link will help you get the newest driver for your system.

Minidump summary follows:

Code:

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa800f9c8010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800fab0d3c, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
nvlddmkm+7b7d3c
fffff880`0fab0d3c 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`06926b88 fffff880`0f25d000 : 00000000`00000116 fffffa80`0f9c8010 fffff880`0fab0d3c ffffffff`c000009a : nt!KeBugCheckEx
fffff880`06926b90 fffff880`0f230867 : fffff880`0fab0d3c fffffa80`0e88e000 00000000`00000000 ffffffff`c000009a : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`06926bd0 fffff880`0f25ce0f : 00000000`ffffd84d ffffffff`fffe7960 fffffa80`0f9c8010 00000000`0000000f : dxgkrnl!DXGADAPTER::Reset+0x2a3
fffff880`06926c80 fffff880`0ff8fec1 : fffffa80`0f7f7d50 00000000`00000080 00000000`00000000 fffffa80`0e889010 : dxgkrnl!TdrResetFromTimeout+0x23
fffff880`06926d00 fffff800`0373232e : 00000000`0354356e fffffa80`0e8ba4d0 fffffa80`09d5c040 fffffa80`0e8ba4d0 : dxgmms1!VidSchiWorkerThread+0x101
fffff880`06926d40 fffff800`03487666 : fffff880`03531180 fffffa80`0e8ba4d0 fffff880`0353c1c0 fffff880`01224384 : nt!PspSystemThreadStartup+0x5a
fffff880`06926d80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
nvlddmkm+7b7d3c
fffff880`0fab0d3c 4883ec28        sub     rsp,28h

SYMBOL_NAME:  nvlddmkm+7b7d3c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nvlddmkm

IMAGE_NAME:  nvlddmkm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d58d879

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x116_IMAGE_nvlddmkm.sys

Followup: MachineOwner
---------

Bowman · 24 Jun 2011

Hello Maguscreed,

Cheers for replying, did exactly as you instructed and it's still cause same problem.

System checker : come up clean

Nvidia driver, Phyxion - driver sweeper: sweeped, rebooted then installed the Nvidia driver.

Updated the .dmp files here.

Thank you.

Maguscreed · 24 Jun 2011

We are getting the same TDR message.
It's possible your old video card is dying on you.
Since we replaced the driver kernel and it's still the same error I'm starting to think hardware issue.

Bowman · 24 Jun 2011

Ok it's worrying me as I just bought it brand new.

Will speak to seller and manufacturer for this.

Thank you for your help.

But if you think any other way please do let me know.

Cheers

Bowman · 24 Jun 2011

Quote: Originally Posted by Maguscreed

We are getting the same TDR message.
It's possible your old video card is dying on you.

You saying it's old? what make you say that?

Maguscreed · 24 Jun 2011

No I think you are too the point of contacting vendor for RMA, new cards arrive bad sometimes. It does happen.
Glad to know it's new this means you can replace easily.
The only other thing I can think of at this point is failing ram.
That can be tested by running this overnight.
RAM - Test with Memtest86+
And seeing if errors pop up in it. (best to run overnight for 5 to 7 passes+)

Bowman · 25 Jun 2011

Quote: Originally Posted by Maguscreed

No I think you are too the point of contacting vendor for RMA, new cards arrive bad sometimes. It does happen.
Glad to know it's new this means you can replace easily.
The only other thing I can think of at this point is failing ram.
That can be tested by running this overnight.
RAM - Test with Memtest86+
And seeing if errors pop up in it. (best to run overnight for 5 to 7 passes+)

Left it over the night to 6 passes no error were found.

I have contacted to the seller about this. I'm grateful for your helps, thank you. Will keep you updated.

Windows 7: BSOD when logging in...

BSOD when logging in... problems?